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This review is purely referring to their customer service. I originally had an error in my room reservation, after reaching out to getaroom I was contacted by their customer service right away and they were able to help resolve the issue with no trouble. Good customer service.
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Mike, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your SiteJabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.