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Gearbest
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Gearbest

gearbest.com
RU
1 review
2 helpful votes
Follow Dmitry A.
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A great online store!
January 18, 2016

Book on girbest istik 40w TC. This is boxing events for the electronic cigarettes. Excellent price of $ 29, you will not find better prices. The quality is excellent. Support always responds quickly and take care of customers. Delivery very fast!
I will definitely buy another girbest.

Date of experience: January 18, 2016
Romania
1 review
0 helpful votes
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I have order a number on products from gearbest.com and all comes in good conditions and are exactly like in description. Low prices, good promotions, you can chose to track the products on shipment. If you are in european union you can have your product without have any vamal costs.

Date of experience: December 1, 2017
Georgia
1 review
0 helpful votes
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Love to buy on Gearbest
January 17, 2018

I am from Brazil and I love buying on Gearbest. Orders take 1 to 3 months to arrive, due to our oversight, and every time I have a problem or my order didnt arrive, the Support Center always help me quicker than a flicker. Haha

And they have almost everything, with the best prices I've ever see.

Ps: I usually make 2 or 3 orders every month.

Date of experience: January 17, 2018
Turkey
1 review
0 helpful votes
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They say 45 Day Money Back Warranty but that is a big lie. I gave 4 different orders and 45 days passed. So I open a ticket and I told them. And they told me that 2 months had to be passed before I could get the money back, so I could get the money for the order I gave on 12/04 on 12/06.

Date of experience: January 6, 2016
Ukraine
1 review
1 helpful vote
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Gearbest is one of the best Chinese stores
February 3, 2018

Gearbest
Is one of the best Chinese stores. There is a guarantee for the goods and insurance. Once I got a faulty quadrocopter, I contacted the support service, explained the problem. I soon received the money back, I ordered a new one and everything works fine. Adequate prices for goods and services at a high level, I'm happy.

Date of experience: February 3, 2018
Turkey
1 review
5 helpful votes
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On Jan 28,2016 i ordered a eken h9 action camera. Product came to me defectively on Feb 16,2016. Camera has a lots of vertical lines. I opened ticket on same day. They said they will send another one for 15 dollar shipping or they refund 30 dollars. I accepted refund but until today (Feb 24,2016) they still didn't anything. I can't use the camera, don't buy from this website..

Date of experience: February 24, 2016
Lily L. Gearbest Rep
over a year old

Dear Tekin,

Thanks for your review. We really appreciate the feedback.

We processed the refund for this order on 2/26. It should show up on the customer's paypal account within the next few business days. We expedited the processing of the refund when the customer contacted us. You should receive the refund now.

Please kindly check and give a confirmation back in the ticket.

Gearbest.com

Texas
1 review
1 helpful vote
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Sent the wrong item
June 12, 2020

I ordered 50 N95 masks. They shipped KN95 instead of N95. I specifically did not order KN95 masks because they are made in China. They said I would receive them in 3-5 days. It was 3 weeks before I received them. Good luck in finding a phone number for this company. These people are scammers and liars!

Date of experience: June 8, 2020
GB
1 review
0 helpful votes
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Simple and reliable shopping
May 28, 2017

I was looking for an inexpensive 3D printer to learn with. I had seen good reviews of the Anet A8. But I could not find the printer locally for a good price. After looking on the web, I found Gearbest had the printer I was looking for on sale.
I placed my order for the 3D printer and a couple of reels of filament. My order took a few days to process and then they let me know that my order had dispatched. My order took a little over three weeks to arrive from their China warehouse, which considering I ordered just before Christmas, was very impressive.
I was so impressed with the printer and the service from Gearbest, I've already told a few friends about the great deal I got.

Date of experience: May 28, 2017
Kazakhstan
1 review
0 helpful votes
Follow Rafael B.
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My name Rafael, i will post review about gearbest, because is my favorite store.
My order number WP**************.
It's a 2 xiaomi pen and 3 ink.
I ordered this items 18.06, it's shipped 19.06 and delivered 14.07.
But other my order delivered for 2 weeks (very fast).
I like this pens, is original and good built quality.
I chose gearbest because:
1) good price
2) fast delivery
3) good support center
3) only original
I recommend gearbest :)

Date of experience: November 28, 2017
Portugal
1 review
5 helpful votes
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After 5 succcessful orders, Gearbest failed to deliver my last 3 orders! I have been dealing stupidly with their customer servisse who has been asking me to wait... wait and wait again.
First failure, from August, got repeated... but failed again!
Will never ever spend a single dólar/euro on this anymore.
To be avoided!

Date of experience: November 5, 2015
Lily L. Gearbest Rep
over a year old

Dear Sylvain,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

New York
1 review
0 helpful votes
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Never GB!
March 31, 2017

Very $#*!y company. One of the worst. A bunch of scamers in a word.
Where should I start: people that lie once they get your money and never care about the merchandise.
What you win in cheap price you lose it in a month pf shipping. They should ban them in US.

Date of experience: March 31, 2017
Lily L. Gearbest Rep
over a year old

Dear Kinkazan,
Thank you for taking your time to write the review.
Please note we are a proper registered company and always will do our best to help our customers solve their issues.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

Could you please provide the valid order number for us?
Please rest assured we will do our best to help you if there can be correct information provided.

We hope to hear from you.

Gearbest.com

Canada
1 review
2 helpful votes
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I paid for their mistake?
September 8, 2016

I am upset since I got my partial order arrived but the 2nd shipping is missing so I track it down and somehow it returned back to the warehouse within my same country. Now they want me to pay the shipping fee USD10 to send it again. However my address is correct so that's why I got my first package. Therefore the 2nd shipping must have incorrect address by their stuff's mistake. I will update again what will happen since they said they will refund me but I still lost USD10 in value?! My rest of the order still worth $50

Date of experience: September 8, 2016
Lily L. Gearbest Rep
over a year old

Dear henry,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your Correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Portugal
1 review
0 helpful votes
Follow Ricardo C.
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I have allways had the nicest buying experience with Gearbest, and i have already bought (35+) tech stuff, and always have been well served. I think that this site is everyday making me come to the site to check the new stuff and i always buy something because some of the prices are awesome, unbelievable.

Date of experience: November 15, 2017
Ukraine
1 review
2 helpful votes
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Hello! Look there is too much negative reviews of this shop but I want write a good review because my order came in safety and it's original product.
I ordered Xiaomi powerbank with capacity 10 000 mah fo my Meizu MX 5.
Delcared capacity - 10 000 mah, real - 9500. Tested with Charger doctor usb tester.
Item came good packed in air bubble and packed in airpack
Item has all original tags, instruction, and boxes.
I can recommend this shop for making excellent deals.

Date of experience: April 20, 2016
Lithuania
1 review
0 helpful votes
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I used to order Quite frequently from GB and every second being with them is something amazing. Price is lowest on whole internet, but service, stuff and everythings quality is highest! I will order in future from them

Date of experience: June 26, 2017
Illinois
1 review
0 helpful votes
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I ordered several products to "try them out" and was both extremely impressed with some of the products while at the same time slightly disappointed with others. I ordered 6 items and was extremely impressed with 4 of them while only a little disappointed with the other two but with the price of the products it wasn't that much of a loss and the company offered to fix any problems that I had but with how cheap the items were that I ordered I didn't have much of a problem. Overall I give it 5 stars because of pricing, shipping speed, and customer service.
Only problem was the fizz saver (lacked flow) and the magnetic mud (super sticky unless left open for a day or 2)

Date of experience: November 16, 2015
Germany
1 review
0 helpful votes
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I like Gearbest
January 17, 2019

Over the last 2 Years a bought different stuff from
Gearbest. And i realy like the service and the quality of the thinks a
Bought. From Shoes to sellphones, shipping time es very good and the
Offers are great! Keep on with that!

Date of experience: January 16, 2019
Germany
1 review
0 helpful votes
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I´m a user of ecigs (from Germany). I have bought the box "cloupor mini". Very fast shipment and the box is very good in quality. After one year, it works like the first day. I have a lot of pleasure with this box.

Date of experience: December 3, 2015
Italy
1 review
0 helpful votes
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Gearbest the best, no other words needed!
January 26, 2019

Gearbest is the best ecommerce from which I bought something. I bought a lot of things (mobile phone, watch, gadgets) and I never had any problem! Thanks Gearbest, thank to you I make also a lot of present to my friends! Absolutely reccomendend

Date of experience: November 11, 2018
Poland
1 review
0 helpful votes
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Best choise
August 27, 2015

Gearbest have bests prices and if you find here discounted item, Just take it. I am sure you will not find cheaper. I know you can take same product on local market quicker but if you have time Gearbest is the Best choise.

Date of experience: August 27, 2015

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441