When I called I was trying to reach the hotel directly. The person I reached said he was at the hotel. He was not. He flat out lied. Then the person I was talking to started acting like we had a bad connection. I was forced to hang up. I called back. The next person I talked to could not answer all of my questions and could not remember what she was doing as far as making my 4 reservations but I do not believe that she lied to me. I am REALLY hoping that I do not have any problems with my reservation when we get to the hotel.