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Ramo D.

Contributor Level

Total Points
81

1 Review by Ramo

  • Getaroom

11/30/19
Verified purchase

Your service automatically changed my reservation to the day I made it instead of a week away like I intended. I called to cancel, and your guy said too bad, i had to cancel by yesterday even though i just made it 10 minutes ago.
I filled out this review, and a very nice lady called and fixed everything. I'm very pleased. The only reason I'm not giving a 5 is due to the system "defaulting" to the current date and causing this mixup in the first place.

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Social M. – Getaroom Rep

Ramo, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Trustpilot review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

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