Geraldine G.’s Reviews of Getaroom & more

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“Couldn't cancel reservation, then getaroom resolved the issue”

2/8/20

I reserved a room to travel with a team. When the game was cancelled, the team was able to change their reservations. My friend was able to get a refund. But I was not able to do either, despite 48 hours notice. Couldn't get back the $50 service fee, either.
Addendum: after filing the above review, I was contacted by getaroom, and they were able to cancel the reservation and refund the payment.

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Social M. – Getaroom Rep Over a year old

Geraldine, Great news-Your refund has been processed! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.

Sincerely,
Getaroom

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