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Gearbest
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Gearbest

gearbest.com
RU
1 review
1 helpful vote
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Best
December 17, 2015

I am delighted, perfect item, I am very satisfied with the purchase, an order was sent the next day. Goods of good quality!

Date of experience: December 17, 2015
Brazil
1 review
0 helpful votes
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Very good to shop
February 19, 2018

Very good the store, prices and calls are great, however many times it comes poorly packed, causing many times the box arrives dented

Date of experience: February 19, 2018
California
1 review
2 helpful votes
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I got suspicious when it proved to be IMPOSSIBLE to make a purchase on the site. They force you to "register," but while other merchants simply proceed immediately to checkout, "GearBest" forces you to wait for a confirmation E-mail. That E-mail is never sent, even if you use the "re-send" function.

So I started an online chat, during which the representative suggested nonsensical steps like using another browser or clearing my cache. That's obviously not going to change the fact that THEY didn't send an E-mail. When asked to confirm my account manually, the rep again said to use another browser. Then I called him out on it, and he said I'd get the E-mail within the hour. NOPE.

Needless to say I bought the articles elsewhere.

There seems to be a growing number of these sites that pretend to sell a huge number of items in order to capture search traffic, but then don't actually conduct business. The perplexing part is that in many cases they don't even get your credit-card info. Is it all just an elaborate E-mail-address-harvesting scheme? Don't waste your time finding out.

UPDATE: Thanks for replying, but NO, I will not give you my E-mail address for the third time. I provided it on the site, and I provided it again to during my online chat with the representative. This "confirmation" method, and the inability to check out as A GUEST, makes your site inferior to others and unacceptable.

Not to mention your OBVIOUSLY FAKE REVIEWS. Look at them; they're embarrassing. And they insult every reader, since you're calling everyone stupid enough to believe them. That's why there's a warning about your site on ratings sites, telling everyone that you post fake reviews and are probably scammers.

UPDATE 2: Of course, I'm now getting spam from GearBest.

Date of experience: February 1, 2016
Lily L. Gearbest Rep
over a year old

Dear Oscar,

We are so grateful for this feedback. It means a lot to us.

Could you please tell us your email so that we can solve the problem?
You can send it in the message on sitejabber.

We want to say thank you for providing us with important information about your situation.

Gearbest.com

Poland
1 review
0 helpful votes
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I'm very happy gearbest user, I placed many orders in this shop and I was always satisfied. Customer service is always very professional.

Date of experience: October 9, 2017
RU
2 reviews
0 helpful votes
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Great store with a wide range
April 20, 2019

Great store with a wide range and great prices.
Full and accurate description of the goods.
Very fast processing and shipping.
I recommend!

Date of experience: April 17, 2019
Estonia
1 review
0 helpful votes
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GearBeast best!
May 29, 2017

GearBest best shop! Best prices of best China brands like: Xiaomi and Meizu!
Fast shipping and great support!
I love it so much

Date of experience: May 29, 2017
Greece
1 review
0 helpful votes
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Generally no problems at all.
Very good customer service (fast response and solutions).
All items are as described and no issues so far

Date of experience: February 11, 2018
District of Columbia
1 review
0 helpful votes
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I had some problem with shipping
But the pro staff solve all my problem
And they r fast with replay for any problem

Date of experience: May 24, 2017
Greece
1 review
0 helpful votes
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Great Store
November 11, 2017

A lots of gear to choose the best for you. Many shipping methods to select and original products. Shipping is fast and cheap

Date of experience: November 10, 2017
Brazil
1 review
0 helpful votes
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The Best
November 26, 2017

One of the most cost-effective Chinese websites and customer service! The shipping sometimes takes a while, but the products are of good quality.

Date of experience: November 24, 2017
Brazil
1 review
0 helpful votes
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The best shop site!
November 27, 2017

They are amazing. Low prices and best treatment! I bought a smartphone, drone and some clothes there, the best choice i was made!

Date of experience: November 27, 2017
Poland
1 review
0 helpful votes
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Many good choice of products and Flash Sale
January 10, 2020

I looking always in GearBest.com for new items, when i am online.
I am really satisfied. Keep it up the great work Gearbest

Date of experience: January 7, 2020
South Africa
1 review
0 helpful votes
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Gearbest is the best
January 3, 2018

Their prices are very reasonable, and shipping suits any pocket. I love their gadgets and the customer care consultants go the extra mile

Date of experience: January 3, 2018
Italy
1 review
1 helpful vote
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Impeccable service and great prices
January 14, 2018

I often buy from gearbest for the best prices, fast shipping and very good technical support. Advice gearbest for all orders from China

Date of experience: January 13, 2018
Turkey
1 review
1 helpful vote
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Thank you gearbest
January 16, 2018

I ordered a mjx bugs3 drone and it was cheapest price that i found on the web. If you plan to buy something you must have a look at gearbest first.

Date of experience: January 15, 2018
Poland
1 review
0 helpful votes
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Nice website
August 7, 2019

This was not my first purchase from this website and everytime they offer me the good items. They shipped to me very fast.

Date of experience: August 4, 2019
France
1 review
0 helpful votes
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RECOMMENDED!
June 30, 2020

I ordered 2 phones and received both in good conditions and good packaging within 3 weeks so i recommend it
Order n: **************223

Date of experience: June 30, 2020
Brazil
1 review
0 helpful votes
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Compra Perfeita - Perfect purchase
November 8, 2017

Ótima compra, comprei vários fones de ouvido da marca KZ, chegou num prazo bom, bem embalado e o preço foi baixo para um produto de qualidade premium, minha experiência de compra foi maravilhosa e pretendo comprar muitas outras vezes, também pretendo comprar outros produtos eletrônicos além do celular que já comprei e está para chegar.

Great buy, I bought several headphones of the brand KZ, arrived in good term, well packaged and the price was low for a product of premium quality, my shopping experience was wonderful and I intend to buy many other times, I also intend to buy other electronic products besides the phone that I already bought and is about to arrive.

Date of experience: November 8, 2017
Serbia
1 review
0 helpful votes
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GearBest is The Best
July 20, 2017

I am shopping with GearBest already few years, always fair and ready to help you with any order. I recommend for quality shopping and cheap buy

Date of experience: July 19, 2017
Italy
1 review
0 helpful votes
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Gear... the best
January 26, 2019

Very good on-line shop! Prices are the best! Customer service is good, and you can pay with PayPal. And you can collect points on every purchase!

Date of experience: January 11, 2019

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441