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I had booked a room at a place back in March. I was charged over 55% of the room charge for some Tax Recovery Charges & Service Fees. Today, I needed to add another room and checked the pricing. The same charges and fees are now less than 30% of the room charge (same price for the rooms). Back when I made the original reservation, I did not pay attention to the ridiculous fees, but after seeing how they changed so much it makes me question what the heck are these fees for?
Because I didn't know any better and had no other way to make a reservation at that place.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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It was a terrible experience no indication about a deposit and I still have not received my...
Bruce, Our Service Team has attempted to reach you a few times. Please check your messages regarding your resolution. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom