Jennifer J.

Why should a person who bought a phone and used it have to pay because AT&T locked it?

I book with Booking.com last February. I was told I could cancel without a charge by a certain date. I did have to cancel reservation and did it prior to the date given. It was a complicated transaction because I could not reach them by phone I had to do it on the computer and I had to pay a $37.00 charge to do so. I was never informed that there would be a CHARGE TO CANCEL. On top of that I was charged for a night on my next visa bill. I will NEVER use a booking company again. We have done so twice before and have been very disappointed.

My suggestion is that NO one ever use this site. I booked a room through them on July 11,2016 for 2 nights at Best Western Plus Riverhouse Hotel, was quoted a price of $262.20 and given a confirmation number. When I received my credit card statement I was over charged $100.00. I filed a dispute and was credited my $100.00 only to have it taken out of my account on September 23,2016. This is a very dishonest company BEWARE! Another thing I wish to make a note of is that I was never able to reach anyone in person to discuss this situation and I never received an email with the information they provided to my credit card company.
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