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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow Hardwell -.
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I bought so many things from Gearbest. They work really hard to make people satisfied. If there is some problem with product, they come up with a solution really quick, even they send a new one if product does not work properly or not received it 2 months! Which shopping site does that for you? I received all my orders in time and they all worked as expected. Thank you Gearbest.

Date of experience: December 21, 2017
RU
1 review
0 helpful votes
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Best store
December 22, 2017

I started buying GB from November 2017. Did 31 order and continue to do them. Good products with great prices. A lot of discount coupons in the group of VK and Telegram. At this moment bought 6 phones from Xiaomi. The prices are much lower than Ali and other venues. Of them came already to 4 PCs shipping during the month, all well Packed, no complaints. Support responds quickly.
I recommend this store to purchases.

Date of experience: December 21, 2017
Brazil
1 review
0 helpful votes
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Well, usually my orders received by the gearbest are well packaged. Some arrive fast, others take longer but as far as I remember I was not without receiving any request made in the gearbest. Sometimes it takes time to send a request but I believe that it is like this with everyone. At most I recommend the Gearbest.

Date of experience: December 21, 2017
Oscar M.
Spain
1 review
0 helpful votes
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Recomendada 100%
December 22, 2017

Compro a menudo en Gearbest y nunca he tenido ningun problema con ellos. Los envios tardan un poco porque la mayoria de ellos vienen desde China, pero excepto uno que se retraso mas de lo que deberia, todos han llegado dentro del plazo estipulado.

Ademas, en el caso del que se retraso, contacte con ellos y fueron muy serviciales y amables. Me informaron en todo momento y al final llego bien.

Date of experience: December 21, 2017
Estonia
1 review
0 helpful votes
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I found GearBest a few months ago and I was straight away surprised by their prices and discounts compared to my local online stores. My first order was a set of headphones, which arrived fast and in excellent condition.
I am 100% sure I will continue using GearBest in the future and it gets my warm recommendation!

Date of experience: December 21, 2017
Czechia
1 review
0 helpful votes
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Gearbest is the best
December 22, 2017

I was shopping at GearBest more than 2 years. The most important for me that all products original and brand new, most of the time there was promotions like daily deals and other. And the customer service they are very helpful to solve my problems or questions. For me it is most important that i have a choice what shipping will be used at my order W************** on Nov 10,2017 02:23:10 AM. I got it fast.
I recommend Gearbest to all shoppers all around the world

Date of experience: December 21, 2017
New York
3 reviews
12 helpful votes
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These people are scammers. They will claim to have shipped stuff so that they can charge your account but no merchandise will be delivered. They keep your money for months and if you dispute it with credit card/paypal, then they will refund it after a load of crap. You can imagine that how much money they are looting from people all over the world like this... DO NOT BUY FROM GEARWORST!

PS: I have contacted these people few times with the so called 24 hours live chat and never got a response. So don't bother with the reply below from their customer support agent.

Date of experience: December 21, 2017
Lily L. Gearbest Rep
over a year old

Dear Paul,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Best place to buy cheap
December 22, 2017

Really great website to buy cheap products with incredible support, i had a problem with post in my country and GearBest solved my problem with less than 24h and send another product to me! The only problem is shipping time, but it's okay.

Date of experience: December 21, 2017
Hungary
1 review
0 helpful votes
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Absolutely amazing!
December 22, 2017

I have never imagined that there are online stores with chines interest like Gearbest. The communication with the support is really good and fast, they have the one of the best prices for a lot of product. I would recommend it for everyone without expection.

Date of experience: December 21, 2017
Belarus
1 review
0 helpful votes
Follow Valiantsin A.
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I made my first order in the store in the summer of 2015. Since then I continue to actively order various products. Especially it is worth noting that only in this store I constantly find the lowest prices for Xiaomi products. For these two years, I only once did not wait for my parcel, since it was lost somewhere in the post office. However, even in this case the store agreed to return the money to me without problems. In general, I can advise this store to all geeks, since it is cheaper to find similar products will not work.

Date of experience: December 21, 2017
Brazil
1 review
0 helpful votes
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So far more than good!
December 21, 2017

I received only a couple of several orders that I've already made and I'm already a fan of them. Lots of cool stuff in great sales and good customer support. The products arrived as described and I'm already enjoying them!

Date of experience: December 21, 2017
France
1 review
0 helpful votes
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My first chinese website
January 24, 2019

I have been ordering from Gearbest for about 2 years, I have always received the packages on time and in the correct packaging. The after-sales service is very good, I have always had an answer within 24 hours. I recently ordered a drone paid with Paypal and received in about 2 weeks, which works very well. A very good site that I recommend.

Date of experience: December 21, 2017
Morocco
1 review
0 helpful votes
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Gearbest its my best site for me in shipping And every friend I have im very happy When I do my Business with the web site its very esay and safe and I am very satisfied when paying for gearbest and And the best thing I like about the site is accept the Return the money if the products are not received.

Date of experience: December 21, 2017
Germany
1 review
0 helpful votes
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Great site
December 21, 2017

Bought items from this site multiple times, so far never had any major problems. Orders always arrived on time. Product quality is as advertised. I had to contact customer support only once, because on one of my orders only two of the three items where shipped, contacted them about that and within couple of days was refunded by the seller for the item that was not delivered. Overall one of my favorite site to buy.

Date of experience: December 21, 2017
GB
1 review
0 helpful votes
Follow Mustafa Y.
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Ordered an Amazfit Bip. Ordered on 20 Nov 2017 and Received on 28th Nov 2017 from China. Watch was safely packaged and arrived extremely quickly. Came sealed with Original Box and Accessories. Item was as Described and even better than i though. Great Battery Life on Item. Customer Services of Gearbest was Great. Spoke to their Customer Services regarding a small issue I had and they resolved very quickly. Great Customer Services. I have now bought so many things from Gearbest and all have been delivered safely and quickly. If any issues arise with Gear Best I raise a ticket and their Customer Services Resolves ASAP. All Very Good.

Date of experience: December 21, 2017
Turkiye
1 review
0 helpful votes
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I made multiple purchases from GearBest. I am very pleased with all of them. There are special fast shipping to turkey and are delivered 9-10 days and free.

Date of experience: December 21, 2017
Turkiye
1 review
0 helpful votes
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GearBest
December 21, 2017

A site where you can get the products you want at affordable prices. The best part is not being with different vendors but being with a single vendor. Shipping options are abundant (registered, unregistered, priority and Expedited). Free shipping opportunities in registered and priority cargo, not just indifferent cargo. There is a relevant support center in case of mishap. I bought 11 different product and totally about 150$. Try it, you will not regret it.

Date of experience: December 20, 2017
Turkiye
1 review
0 helpful votes
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Gearbest deneyimi
December 22, 2017

20 günde sorunsuz ve takipli olarak geldi. Sağlam bir şekilde paketlenmişti. Ürün kaliteli sağlam bir üründür

Date of experience: December 20, 2017
RU
1 review
0 helpful votes
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Good online store
December 21, 2017

I am very happy shopping in
GearBest. Very often the store offers good discounts. I bought a smartphone Xiaomi Redmi Note 4 at an attractive price. Sending by mail of Singapore. The goods are delivered quickly. Very satisfied.

Date of experience: December 20, 2017
Israel
1 review
0 helpful votes
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Im ordering almost all electronic devices from gearbest, vacuum robots, drones and more.
All the products arriving on time, no defects and always new.
Time take to arrive to Israel around 2 weeks.
If you have any doubts where to order, don't think twice, only gearbest.

Date of experience: December 20, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom