Getaroom

I, too, thought I was calling the hotel directly. While booking, I noticed that Priceline had the exact same hotel at about half the price that Get a Room was quoting. When I questioned the 'agent', he said that he already booked it, it was non-refundable, and he could not change the reservation. He also didn't believe me that I was seeing the same room, same dates, for far cheaper. Now, checking this website, I see that this company seems to be a giant scam. Wow. Sure hope that the amount that shows up on my credit card is the same price quoted! So sad that so many people have had such a negative experience!

My sons and I planned a trip for my birthday weekend next weekend. We bought the tickets for two hotel rooms, I did not know we were going through Get A Room but today, my son was cancelling another trip that we had planned later on down the road and accidentally cancelled these two rooms instead. Once i received the emails, I called them immediately and told them it was a mistake and they said too bad, there is nothing that can be done. I said you can't reinstate it, they said no. I dont understand it, so now I am out $300 and cant even go on the trip we planned. Horrible, Horrible.

I thought I was on the hotel site (deception) I didn't know until I received the confirmation from this place that I actually had been had. I had paid a higher price to have rates I could cancel. When I went back to cancel they told me sure but I was being charged the full fare. This was 20 minutes later mind you. Regardless they would not even listen. It's a boiler room when you call, hundreds of voices in the background the agent just kept reciting the same words over and over. Fake reviews - do not use the service and be careful when booking you think you are on the hotel site.

They lied to me and told me that the cost was $1450 with my pet friendly hotel. Then charged me $1611. 21 and did not include my pet. I just found out from the hotel I have to pay an additional $350 for my pet ($25.00 per night)! By the way, That $1611. 21 charge doesn't even include my 3.5 lb Yorkie so now I have to pay more money to the tune of $350. This company has to be charged with federal fraud violations.

UPDATE: I am happy to say customer service did call me within an hour of my initial review and have committed to taking care of my over charge concerns. The hotel is very nice and check in and the stay has been great. The correction will come after my stay. I am very impressed that they called me so quickly!
Will send an update after the stay.
I reserved a room and was given mis information regarding your company and the charges. I called back for clarification and still was not given a straight answer. I travel all the time and this has been one of the worst experiences with a travel sight

This site apparently mirrors the actual hotel site I was trying to book (even in the address bar). Normally, you would get a review before you click to purchase, but this site does not provide that opportunity. I thought I would get to look at the final prices and enter my rewards number information before confirming purchase, but that was not the case. Within 2 minutes of getting confirmation email, I called the phone number provided, but was told there was nothing that could be done and I was being charged the full price whether I cancelled the reservation or not.

I recently booked a room with get a room.com for a hotel in Sydney Australia. I live in Australia and didn't realise it was an American site. When booking it said my payment didn't go through and to try again. I tried again and that payment went through. What actually happened and happens all the time with this stupid company is that it glitches and takes double the payment. Their system had booked me two rooms and charged me $523!

Then I had to ring numerous times to try and get the money refunded!

They are horrible to deal with and so unhelpful!

Avoid at all costs!

To start with, for my original reservation I only ended up using GetARoom through deceptive advertising... I Googled the resort name and thought I was dealing with them directly. Then when Covid-19 messed up our plans, it's been nothing but a headache dealing with their customer service. Even though I've confirmed my email address, I've never received any email confirmation of my transactions. When they changed my reservation to further out to September they made me charge the room for the new reservation and said they'd refund the charges for my earlier reservation. The new charges went through, but I've yet to see a refund for the original reservation. I would never recommend this site to anyone

Arrived at my hotel, only to be told my PAID IN FULL room was cancelled! I was on the phone with them for more than an hour only to get 4 of my 5 days granted. Had to wait until the 4th night to find out I had a room for our last nights stay!

I received a queen room, when I paid for a king. Contacted getaroom and was told they would reimburse me $100 for what I paid for the king room and all of their garbage, only to be told they'll give me only $50 since I can't prove I paid the hotel extra. WHY would I pay the hotel to upgrade when I paid getaroom for a king suite!

Terrible customer service, terrible company! I can not believe that tripadvisor recommends this horrendous company.

Steer clear! Not worth the aggravation!

On March 28 I was told I would be receiving my refund within 3-5 business days. It is now April 14th and I have not received the refund. I have read many of these reviews and they all say the same thing about this company. I understand it may take longer because of the pandemic but I am also concerned that this is just a scam so that we get tired of waiting and forget about it. I believe that we all need to start filing complaints with the Better Business Bureau.

I had a terrible time cancelling and getting a refund for reservations I had made and payed an extra $50 for to be able to cancel. The number I called was supposed to be GetARoom and the people on the phone said they were GetARoom and said I would get a refund in 24-48 hours. I called 3 times and then turned it over to my credit card company. It took 2 weeks to get a refund. This was critical because the reservations were for several rooms for a group of under-privileged children who were traveling to compete in a sports competition. Today I received a call from GetARoom. They said they had not received calls from me and when they received a call from my credit card company it took at least 5 business days to issue the refund. They have no idea who I had spoken with before. It had sounded like I was reaching a phone room not in the USA.
The correct number for GetARoom.com is *******578. If you ever use this company be sure to use this number.

I booked a 2 night stay in Moscow and when I got to the hotel, they informed me that they had my reservation, however, the hotel did not get paid by Getaroom and that they were not reliable. They would not give me access to my room unless I paid them or if Getaroom called and talk to the hotel manager. The hotel staff said that Getaroom in many occasions have not make payments. I told them that they had taken my money since 2 months ago but they would not listen to me unfortunately. I had to spend time calling Getaroom and because of time difference it was a hassle. I will never make reservations with them ever again.

I accidentally put in the wrong date when I booked a room with getaroom.com. I called within two minutes to cancel and I was told that they could not cancel. Their customer service blamed the hotel for not being able to cancel. The hotel is not able to cancel third party reservations. Getaroom.com are the ones who did the transaction, accepted my money and claim to not be able to cancel. Their call menu has an option for cancellations. When you get to the person who does the cancellations, they claim they can not do the cancellation. A simple mistake with a touch screen costed $71.50.