GetaroomReviews 6,370

Due to unexpected fees, I contacted GetARoom and 2 support persons responded timely. I expected a lengthy argument, but they resolved my problem within a couple days and issued a refund. However, if the initial reservation representative has a strong accent (which I had trouble understanding) be sure to ask the person to repeat repeat..., and always ask what are the additional charges that might get added to the quoted room rate, so you're not surprised when the bill comes.

I thought I was on hotel website when I booked this hotel on the internet, I filled in myinformation and saw price for my hotel room as 96.00.

I proceeded to book and clicked on pay and and saw a total price show up as 140.11 shortly after on my cell phone. This is a 40% increase in (so called recovery fees) the quoted price I saw prior to booking.

There was no total amount due and fees included prior to clinching to book the room. I immediately called the getaroom.com with seconds of the booking and was informed that no cancelation was possible on mutable attempts. I called and emailed this pathetic booking operation and was denied my funds back on the phone and in writing.

Thankfully my credit card company got my funds returned.

It's time to expose these booking sites for what they are, total deception operations that take advantage of consumers and so many of us are trapped to pay excessive fees by these sites. Stay AWAY!

Shame on Get A Room on taking advantage of people with leading people on that they are on the hotel website. I made this mistake. I was over charged for my room for two nights and they charged a service charge of 189.02. When I asked for them to break down my charges they would not. I guess shame on me for not realizing I was being taken advantage of. Here is a statement of the company.
Company Profile:
Getaroom.com offers travelers access to incredibly low rates via our state-of-the-art hotel and lodging website (www.getaroom.com). Additionally, by calling its toll-free call center at 800-HOTELS-8 *******578) you can also receive the benefits of unpublished pricing, with rates typically 10 to 20 percent less than published rates on its site and other internet sites. There is full disclosure about the property at time of booking including the hotel name and exact location. Getaroom.com offers accommodations at national chain and independent boutique properties in major destinations in the U.S. and abroad.

Company Philosophy:
Provide travelers with the best values for their travel dollars.

Complete FRAUD. Representative themselves as Marriot, lying about access to wedding block. Cost considerably more than booking directly. No refund. Called number for Marriot Hotel. 10/12/19. Attempted to book 2 rooms for wedding block. Representative indicated that there were no more rooms available in the wedding block for the wedding guest price. This was a total lie. She encouraged me to book quickly, which unfortunately I did as she indicated that all rooms were booked and offered me a room at another Marriot - another lie. I booked and paid $198 plus $101.37 tax and recovery fees for one room and $236 plus $114 in tax and recovery fees. I asked about why there was such a significant added amount - she said there was a very high tax on hotel rooms. Nothing about recovery fees. Another lie. When I found out today from the Marriot that there were still rooms left at the discounted guest price I called Get a room and was told that there was no refund on my rooms. I asked to speak with a supervisor and the representative asked me to hold. They hung up on me and sent me an email with a link to complain. We are senior citizens on a fixed income and we have been ripped off. This company represented itself as Marriot and lied to cover for its already fraudulent practices. I would like a refund in the amount of $649.37 ASAP so I can book directly with the hotel.

My complaint is very similar to many made before me. I thought I was on the hotels actual website, not one trying to look like it. There is even a number shown that looks like a UK landline number but is a US number. The tax and service fees are not mentioned at all and are very misleading. Cancellation means you lose the rooms and any money paid - surely this is illegal? At no point during cancellation are you told that you will not get any amount of refund. Is this even legal? Trying to contact anyone is impossible. An automated phone line is of no use whatsoever. I also had the same problem as another customer - the reference number is repeated back to you incorrectly. Is this a premium number and therefore a total scam? This company are appalling, do not use them.

I dont normally write reviews but this website is $#*! scam. Disgusting and terrible.

They have additional hidden charges on top of the hotel room and they have a no cancellation policy that doesnt allow you to back out of a bad deal once you realize how much they have ripped you off.

On top of that they willnot provide a receipt for their charges so you cant prove anything including tax cuts or charge back if need be.

They are not responsive if they have over booked a hotel and will not help you re-book anywhere else.

Simply put PLEASE DONT DO IT TO YOURSELF WITH THESE PEOPLE