GetaroomReviews 6,370

My experience is fairly typical. Initially I thought I was booking via the hotel as getaroom.com had replicated the hotel's website. A deliberate deception I believe. I was charged over £187 in obscure taxes. A fee not mentioned until after checkout. After complaining I was refunded £93 but left over £90 out of pocket.

If you too have been scammed by this company I have a few recommendations. Firstly, be philosophical. Sometimes useful lessons are learnt the hard way. Secondly, leave an accurate and honest review on Trustpilot/ Sitejabber etc. Thirdly, if you are an UK resident get in touch with the CMA. They are trying to get hotel booking websites to comply with ethical guidelines in order to protect consumer rights. This may be the best way to get this company shutdown.

Communications were difficult. It was necessary for information to be repeated multiple times. When it came to the disclaimer information, it was delivered in a machine gun manner like you experience with the TV commercials where they have do their ten sentence disclaimers in five seconds or less. The Jabber portion of the website seems very accurate. I think I would have preferred talking to a receptionist at the place I made the reservations.

Rented a room for two nights planning to go skiing on a short vacation. I arrived at the hotel with my wife and two small dogs, the hotel then changed our room and added a fee for the dogs. I was very specific about the dogs to the woman as I was making the reservation, I then was told the TOTAL, that was not the total. GetARoom must love when travelers get to there destination late with no other options and a cancelation that must be done in advance, felt screwed, and had to pay the extra.
Update, GetARoom contacted me and is refunding twenty percent of our bill. Not bad. They claim that the dog charge is like an incidental or resort fee, seems more to me like a charge for having kid(s) in the room.

I went to the hotels website to book a reservation and had no indication I was redirected to this website. Was required to pay in advance, but never received anything confirming rates or fees. I went through the hotel for everything and did not realize I had went through this website until checkout. The website did not receive any of the changes made in booking with the hotel and I was charged for a full stay even though I cancelled the last few days with the hotel. The website refused to refund stating I made a reservation of my own accord.

I booked one hotel room for a hotel in Shrewsbury and had no confirmation from this site. I then booked again later and then my first booking materialised. With both of these bookings a large fee was added for tax. I immediately cancelled both the rooms and get a refund and was told this wasn't possible even though it was the same day and the booking was for over a week away. I later received the tax back for one room but am still waiting for the other. I have tried calling them but have discovered they have blocked my number. I therefore got someone else to call them on my behalf but they refused to engage, saying they will only talk to me! How can I do this when they won't take my calls?! This site offers very low prices but fails to deliver - at present I'm out of pocket by £140 and still have no room! Surely this cannot be legal?

GetARoom should provide the ACTUAL amount that will be charged to your credit card when booking. I paid more here than I would've on other sites, but chose this site because of its (dishonest) lower price. GetARoom advertised the price I could have gotten directly from the hotel and then they added almost a 50% fee on top of that. After weeks of back & forth and a negative review here, I received an $85 credit. Ask for and keep your hotel receipt.

This company is deceptive and fraudulent. Never presented me a confirmation page to check the charges before booking. Instead, my card was charged 50% more for the room than the advertised rate. Wouldn't refund the charges when I called to cancel immediately. Booking was made literally minutes before that but this is what they do. The ol' bait and switch. They are total scammers and should be put out of business for fraud. Lodged a formal complaint with BBB of which there are over 700 complaints!

Booked a room through them at a rate of $82. Site said free cancellations up to 24 hours before the booked day. Got a confirmation email the next day stating a charge of 118.16. WOW almost 50% in fees. I was very upset. I called them and they offered $10 refund, I declined. Called back and was a little more vocal and then they offered a $30 refund which I agreed to. I called the hotel directly and the original price that was advertised was what I would have got directly from the hotel INCLUDING TAXES. So they advertised the price I could have gotten directly from the hotel then they added almost 50% fee on top of that. Now I was really pissed so I called back and demanded a total refund which they were still reluctant to give. However once I pushed the point that the website said free cancelations I was then given a total refund.
These guys are crooks and scammers with outright deceitful tactics. It was not worth the headache. STAY AWAY!

This review applies to a reservation for February 2020. My friend booked the exact same room through Hotels.com and paid almost $70.00 less. I called the 800 number and spoke with a lady that said she would give me 10% off or $32.00 off, that was all she would/could do. I asked her if she was ok with me cancelling my reservation with them and going through Hotels.com, she said no, but that's all she could do. I also told her that I did a reservation for January with them and my fees and taxes were less on that one with a more expensive room... nothing! I will ALWAYS go through Hotels.com or another source. If I could have chosen another hotel chain, I would have!

EDIT: I was contacted very promptly by customer service and they gave me a small refund for some of the fees. Some they could do nothing about because it was the resort itself, not the booking agency. I appreciate their quick attention, and realize that, because I booked via my phone, I did not see some of their disclosures regarding fees, so that is an error on my end. When booking online, I need to remember that it is a coordinated effort between the booking site and the resort/hotel to show the lowest price possible, and that taxes and some fees will inevitably be tacked on at the end. It is up to me and other customers to do their due diligence (and math) to truly compare rates across the multiple different websites possible to really find the best deal. But it is up to the sites and resorts to show the total amount to be charged BEFORE credit card information is already sent and the reservation is already booked, and not just on the confirmation email. All in all, even with the added fees, but especially with the refund they graciously provided, GetARoom was definitely one of the better sites to book on. All my other issues are with the resort itself, and not GetARoom. Thank you for your quick resolvement of my issue! And, full disclosure: the rep on the phone did not ask me to change my review, she only focused on resolving my issue and clearing up the misunderstanding. I am editing this review because of the prompt and pleasant response and the partial refund promised. I will re-edit if the refund does not clear in my account.

---------------------

Original Review: GetARoom should provide the ACTUAL amount that will be charged to your credit card when booking. I paid more here than I would've on other sites, but chose this site because of its (dishonest) lower price.