Very good the store, prices and calls are great, however many times it comes poorly packed, causing many times the box arrives dented
I got suspicious when it proved to be IMPOSSIBLE to make a purchase on the site. They force you to "register," but while other merchants simply proceed immediately to checkout, "GearBest" forces you to wait for a confirmation E-mail. That E-mail is never sent, even if you use the "re-send" function.
So I started an online chat, during which the representative suggested nonsensical steps like using another browser or clearing my cache. That's obviously not going to change the fact that THEY didn't send an E-mail. When asked to confirm my account manually, the rep again said to use another browser. Then I called him out on it, and he said I'd get the E-mail within the hour. NOPE.
Needless to say I bought the articles elsewhere.
There seems to be a growing number of these sites that pretend to sell a huge number of items in order to capture search traffic, but then don't actually conduct business. The perplexing part is that in many cases they don't even get your credit-card info. Is it all just an elaborate E-mail-address-harvesting scheme? Don't waste your time finding out.
UPDATE: Thanks for replying, but NO, I will not give you my E-mail address for the third time. I provided it on the site, and I provided it again to during my online chat with the representative. This "confirmation" method, and the inability to check out as A GUEST, makes your site inferior to others and unacceptable.
Not to mention your OBVIOUSLY FAKE REVIEWS. Look at them; they're embarrassing. And they insult every reader, since you're calling everyone stupid enough to believe them. That's why there's a warning about your site on ratings sites, telling everyone that you post fake reviews and are probably scammers.
UPDATE 2: Of course, I'm now getting spam from GearBest.
I'm very happy gearbest user, I placed many orders in this shop and I was always satisfied. Customer service is always very professional.
Great store with a wide range and great prices.
Full and accurate description of the goods.
Very fast processing and shipping.
I recommend!
GearBest best shop! Best prices of best China brands like: Xiaomi and Meizu!
Fast shipping and great support!
I love it so much
Generally no problems at all.
Very good customer service (fast response and solutions).
All items are as described and no issues so far
I had some problem with shipping
But the pro staff solve all my problem
And they r fast with replay for any problem
A lots of gear to choose the best for you. Many shipping methods to select and original products. Shipping is fast and cheap
One of the most cost-effective Chinese websites and customer service! The shipping sometimes takes a while, but the products are of good quality.
They are amazing. Low prices and best treatment! I bought a smartphone, drone and some clothes there, the best choice i was made!
I looking always in GearBest.com for new items, when i am online.
I am really satisfied. Keep it up the great work Gearbest
Their prices are very reasonable, and shipping suits any pocket. I love their gadgets and the customer care consultants go the extra mile
I often buy from gearbest for the best prices, fast shipping and very good technical support. Advice gearbest for all orders from China
I ordered a mjx bugs3 drone and it was cheapest price that i found on the web. If you plan to buy something you must have a look at gearbest first.
This was not my first purchase from this website and everytime they offer me the good items. They shipped to me very fast.
I ordered 2 phones and received both in good conditions and good packaging within 3 weeks so i recommend it
Order n: **************223
Ótima compra, comprei vários fones de ouvido da marca KZ, chegou num prazo bom, bem embalado e o preço foi baixo para um produto de qualidade premium, minha experiência de compra foi maravilhosa e pretendo comprar muitas outras vezes, também pretendo comprar outros produtos eletrônicos além do celular que já comprei e está para chegar.
Great buy, I bought several headphones of the brand KZ, arrived in good term, well packaged and the price was low for a product of premium quality, my shopping experience was wonderful and I intend to buy many other times, I also intend to buy other electronic products besides the phone that I already bought and is about to arrive.
I am shopping with GearBest already few years, always fair and ready to help you with any order. I recommend for quality shopping and cheap buy
Very good on-line shop! Prices are the best! Customer service is good, and you can pay with PayPal. And you can collect points on every purchase!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
Dear Oscar,
We are so grateful for this feedback. It means a lot to us.
Could you please tell us your email so that we can solve the problem?
You can send it in the message on sitejabber.
We want to say thank you for providing us with important information about your situation.
Gearbest.com