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I booked a two night stay through hotels.com and needed to remove one night. Getting the change was a frustrating situation and I needed to speak to two additional companies to do so. First I had to book a new reservation for one night and then talk to a different company to cancel the first reservation. Not American speakers so haard to understand the staff. Really poor experience.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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It was a terrible experience no indication about a deposit and I still have not received my...
Barbara,
Thank you for the service opportunity. Our Service Resolutions Team has reached out to you via email and phone. Your noted reservation has been cancelled and refunded in full. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom