Bought a Xiaomi Redmi Note 4, was slightly worried as it was a new site I'd not used before. I did my research and placed my order. Had to wait bit longer than normal for delivery but had no problems and the phone is great. Have ordered another phone.
I know many people would say otherwise about Gearbest, but this is just because you haven't been lucky:)
I buy things from them since last December and I'm completely satisfied.
My last purchase was M-Horse 5.5inch smartphone for my husband. And I got it only for 32! Euros all because of flexible discount system and great deal.
It was even posted from their EU stock, so it came quick and without paying import taxes.
I recommend them! Check them out!
Love the Gearbest website, so many different items in so many different catagories and at fantastic prices. This is my first place to look when I am buying a high tech or novelty item. Always fantastic value for money :)
Great 3D printer that I bought, fast shipping as it came from an EU warehouse and only took a week, and was well Packaged.
I have bought many items since then that i'm pleased with.
I've had good experiences buying at gearbest.com. The only downside is if you buy from the china warehouse it can take over a month for items to arrive and sometimes the dispatch time can take 2 weeks, making a total of 6 weeks or so.
The costumer service is fast in responding to a problem.
I would Recommend to other users just be aware of dispatch and delivery times
There was a normal shop, but now very bad. Cancel orders, at least 10 cents, even for tens of dollars. Cancellations within a few hours after your payment. Shares of at the website fraud, they also canceled, although it is a violation of the rules (obviously just do not want to send). Without explanation of reasons. And it's not just me. On the Internet a lot of these reviews. Look at the rating on this site, or read in any forum. Do not buy in the store!
After writing the negative reviews, I was contacted by the store staff. They promised to fix the problem, if I write a positive review. But in fact it turned out to be a fraud, orders as canceled for no reason. Draw your own conclusions... To me - this store deceivers.
I am very happy with the Service that gearbest given me are always willing to give a solution a very professional job.
For the product it is very nice and if reproduced served quite good quality and cost me at a very like.
In conclusion, I am very satisfied with the store and its products
My first attempt of on line shopping was made through gearbest, i have received today a watch and a phablet i ordered a month ago, and i live in Greece so i expected them to be that late.
So, so far i have NO problems (except a scratched screen protector that came in the phablet's box).
They were answering my questions within hours, even minutes!
Tracking was simple, and site's info about the products was 100% accurate.
I'm gonna use it for future purchases also.
Gearbest is very interesting shop. Made their order W**************. Goods come in 20 days. Very fast delivery. This product was high quality, packed securely and no problems with it was not. The store is very satisfied! I paid through Paypal.
I have already made some requests, and so far, without any inconvenience. In some questions and doubts, they gave answers quickly and with attention. Some products took a while, but note that this has improved a lot. As for prices, I make some comparisons with other companies and Gearbest does very well. I'm really pleased!
One of my purchases: W**************!
Thanks to GearBest.
Everything went fine with them,
I purchased an e-cig device (box mod) because of the lowest price I found out.
Little wait because of backorder, but then the item arrived in 15 days, that is very good considering China-Italy and the selected shipping method.
Very good customer care.
Strongly recommended.
When ordering stuff from China, particularly if you are overseas, you must be careful who you choose to spend your money with. There are lots of counterfeit distributors, and shops where you will get virtually no customer service unless you are in mainland China. This is not the case with GearBest.com. I've ordered several things, from knives to electronic components for Arduino and Raspberry Pi, and I have been happy each time. They have some stock in a USA warehouse, in which case they will ship directly to you in just a few days. And when the orders ship out of China, their shipment tracking has always been reliable for me, and they arrive in a reasonable amount of time for international shipments. Their customer service reps speak English, and usually respond to emails within a day. I am comfortable ordering products from GearBest.com.
Like many I was a bit worried about placing an order( W**************) with a company in another country (I'd always used Ebay etc) but the products and prices on the GearBest site are amazing and I need not have worried! They are really great and on the odd occasion I had a parcel go missing (looks like royal mail have lost it!) there customer service has been great! They are always quick to reply and make every effort to resolve your issue.
I have since ordered again and imagine this will be one of many orders.
I've been using Gearbest for a while now, and beside small issues everything is great. You can earn points for reviews, buying products and later use those points as discount for your next shopping, there are also coupuns and many other features.
Whenever I give my feedback about their website they are kind and fix it pretty fast, sometimes I even get a reward. Support is really good and they answer fast.
I've purchased a lot of products (like mouses, keyboards, action figures, HD cases) on gearbest and I can tell thay provide an awesome shopping experience, the shipments always arrive on time and thats saying a lot considering I live in Brazil. Also, their customer services are one of the best.
Currently I only shop online and the vast majority are imports. I've focused all of my orders on Gearbest for a number of reasons, but mostly for the loyalty program and because of the pricing! The service is also excellent and always within the expectation. They are very attentive since the small details, also has a group of social media very active.
I think the store's strengths in relation to the competition are:
- Affiliate program
- Very competitive prices
- Good service inside the store and also on Facebook
Greatest online shop!
I have ordered 6 or 7 items, even small one which arrived in a envelope, and nothing was lost on the long shipping way.
The order arrived in time in my country and it was delivered without any issue nor accidents.
No extra charge for currency exchange.
I really love the shop and the discounts they offer. I will continue buying from this shop.
Thank you Gearbest!
Regards, Tiby
I bought some batteries for my quadcopters. They were very cheap and the delivery to France was free. They give me extra flying time. The delivery was relatively fast (less than a month). When you place an order, you can choose your currency.
So far, I'm a happy customer.
The store is good with a large selection of products, low prices, a lot of stocks, discounts and coupons. Has a good support center. A wide range of options for delivery, both paid and free. I also like the system of calculating points for a purchase, which can pay for part of the next purchase, thereby saving up to 30% of the purchase price.
Another plus, this is the ability to pay through Paypal.
I have already made a lot of orders in this store and while everything suits me, there were no problems, I hope there will not be any more in the future.
"XIAOMI *******mAh power bank considerably less heated during the charge / discharge than its predecessor. Also, the better impact size reduction, now the bank can be put in the back pocket of his jeans and it will not cause discomfort. If you want to replace the old one on the power bank, or still undecided, I dare say that xiaomi 10,000 the best option, which is now on the market."
I'm shopping at gearbest.com for almost 2 years now and I'm always happy to visit their site.
They offer many products that are not available at local stores.
I also appreciate the loyalty programs like gearbest points that offer additional discounts even on already discounted products.
Lately, I bought a mobile speaker and I chose a local warehouse.
I got the package after just 3 days (ordered on Friday, got it on Monday).
The product was in the original packaging and was exactly like I chose on the website.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Aleksandr,
Thank you for your feedback.
Due to illegal operations, we are sorry that the orders can not be paid successfully.
For the issue, please contact us in your original ticket.
Thank you again for bringing the matter to us.
Gearbest.com