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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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My jacket that I ordered it fits perfect to me, it is good quality right that I thought the best is that I feel perfect, also is warm for automn. I recommend to everyone who can buy it lets buy, because will be enjoyed with the product, also I thank very much to GearBest and I say you are really the Best!
https://youtu.be/QYU51PVlOwY
This has to be one of the best sites I have purchased items from, the buying experience I had was easy and I got great value for money. The money I saved allowed me to buy additional items for my grandchildren.
Very speedy service and delivery from gearbest. Great prices and great customer service as well. I will definitely buy from gearbest again.
I want to talk about my experience with Gearbest: i bought some watches to make some gift and in fast time i received the goods, nice watches at cheap price and i'm really satisfied with that; buyng with them is really recommended.
AT first glance, Gearbest looks like any other Chinese site with a lot of choices but unreliable services. After your first few purchases, you open up to the wonderful service history, quick delivery and friendly staff. Cheaper than any retail or online store with same or better quality.
O melhor site para compras internacionais... O melhor site para compras internacionais... O melhor site para compras internacionais...
Einfach genial und so einfach ein zu kaufen und sehr Freundlich.
Produkte sind Qualitativ sehr gut. Die Lieferung ist flott und verlässlich.
Very good product, good balance between price and quality. If you want a oldest iPhone with wireless charger this is the gadget you need.
Recomended
I read on the internet about gearbest. In the 16th of May 2017 I ordered from gearbest for the first time xiaomi earphones. The service was great and the shipping was fast and i enjoyed it. Since that i order a lot of times from gearbest and they don't disappointing. The customer service is the best i have ever seen
Gearbest is one of the greatest website you can find anything you looking for it and always get satisfed buying for gearbest and im advicing any one to visit this website and the support is so amazing always i got answer to any question and they solve problems so fat
Good prices, it is better to buy flash sale items. Also you can use gearbest points to reduce the price. Shipping 2-4 weeks to Israel.
The shipment is well packaged.
GearBest is Great site, you can find anything you need, the prices are very competitive, the shipping is fast and the client service really excellent! So I recommend Gearbest to anyone.
I am very content with shopping on gearbest site, any product searching and paying is made in simply way.
Any product have fine made offer - site, buyers feedback previes, so it allow us to find a lot of information before buy any good.
Store have many possible ways of shipping, with insurance feature for any damaged packages.
Gear Best is my favorite shopping website. The prices are very low and the quality is the best. Customer service is great, the shipping is excelent and cheap.
Very nice transactions, Not the first time I have fun shopping from them! Very nice job guys. Like ti soon make transactions with them.
I bought three items from Gearbest (a smartphone, a pair or wireless headphones and a ninebot electric unicycle) and all three experiences were just perfect, everything arrived in perfect conditions, the prices were quite reasonable and the best of all, anytime I needed to get in touch with Gearbest they replied within the hour and were always very helpful. They are really the best!
Product quality is good 4 metal volume knobs that can be locked with the provided key, shipping was fast. I am very satisfied by this order and I will buy again from Gearbest
Ho acquistato delle ventole per il laptop (ord: **************284), ci sono stati dei problemi per quanto riguarda la scorta di magazzino, mi hanno dato il massimo supporto e nonostante il piccolo inconveniente è filato tutto liscio e mi hanno spedito regolarmente il prodotto. Ottimo sito e supporto, ottimi prodotti a buon prezzo. Consigliato
Very good online retailer with great customer service. I am happy customer for a few years already and every issue that I had was resolved by customer service to my best satisfaction.
Trato muy personalizado resuelven tus dudas y problemas preocupandose por dar solucion muy atentos todos sus productos que e comprado bien empaquetados y sin problema
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.