Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
Very helpful, pleasant and friendly! Agent took his time with me as I was dealing with another party to make sure it was exactly what we wanted.
So I first booked a room, then I needed to change it, the first person said I could call back, which I did, they then told me you can't adjust a reservation, they can only cancel and then resubmit, which has a $25 fee. I told them I just got off the phone with him and needed to validate the date change, so they waived the fee and fixed my reservation. Just keep in mind that you have your dates exactly right or you'll have to pay $25 to change. Even if I had pay for it, the savings was HUGE!
Hi alex, Thank you for the feedback! We appreciate it.
Regards,
Getaroom
Update: I received a phone call from Carrie at Getaroom about 10 minutes after I sent this review letting me know that I would receive a full refund to my credit card. I checked my card today and it appears that the charge has been reversed and no longer pending on my card. I appreciate the prompt response from her.
I am not sure why it took a review on here for something to be done though. I talked with 2 customer service agents who could not help me, in fact, the first one hung up on me?
I think I am booking a room with the hotel directly until you receive the confirmation from getaroom. The charge is almost $100 more than if I booked with the hotel itself or even through Expedia. I read the cancellation policy and it states " each room in this reservation is subject to the hotel's cancellation policy which is non refundable. I call the hotel and explain what happened and asked their policy on cancellations which is reservations can be cancelled and refunded within 72 hours. Getaroom says no if I cancel the money is not refundable, I said hotel marked my reservation that they are okay with the cancellation. This company says they need to wait at least 24 hours. I fly in less than 48 hours. This is disgusting and deceitful... and they should be ashamed of themselves.
T, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
I will never use this site again. You really need employees that speak English!
Barbara, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Needed a room in Charleston for an up an upcoming cruise with a snooze and sail package. Representative couldn't understand what I was talking about. After 20 minutes of explaining it to her, she finally was able to book my stay at a hotel. Feeling a little leary, I called the hotel on to find out that since I wasn't booked with the "package" I would have to pay extra upon arriving. Needless to say I wasn't happy. Called back to try and have the reservation corrected only to find a different agent was no more helpful than the first one. After voicing my complaint with getaroom, I received a phone call from customer service. I forgot the lady's name but she was very nice and listen to my issue. She gave me a coulpe of options which were acceptable to me and my problem was resolved. Customer service was outstanding. I hope bookaroom would take a look at providing better training for their booking agents for some reason they were not able to provide accurate information. Thanks again to the customer service team.
Terrell, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Had a room booked done. A week later they tell me it's not available and to contact them for another place.
Oh but they ever so loving charged my credit card.
Randi, Great news-Your refund has been processed! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
It was very easy to search, find & book my room, the options that were given were easy to understand. Help was available (but not needed). I'm very satisfied with the service
Hi Lisa,
Thank you for the great feedback! We appreciate it.
Regards,
Getaroom
I had an issue with trying to cancel my reservation. A customer service representative reached out to me and my issue has been resolved.
Hi Allyson,
We have good news for you. Your full refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I clearly say d I wanted to arrive at the hotel on Thursday Mar 26, and depart on Sunday Mar 29. As she tells me the date as I'm getting my card for payment. She tells me the date she listed March 25 arrival and March 28 departure. Then I realize the dates she came up, I'm told she can't change it!
I then had to call your service again to at least be able to depart on Sunday.
I will try my best to NEVER USE THIS SERVICE AGAIN!
And I will worn anyone not to use it either!
Lorern,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
First of all really like Arizona Charlie's!
Did not like the fact when on last page after putting payment information in comes back and says sorry that room is already gone! And you have to start all over and comes back at a higher price.
This company owes me a $185 refund. I have made numerous calls and spent 30 min on the phone. The company blamed the hotel but the hotel did not charge them. I am now in need of waiting another 7 days for an email response. I will never book through them again!
Amy,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do see that your refund has been processed. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I have had nothing but problems. Screwed up my booking, my name, charged me wrong, hung up on me, I've had to call 5 6 times. Pretty crazy to me. I'm a business owner and I would do the right thing not act like it doesn't matter. This is a business trip that I'm going on. How about offering a discount or free room for all of the hassle. Hopefully a couple hundred dollars wouldn't hurt you guys too much. I will definitely go out of my way to make sure I never use your site again. I travel lots and have never been treated so bad as a customer. Feel free to contact me with any questions
I know everything was recorded so please check it out. Please make it right comp something. Room dinner anything would be great.
Nick, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do see that your refund has been processed. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
After searching for the best pricing I found the room and date I wanted over $100 cheaper than all the other travel sites! Thanks
Melissa, Thank you for the great feedback! We appreciate it. So glad we could save you money!
Regards,
Getaroom
I booked a two night stay through hotels.com and needed to remove one night. Getting the change was a frustrating situation and I needed to speak to two additional companies to do so. First I had to book a new reservation for one night and then talk to a different company to cancel the first reservation. Not American speakers so haard to understand the staff. Really poor experience.
Barbara,
Thank you for the service opportunity. Our Service Resolutions Team has reached out to you via email and phone. Your noted reservation has been cancelled and refunded in full. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Got a great price at a nicer hotel close to the convention that I will be attending.
Hi Mary,
Thank you for the great feedback! We appreciate it.
Regards,
Getaroom
Totally told me they were the hotel, lied about the extra charges then absolutely refused a refund. A bunch of lying get theives!
Marla,
We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly. We have sent you a message for this.
Thank you.
Sincerely,
Getaroom
I reserved a room to travel with a team. When the game was cancelled, the team was able to change their reservations. My friend was able to get a refund. But I was not able to do either, despite 48 hours notice. Couldn't get back the $50 service fee, either.
Addendum: after filing the above review, I was contacted by getaroom, and they were able to cancel the reservation and refund the payment.
Geraldine, Great news-Your refund has been processed! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Making the reservation was easy, but not complete. I selected a Junior Suite with two double beds but my receipt did not show that, I tried calling about the issue and was told I had to contact the hotel. I should not have to track down what was requested. I also sent emails with no reply.
Larry, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I mistakenly booked an extra day and they would not let me remove the day. I had to cancel the whole reservation & then rebook. She rushed me through. So I canceled & didn't rebook with them & went to. Another site fir the same hotel.
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
GetARoom is a user-friendly site that offers competitive hotel rates. I had an issue and customer service resolved it immediately.
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Curtys,
Thank you for the great feedback! We appreciate it. Our agents are great!
Regards,
Getaroom