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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Serbia
1 review
0 helpful votes
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Perfect
January 26, 2019

My jacket that I ordered it fits perfect to me, it is good quality right that I thought the best is that I feel perfect, also is warm for automn. I recommend to everyone who can buy it lets buy, because will be enjoyed with the product, also I thank very much to GearBest and I say you are really the Best!
https://youtu.be/QYU51PVlOwY

Date of experience: November 6, 2018
Australia
2 reviews
1 helpful vote
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Fantastic Site
November 10, 2018

This has to be one of the best sites I have purchased items from, the buying experience I had was easy and I got great value for money. The money I saved allowed me to buy additional items for my grandchildren.

Date of experience: November 6, 2018
BN
1 review
0 helpful votes
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Very speedy service and delivery from gearbest. Great prices and great customer service as well. I will definitely buy from gearbest again.

Date of experience: November 5, 2018
Italy
1 review
0 helpful votes
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Excellent experience
January 26, 2019

I want to talk about my experience with Gearbest: i bought some watches to make some gift and in fast time i received the goods, nice watches at cheap price and i'm really satisfied with that; buyng with them is really recommended.

Date of experience: November 5, 2018
South Africa
1 review
0 helpful votes
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Make Gearbest great again
January 26, 2019

AT first glance, Gearbest looks like any other Chinese site with a lot of choices but unreliable services. After your first few purchases, you open up to the wonderful service history, quick delivery and friendly staff. Cheaper than any retail or online store with same or better quality.

Date of experience: November 5, 2018
Brazil
1 review
0 helpful votes
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Site de Confiança
November 9, 2018

O melhor site para compras internacionais... O melhor site para compras internacionais... O melhor site para compras internacionais...

Date of experience: November 5, 2018
Austria
1 review
0 helpful votes
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Toller Shop
January 26, 2019

Einfach genial und so einfach ein zu kaufen und sehr Freundlich.
Produkte sind Qualitativ sehr gut. Die Lieferung ist flott und verlässlich.

Date of experience: November 5, 2018
Portugal
1 review
0 helpful votes
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Wireless Charger + Charging Receiver
January 26, 2019

Very good product, good balance between price and quality. If you want a oldest iPhone with wireless charger this is the gadget you need.
Recomended

Date of experience: November 5, 2018
Israel
1 review
0 helpful votes
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I read on the internet about gearbest. In the 16th of May 2017 I ordered from gearbest for the first time xiaomi earphones. The service was great and the shipping was fast and i enjoyed it. Since that i order a lot of times from gearbest and they don't disappointing. The customer service is the best i have ever seen

Date of experience: November 5, 2018
Morocco
1 review
0 helpful votes
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Gearbest is one of the greatest website you can find anything you looking for it and always get satisfed buying for gearbest and im advicing any one to visit this website and the support is so amazing always i got answer to any question and they solve problems so fat

Date of experience: November 5, 2018
Israel
2 reviews
0 helpful votes
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Good Chinese seller
January 26, 2019

Good prices, it is better to buy flash sale items. Also you can use gearbest points to reduce the price. Shipping 2-4 weeks to Israel.
The shipment is well packaged.

Date of experience: November 5, 2018
France
1 review
0 helpful votes
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GearBest is a Great site
January 26, 2019

GearBest is Great site, you can find anything you need, the prices are very competitive, the shipping is fast and the client service really excellent! So I recommend Gearbest to anyone.

Date of experience: November 4, 2018
Poland
1 review
0 helpful votes
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Fine online shopping store
January 26, 2019

I am very content with shopping on gearbest site, any product searching and paying is made in simply way.

Any product have fine made offer - site, buyers feedback previes, so it allow us to find a lot of information before buy any good.

Store have many possible ways of shipping, with insurance feature for any damaged packages.

Date of experience: November 4, 2018
Mexico
1 review
0 helpful votes
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Great shopping website
January 26, 2019

Gear Best is my favorite shopping website. The prices are very low and the quality is the best. Customer service is great, the shipping is excelent and cheap.

Date of experience: November 4, 2018
Greece
1 review
0 helpful votes
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Good experience
January 26, 2019

Very nice transactions, Not the first time I have fun shopping from them! Very nice job guys. Like ti soon make transactions with them.

Date of experience: November 4, 2018
Portugal
1 review
0 helpful votes
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I bought three items from Gearbest (a smartphone, a pair or wireless headphones and a ninebot electric unicycle) and all three experiences were just perfect, everything arrived in perfect conditions, the prices were quite reasonable and the best of all, anytime I needed to get in touch with Gearbest they replied within the hour and were always very helpful. They are really the best!

Date of experience: November 4, 2018
Canada
1 review
0 helpful votes
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Excellent purchase
January 26, 2019

Product quality is good 4 metal volume knobs that can be locked with the provided key, shipping was fast. I am very satisfied by this order and I will buy again from Gearbest

Date of experience: November 3, 2018
Italy
1 review
0 helpful votes
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Ho acquistato delle ventole per il laptop (ord: **************284), ci sono stati dei problemi per quanto riguarda la scorta di magazzino, mi hanno dato il massimo supporto e nonostante il piccolo inconveniente è filato tutto liscio e mi hanno spedito regolarmente il prodotto. Ottimo sito e supporto, ottimi prodotti a buon prezzo. Consigliato

Date of experience: November 3, 2018
Serbia
1 review
0 helpful votes
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Very good online retailer with great customer service. I am happy customer for a few years already and every issue that I had was resolved by customer service to my best satisfaction.

Date of experience: November 2, 2018
Spain
1 review
0 helpful votes
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De total confianza
January 26, 2019

Trato muy personalizado resuelven tus dudas y problemas preocupandose por dar solucion muy atentos todos sus productos que e comprado bien empaquetados y sin problema

Date of experience: November 2, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom