GetaroomReviews 6,370

The Hotel is nice and hospitible, we have stayed there many times. However this time we booked through GetARoom, which was the worst booking experience we have ever had! Normally we have booked directly with the hotel, which allows noon checkout and any remaining reservation days cancelled for patients who learn they can go home earlier than expected. For us through GetARoom it meant we had to pay an extra day that we didn't use. A checkout clerk noted that some unfortunate patients who have booked with an outside online provider have ended up paying for almost an entire week if they learn that they finished up their appts early, or that they have to come back later! GetARoom is a candidate for Better Business to review

I booked three reservations through this site not realizing it wasn't the Drury Inn site until after booking. I had three reservations which after several helpful phone calls from Carrie, I was promised a refund for all reservations. I haven't seen the refunds for each reservation yet but certainly hope the site honors their promise. This misunderstanding could have been avoided had I known on the front end this is a third party booking firm. The Drury folks indicated getaroom.com is part of Priceline. I have found these sites to be useful on occasion and have used them successfully. In this booking experience, I found the cancellation window to be much more narrow than actual hotel site. Given several family health issues and unpredictable weather where we are flying, I needed to be able to cancel should the need arise. Getaroom.com required a 48 hour cancellation and hotel gave us until noon on day of arrival with no penalty. I am sorry for the confusion but certainly appreciated the response I got from getaroom.com and Carrie. Now to see if refunds issued.

The get a room system is not clear or transparent in its final price, because it sends a reservation indicating that a vat has been paid, but once you check in the hotel you have to pay a local vat, which You pay two vat´s, one international get a room and another local hotel in this case of Argentina, that price is not the one published in the offer you buy, so it is fraudulent advertising, it is not clear and it is misleading.

Getaroom.com has a website for every hotel that is almost the same as the hotel's website. I was booking a room at the Golden Nugget in Lake Charles, La through what appeared to be their direct website. Whenever the reservation was complete and I looked at my emailed confirmation I was shocked to see that there was $110 service fee. That is when I realized that I had been hijacked by a scam website goldennuggetcharles.guestreservations.com. I immediately called the number on the confirmation and found out that it was actually getaroom.com. There is no refunds for cancellation and the person I spoke to basically said I should have known that I was booking through getaroom.com and too bad. I cancelled the reservation through this scamming website and called my credit card company. I am disputing the charge. My credit card company has received other complaints about being scammed into believing that getaroom was legitimately the actual hotel site and then being charged $110 service charge for booking through them. My credit card company made a three way call to getaroom and the representative helping me witnessed first hand the scam. Once you have called this company about your booking, you will never be able to reach a live person by phone again.
I called the hotel direct and made a new reservation and they have had several people call about this getaroom hijack scam.
This company is owned by Hotels.com. I will NEVER use hotels.com again either.

When I called I was trying to reach the hotel directly. The person I reached said he was at the hotel. He was not. He flat out lied. Then the person I was talking to started acting like we had a bad connection. I was forced to hang up. I called back. The next person I talked to could not answer all of my questions and could not remember what she was doing as far as making my 4 reservations but I do not believe that she lied to me. I am REALLY hoping that I do not have any problems with my reservation when we get to the hotel.

I booked a room at Holiday Inn Express online on their website, was redirected to Getaroom. They up-charge the price, I was quoted 102, charged 149. You don't get the final price until you submit. I cancelled it - the reservation is over a month away. They refuse to refund, they said it's there policy not to refund and I agreed to it. I've called them, emailed them. They told me the hotel won't refund. I called the hotel myself and was told they are lying. They got the money back from the hotel and they are pocketing it as well as the up-charge. Beware!

My wife has told me that I should have known: but when I was looking for a hotel room in Baltimore, I accidentally made a reservation with "GetARoom.com." They cited a price, and I went for it, booking two nights. Once I got the actual charge, I saw a few things. First, the price for the second night was at least $50 higher than the first. Second, they added an additional $100+ dollars for "tax recovery charges and service fees." Finally, they told me that the reservation was non-refundable. When I called to try to cancel, they offered me a $26 discount. Not what I was looking for! This is a predatory enterprise. DON'T USE GETAROOM.COM!

P.S.: complaining helps. After writing this, I got a refund.