Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
I did not receive my email confirmation until the next afternoon. Thinking I might not have hit "submit" I booked with another site and now getaroom.com won't work with me and provide any refund since I went through my cc company for a dispute (that was denied) No calls, no emails, just lame facebook instant messages. "sorry, we cant help" type stuff. Stick to the good sites (expedia.com, booking.com, travelocity.com etc) that you KNOW will provide you with peace of mind when booking hotels.
Charged us over $40 more than they said, hotel wasn't even booked using our card, was booked using a one time prepaid card according to front desk. Called back after getting confirmation email and they wouldn't even listen to anything I said, and blamed the hotel saying they wouldn't let them cancel. Refunded us $49 dollars after this reviews were posted. Changing from 1 star to 2.
Very easy to do for my first time and I hope I got a really good deal.
If you are similar to myself by checking the Resort actual price and other sites discount price as compared to GetARoom discount it was a no brainer. The GetARoom online process was also simple to book a room.
I got in contact with someone and they were able to assist me with my needs which was a relief. I appreciated their flexibility with me.
Julie, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
This review is purely referring to their customer service. I originally had an error in my room reservation, after reaching out to getaroom I was contacted by their customer service right away and they were able to help resolve the issue with no trouble. Good customer service.
Mike, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your SiteJabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
This website is just a for profit website. I thought I was calling the Hampton Inn direct. Booked room(if it was booked with Hampton Inn the cost would have been $143.) Didn't know I was dealing with these thieves. They charged $56.60 for tax recovery fees. What a scam. I didn't know about the charge until I received the email receipt. Again the way the web page was set up it liked like I was calling the hotel. Buyer beware. Disputed claim with my credit card company. They said I agreed to the contract. I didn't but that was their claim. Tax recovery fee was extra taxes and for cleaning the room. Dealing directly with the Hampton that was all part of the price. Again thieves, thieves, thieves. Affiliated with cCI*Hotel Res
Hi Bob,
We do apologize for this experience. Please know that we take our customers' reviews very seriously and have attempted to reach you in response to your review. A Customer Service Resolutions Specialist has updated your case with a refund. Please check your direct email for that notification. Thank you in advance for re-rating your customer service experience on the Sitejabber Site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom.com
È la prima volta che utilizzo Getaroom e mi sono trovato molto bene, chiarezza nelle informazioni e cosa molto importante il prezzo trovato per l'hotel.
WIth the added fees that the hotel charges after your stay it ends up being more expensive when compared to other hotel reservation sites. Very disappointed. GetARoom needs to let the buyer know the full expected price upfront so that people know not to bother clicking on the link if someone else is truly offering a cheaper stay!
Hi Liz,
We do apologize for this experience. Please know that we take our customers' reviews very seriously and have attempted to reach you in response to your review. A Customer Service Resolutions Specialist has updated your case with a refund. Please check yor direct email for that notification. Thanking you in advance for re-rating your customer service experience on the Sitejabber Site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom.com
I believe I was offered a good rate, however; No other discounts were mentioned such as AAA. I trust this was the best offer... and so it goes.
Very clean, efficient, convenient, excellent staff.
I called them back after my reservation to change the dates of the reservation without asking they refund my $25 fee And provide me with very high quality service!
I was redirected from TripAdvisor to getaroom, so I was a bit worried. I booked my hotel, agreed to the $25 additional charge for services for a two night stay in a hotel in Granada Spain. After reading some reviews I was concerned so called hotel to verify my reservations. They have my reservations for correct dates with requested extras.
Thank you getaroom
I had to change my reservation with you. When I called, your team handled the rebook quickly and correctly. Saved me some money on my nightly rate too which I appreciate.
Booked a room at a very good rate with no hassles.
I goofed on dates and needed to add a night. Recorded message listed revise reservation but when I tried to do so said can't be done. Human supposedly took care of it by cancelling old reservation and making new one but when I got confirmation new reservation was on the other side of the state and old reservation not cancelled. Finally got hold of young lady who fixed everything.
I made a mistake in booking travel dates. I needed to book the room for one day longer. The agent I talked to at getaroom was sympathetic but very constrained in the possible resolution of this problem. He couldn't simple add a day to the existing booking because getaroom doesn't allow changes to existing bookings. I suggested canceling & doing a new booking. If you cancel at getaroom you get charged anyway. So I made a new booking of one day & got charged for my mistake. The agent was great but I will be making a point of avoiding getaroom in the future.
So... their reservation method is to hijack a reservation from a searched name that was intended to be directly with the name hotel. Then they add a "tax recovery fee" equal to almost half of the room fee. Then when you find out, the reservation is non-refundable.
Hotel had no cable... said I should have been told@ booking
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Breann,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom