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Karen E.

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Experience: Travel

Member since January 2020

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1 Review by Karen

1/17/20
I made a mistake in booking travel dates. I needed to book the room for one day longer. The agent I talked to at getaroom was sympathetic but very constrained in the possible resolution of this problem. He couldn't simple add a day to the existing booking because getaroom doesn't allow changes to existing bookings. I suggested canceling & doing a new booking. If you cancel at getaroom you get charged anyway. So I made a new booking of one day & got charged for my mistake. The agent was great but I will be making a point of avoiding getaroom in the future.

GetARoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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