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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Lowest prices, fast sending, fast delivery (20 days!). Very much items you can find on GearBest! I recommend buy only on this site!
I have bought many times from Gearbest, I like cause it has great variety nice prices and usally dispatch fast within 1-2 days. Also i prefer it cause of the points system reward that gives small discounts on my future shoppings
I recently trying to quite smoking and start vaping e-cigarette. GearBest helps me a lot since it is a very comprehensive online shop that offer many different kinds of e-cig equipments, especially there is not much online shop that is shipping products to HK without expensive shipping cost (usually shipping cost me about HK$0~HK$20).
If offers sales from time to time and the deal is the best as I can find on internet.
Their aftersales service is quite nice as every time when I file a ticket to them, there is always a response (even though sometime issues can't be sorted immediately, but they did get them solved ultimiately).
I really would like to see this company grows and offer more products, and more discounts.
Is a Gerbest site of the finest and most sincere internet shopping sites and advantages of the site easy to buy and how the performance of the amount of purchases and site availability on several ways to pay, including retention Overall PayPal provided on how to send the product free and fast most often within 20 days and by personal experience I have been processing this site for over two years and that you buy several Misc all arrived within 20 days to 25 days and Beautiful on the site that in the absence of a product Within about 40 days the site returns the money for you on your special bank account increase and the wonderful support team offers you a wonderful experience in the field of Shopping and speed response surveys and there are many privileges and other ones that the site contains fantastic and has a high quality product and price is very suitable for all This made me a better location Gerbest on the rest of the internet shopping sites and quite frankly, in my opinion is the best in the world the first buying sites
Quite frankly, without honest compliment this Gerbest experience website
And I am ready to offer my personal experience in this site for anyone who wants the experience
Feb 03,2017 02:24:59 AM Order number: W************** and nickname payagora: In my opinion GEARBEST is one of the most trustworthly e-shop's out there with huge amount of choices and very good support my items was arrived as mentioned in time and there where working perfectly so i am gonna keep on using GEARBEST
Me gusta mucho GearBest porque, aparte de que tiene unos precios casi inmejorables, son muy profesionales.
Los envíos suelen ser bastante rápidos.
La atención al cliente es espectacular.
Never had problems buying in Gearbest. In fact, the products I bought there arrive allways in time.
I live in Portugal, which is very hard to buy eletronics products from China however it's really easy to buy them in their website and they are tax free!
Great choice, wide range of products, will buy again!
In love with my xiaomi powerbank and my tv box.
I have already made several purchases in the gearbest, I had no problems with any, best shopping site. Great discounts
I'm very glad buy on gearbest because they have so many things and at great prices. Good time delivery, quality packaging and of course, communications with trade is at a very high level.
I desided to change my rating after the imidiate contact of the gb staff offering me a fitting solution to my issue. Everything turned out more than fine after all and i owe them a 5 star rating for their help
Great website, The customer services help to solve the problem.and refund the full amount into my account
I love the store because the delivery is always fast. The goods are always origenal. I like the prices in this store, they are the most profitable on the Internet among Chinese online stores.
My rating is 100% positive, I am very satisfied with the gearbest, I have already made 7 orders on GearBest and have always been 5 stars.
I have been shopping from Gearbest since almost 1 year and I have made more than 10 orders so far.
I have been very satisfied with the support of the shop and the response of their custommer center. So I fully recommend it.
Most of the times my order have arrived within 10 days (with registered delivery) and without any issue. It has been only 1 time that the product I ordered was faulty and I received full refund for that.
My advice for future buyers is to always(!) take a video during unboxing of your order in order to have it as proof i n case of faulty products. Also, be careful with the availability of the products you want to order in order to avoid long delays. Products that have 1-2 pieces left are usually out of stock and it is not mentioned by the website.
I have ordered multiple times there, every order came fast and the prices were very good. The costumer service is also very good.
I have bought many times and many gadgets the shipping something take some weeks from china to Italy but i have Always received all', Just One time i had some problems and they completely refound me. I am writing this review Just to let you know my experience without any pressure or promise of bonus from gearbest, this is my honest experience.
Excellente Auswahl, hervorragendes Kaufsystem, gut gegliederte Seite, schneller und günstiger Versand, was will man mehr?
Who has never looked on the internet for great products and for an extremely affordable price? Everyone, it's not! That was the reason that led me to buy in Gearbest, before I only bought national products, but the quality was not so good, the appliances were plastic, while the gearbest are made of metal, so I decided to buy the Vernee apollo lite W************** a Excellent device with great specifications, and a price consistent with the market.
I liked both the device that I bought the 2nd vernee apollo lite W************** that should be coming to me now on 04/11/2017, and the purchases will not stop there, next month I will buy a tablet pc and another xiomi redmi 4A, Gearbest What would we be of us Brazilians without you, to open our eyes and see that there is nothing good that can not improve!
A tip, kkkk opens a shed here in brazil, we're going to love it...
People can buy at this store, because it fulfills what it promises, and also respects the consumer, providing all the information necessary to solve any problems, for you gearbest my note 10.
I hug everyone Emanoel, Brazil.
This website is very good because the itens are safe and they come fast.
The best is the system of points
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Abdulrhman,
Thank you for taking your time to write the review.
Please carefully review our 45 day guarantee in details here: http://www.gearbest.com/about/warranty-and-return.html#item2.
We offer all our customers solutions based on our policies.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest.com