Getaroom

After some difficulty with their customer service getaroom was able to make things right for my stay. I was on the phone with them for quite a while, but they were able to refund some charges to ensure a good experience. Thank you.

My rental was listed on several other booking sites. However, I got my booing for $200 cheaper by booking with Getaroom. I pray that this is legit bc my trip isn't until 1 month from now. If this is legit, I highly recommend.

May appear the cheapest when you do a search for a specific hotel/date, but always check prices include the VAT - not an issue for businesses who can reclaim the taxes but in the UK, we are used to consumer prices being quoted as including 20% VAT. There may also be a "service charge" bumping the costs for the privilege of routing your money via the US. Having said that, Getaroom customer services were very responsive when we complained so that brings the rating back up

Booked a room in Oregon as I was moving from CA on Nov. 1st.
My car was stolen in CA and It was going to be another full day before I got a rental to make the trip north. I called get a room and explained to them my situation and was immediately told "there's nothing we can do for you since the 48 hour cancellation period had passed" (I had booked the reservation October 22. I asked for a supervisor and was told no one was on duty. My feeling is: they could care LESS about people and more about keeping my money. I would NEVER recommend GAR to anyone! They kept my money without a single care. If I could choose minus 10, it would still be too favorable for their $#*!ty service.

I called the number on a website that portrayed itself as the Holiday Inn booking site. The person I spoke to, and booked with, also portrayed himself as being with Holiday Inn. Three days before check-in, I needed to change from 2 nights to 1. I was told that my "Free Cancellation" would cost me $182 in penalties. The original booking could not be amended. A "new" reservation for 1 night, along with the penalty would cost the exact same as the 2 nights.
I did end up cancelling and rebooking direct with the hotel. At that point I learned that the 2 bedroom suite was actually 1 bedroom and a pull out sofa bed.
I'll take this up with my credit card company, but I don't expect much.
In the long run, I'm saving about $50 overall and learned something about making hotel reservations. Be very careful who you make reservations with!

While booking a room directly on the Hilton site, I was redirect to an identical looking site with identical prices. I didn't notice the hijack and entered my card information and confirmed. When I got the receipt, there was a surcharge of $101. Yes the site refunded my money after I contacted the credit card company but a few days later I had to cancel my card because of a fraudulent charge to another site. Did they steal my card information? You decide. And watch out for the hijack and the surcharge. Don't do it.

I asked to be booked at the Shilo Inn in Ocean Shores. Getaroom told me that Shilo was fully booked but they could put me in a different hotel. The next day when i arrived at that hotel I found it to be inferior and more expensive. I drove to the Shilo Inn to see if they had any available rooms to which Shilo replied that they were almost completely open. So I spent 58 minutes on a 3 way call with getaroom and my credit card company trying to get a refund. They told me they would refund my money, so I went and booked at Shilo. This all took place 1 1/2 months ago, and I'm still waiting for my refund!

My complaint is very similar to many made before me. I thought I was on the hotels actual website, not one trying to look like it. There is even a number shown that looks like a UK landline number but is a US number. The tax and service fees are not mentioned at all and are very misleading. Cancellation means you lose the rooms and any money paid - surely this is illegal? At no point during cancellation are you told that you will not get any amount of refund. Is this even legal? Trying to contact anyone is impossible. An automated phone line is of no use whatsoever. I also had the same problem as another customer - the reference number is repeated back to you incorrectly. Is this a premium number and therefore a total scam? This company are appalling, do not use them.

My suggestion is that NO one ever use this site. I booked a room through them on July 11,2016 for 2 nights at Best Western Plus Riverhouse Hotel, was quoted a price of $262.20 and given a confirmation number. When I received my credit card statement I was over charged $100.00. I filed a dispute and was credited my $100.00 only to have it taken out of my account on September 23,2016. This is a very dishonest company BEWARE! Another thing I wish to make a note of is that I was never able to reach anyone in person to discuss this situation and I never received an email with the information they provided to my credit card company.
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I am positive I booked my room through the Omni Hotel website and went to cancel my Friday reservation today was informed it was booked through getaroom.com and I would have had to cancel before Monday (5 days before) to get a refund. I asked them to please change my reservation to the next day, Saturday, November 23,2019 so I can watch my son play basketball and they will not. They give me a website to write in to and stated no supervisor was able to help me on the phone.

I booked and paid online with this company for hotel room but when we got to the hotel they didn't have a room for us and than said nothing to do with them ring the agent which we tried to do, we couldnt get an answer so emailed them who said we could have money back but would take 5 working days there was no apologies no travel expenses and waited 5 days for return of money. So we traveled 3 hours to hotel and 3 hours back to home as everywhere was booked as it was a bank holiday terrible experience.

I had booked a room at a place back in March. I was charged over 55% of the room charge for some Tax Recovery Charges & Service Fees. Today, I needed to add another room and checked the pricing. The same charges and fees are now less than 30% of the room charge (same price for the rooms). Back when I made the original reservation, I did not pay attention to the ridiculous fees, but after seeing how they changed so much it makes me question what the heck are these fees for?