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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought so many things from Gearbest. They work really hard to make people satisfied. If there is some problem with product, they come up with a solution really quick, even they send a new one if product does not work properly or not received it 2 months! Which shopping site does that for you? I received all my orders in time and they all worked as expected. Thank you Gearbest.
I started buying GB from November 2017. Did 31 order and continue to do them. Good products with great prices. A lot of discount coupons in the group of VK and Telegram. At this moment bought 6 phones from Xiaomi. The prices are much lower than Ali and other venues. Of them came already to 4 PCs shipping during the month, all well Packed, no complaints. Support responds quickly.
I recommend this store to purchases.
Well, usually my orders received by the gearbest are well packaged. Some arrive fast, others take longer but as far as I remember I was not without receiving any request made in the gearbest. Sometimes it takes time to send a request but I believe that it is like this with everyone. At most I recommend the Gearbest.
Compro a menudo en Gearbest y nunca he tenido ningun problema con ellos. Los envios tardan un poco porque la mayoria de ellos vienen desde China, pero excepto uno que se retraso mas de lo que deberia, todos han llegado dentro del plazo estipulado.
Ademas, en el caso del que se retraso, contacte con ellos y fueron muy serviciales y amables. Me informaron en todo momento y al final llego bien.
I found GearBest a few months ago and I was straight away surprised by their prices and discounts compared to my local online stores. My first order was a set of headphones, which arrived fast and in excellent condition.
I am 100% sure I will continue using GearBest in the future and it gets my warm recommendation!
I was shopping at GearBest more than 2 years. The most important for me that all products original and brand new, most of the time there was promotions like daily deals and other. And the customer service they are very helpful to solve my problems or questions. For me it is most important that i have a choice what shipping will be used at my order W************** on Nov 10,2017 02:23:10 AM. I got it fast.
I recommend Gearbest to all shoppers all around the world
These people are scammers. They will claim to have shipped stuff so that they can charge your account but no merchandise will be delivered. They keep your money for months and if you dispute it with credit card/paypal, then they will refund it after a load of crap. You can imagine that how much money they are looting from people all over the world like this... DO NOT BUY FROM GEARWORST!
PS: I have contacted these people few times with the so called 24 hours live chat and never got a response. So don't bother with the reply below from their customer support agent.
Really great website to buy cheap products with incredible support, i had a problem with post in my country and GearBest solved my problem with less than 24h and send another product to me! The only problem is shipping time, but it's okay.
I have never imagined that there are online stores with chines interest like Gearbest. The communication with the support is really good and fast, they have the one of the best prices for a lot of product. I would recommend it for everyone without expection.
I made my first order in the store in the summer of 2015. Since then I continue to actively order various products. Especially it is worth noting that only in this store I constantly find the lowest prices for Xiaomi products. For these two years, I only once did not wait for my parcel, since it was lost somewhere in the post office. However, even in this case the store agreed to return the money to me without problems. In general, I can advise this store to all geeks, since it is cheaper to find similar products will not work.
I received only a couple of several orders that I've already made and I'm already a fan of them. Lots of cool stuff in great sales and good customer support. The products arrived as described and I'm already enjoying them!
I have been ordering from Gearbest for about 2 years, I have always received the packages on time and in the correct packaging. The after-sales service is very good, I have always had an answer within 24 hours. I recently ordered a drone paid with Paypal and received in about 2 weeks, which works very well. A very good site that I recommend.
Gearbest its my best site for me in shipping And every friend I have im very happy When I do my Business with the web site its very esay and safe and I am very satisfied when paying for gearbest and And the best thing I like about the site is accept the Return the money if the products are not received.
Bought items from this site multiple times, so far never had any major problems. Orders always arrived on time. Product quality is as advertised. I had to contact customer support only once, because on one of my orders only two of the three items where shipped, contacted them about that and within couple of days was refunded by the seller for the item that was not delivered. Overall one of my favorite site to buy.
Ordered an Amazfit Bip. Ordered on 20 Nov 2017 and Received on 28th Nov 2017 from China. Watch was safely packaged and arrived extremely quickly. Came sealed with Original Box and Accessories. Item was as Described and even better than i though. Great Battery Life on Item. Customer Services of Gearbest was Great. Spoke to their Customer Services regarding a small issue I had and they resolved very quickly. Great Customer Services. I have now bought so many things from Gearbest and all have been delivered safely and quickly. If any issues arise with Gear Best I raise a ticket and their Customer Services Resolves ASAP. All Very Good.
I made multiple purchases from GearBest. I am very pleased with all of them. There are special fast shipping to turkey and are delivered 9-10 days and free.
A site where you can get the products you want at affordable prices. The best part is not being with different vendors but being with a single vendor. Shipping options are abundant (registered, unregistered, priority and Expedited). Free shipping opportunities in registered and priority cargo, not just indifferent cargo. There is a relevant support center in case of mishap. I bought 11 different product and totally about 150$. Try it, you will not regret it.
20 günde sorunsuz ve takipli olarak geldi. Sağlam bir şekilde paketlenmişti. Ürün kaliteli sağlam bir üründür
I am very happy shopping in
GearBest. Very often the store offers good discounts. I bought a smartphone Xiaomi Redmi Note 4 at an attractive price. Sending by mail of Singapore. The goods are delivered quickly. Very satisfied.
Im ordering almost all electronic devices from gearbest, vacuum robots, drones and more.
All the products arriving on time, no defects and always new.
Time take to arrive to Israel around 2 weeks.
If you have any doubts where to order, don't think twice, only gearbest.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Paul,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center