Your service automatically changed my reservation to the day I made it instead of a week away like I intended. I called to cancel, and your guy said too bad, i had to cancel by yesterday even though i just made it 10 minutes ago.
I filled out this review, and a very nice lady called and fixed everything. I'm very pleased. The only reason I'm not giving a 5 is due to the system "defaulting" to the current date and causing this mixup in the first place.