I think its one of the best online shopping sites. Always accurate description of items.
They have kind and prompt customer service if you have a question or problem then they normally respondwihin a working day
I have ordered many items from Gearbest and all the packages have arrived safe and within specified shipping time. They have a point sistem where you can get a little bit off your money back, then spend it on next purchase. Every day there are different discounts on items they sell. Overall simple, and easy to undertand store.
Gearbest is the best site I ve ever discover! We can find any electronic product a the REAL PRICE for me. I recently bought a smartphone, that can completly compared to an iPhone. The quality is equal!
Furthermore, the sales support is really efficient and reactive!
Shipping is quite fast for comming from China (4 to 5 days for 2 to 3 shipping fees)
I highly recommend this site!
Excellent customer satisfaction, fast shipping and reliable shopping site.
Disposable fiyata sells high quality products. I have been very satisfied with all of the many purchases I made through gearless. I have been very successful in cargoing and fast delivery.
They bring technological tools and equipments to consumers with very reasonable prices. The latest smart wristband cord I bought was of high quality, stainless steel. It had a very nice black color. It had an adjustable length cord. It fit comfortably in the MI band 2. It could be easily removed and attached. Thanks to its smooth structure, my knee easily seated and looked very useful.
Gearbest are one of the best sites online i shop at. They offer multiple delivery options, cheap products and lots of choice. They have electronics, acessories, and much more. I have made over 5 orders from gearbest before and they have all worked perfectly
Recently I received LiitoKala lii - 100 charging (per one battery) purchased in GearBest (Order No.: W**************). Packed in a pimply package, complete with: charging, charging cable and instructions. It is connected to a normal telephone charging 5V, after installing the battery pack (can charge batteries of ten sizes: AA, AAA, *******, etc.), the test determines the degree of charging. The charge indication occurs discretely, showing 25%, 50%, 75%, 100%. I am satisfied with the purchase. I advise everyone. Charges for 2,3, and 4 batteries are also available
Order No. WP************** Paid for the item over a week ago and recieved multiple messages from USPS stating that a shipping label had been created and my product hasnt shipped yet. I have been told twice by customer support to keep waiting 1-3 business days for my order to ship. Will not purchase from them again.
I have orders from gearbest a robotic vaccume cleaner but unfortunately my package was lost and i never got it. I have contacted gearbest and told them my problem and they helped me out and have me a back a full refund for my product within 1 day.
I'm satisfied with there good customer service.
Dear Avital R,
We apologize that you are experiencing issues with your order.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
Order No.: **************431
Order No.: **************927
Date of Orders: 03/07/2019
Nickname: Kevin Monteza
Rate: Five Stars
I've bought a lot of stuff from Gearbest, so i can assure that there you'll find the best quality for a great price. You can find any gadget you imagine there. I found products for my pets, for my garden, even health products. If you see something in the Gearbest' page, you can feel completely sure it will be the best option you can find in all internet.
I recently received my xioami phone and its accessories, and again, all products are amazing and once again i'm more than satisfied.
In conclusion, do not doubt it, just buy everything you want without in Gearbest, the best marketplace on internet.
In my opinion Gearbest is one of the best places to buy products from china... There are a lot of discounts every day, customer service in my opinion is very fast and professional, at least for me comparing to other chinese shops products arrive very fast up to a month when from shops like Aliexpress it can take longer thant 2 months... The last thing I bought from them was Easycast Hdmi dongle the quality is very good and the price was very low too, it arrived in about 3-4 weeks and it does what it has to do.
I think that Gearbest is very good chinese/asian product shop.
All of my 19 orders came fast and i get what am i bought. Everything was very nice packed no damages. I live in Romania. And 13 calendaristic days to get my order i think it's really great. I can truly recomend them. I see negative reviews but i don't know why?! Every time i get replys with in 24 hours. Always help me. Support works quite well, if GearBest will continue to offer the same good prices I will continue to order in this shop
I decided to buy USB LED lamp for my laptop bexause I'm often work in the dark and haven't keyboard backlit. Same time at Gearbest was great New Year sale with cheap price for this product. So I buyed lamp and start waiting for delivery but it didn't take much time - next day shipping and 12 days to my town. Now I testing this product and it's have a good build quality and working well. So Store also very good with great service and low prices.
I ordered at gearbest earphones and a backcover for iPhone.
The service was very good. Fast shipping to germany without shipping fee.
A great service and support.
The goods were like they were discribed. Really high quality.
In future I will order there more.
In my last purchases I bought 5 different products of varied articles, going from headset to smartband bracelet and all the products offered are of great quality, as well as the speed of delivery to my country (about 2 weeks). The products are well packaged and checked in on the separation and there is no complaining about the orders already made. The online shopping platform Gearbest is one of the best I know relying on variety of products and great service provided.
I bought the item over a month ago, I stll have not receive it. First they said 25 days. Now they want me to wait for another month, before they can do anything about it. They keep coming up with excuses. Obvioursly they treated their oversea customer as a "dumb foreigner". This is the worst on line company ever. Do not buy anything from them. Don't get suck in by their "Deceiful advertising". I rate them "negative star"the worst service ever,
Dear Sam,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
We have sent you a message regarding your issue in your account. Please reply to us there.
We hope you receive your items soon.
Best regards,
Gearbest Customer Service Center
I bought on Gearbest Car Phone Holder and I am suprised how chip and good quality it is. I am also very satisfied about time of shipping, it came to me within few days despite that i chose free shiping option. I sincelary recommend shopping on gearbest.com!
The company is very serious, works to always help buyers with the most varied problems regarding deadlines, discounts, customs and service satisfaction. Recently I purchased an Alfawise V1 keyboard and the product arrived for me with less than 30 days (less than 22 working days), which for a product shipped to Brazil is an excellent term. And the product arrived perfectly. My satisfaction was so great that I went back to buying more things with the GearBest people, like a headphone, a mouse, a professional microphone and a giant mousepad!
I always recommend to my friends and would recommend to staff who import products from other countries!
I ordered a very expensive scooter which arrived DOA. They refused a return and did not send a replacement part that they suggested would resolve the issue. Garbage product and garbage service. This is a fraudulent website - PERIOD!
Dear brad,
Thank you for your message.
There is new messages about your scooter.
We have sent you a ticket to inform you about that and offered you a better solution.
We would like to resolve it to your satisfaction.
Please kindly give us a reply.
Thank you for your understanding.
Gearbest.com
To this day I have good references from Gearbest, I have received all the orders I have made, customer support is always and mainly responsive in solving problems.
Based on my experience, I will continue to shop at the gearbest.
I use Gearbest.com since 2013 year.
I've ordered there different things beginning from PC to simple T-shirts.
There're always sales in Gearbest. Some things where I can find, for example, for 100usd, I found here for 75-80 usd with FREE SHIPPING.
Shipping is good, never was any waiting periods, on the time as written or sometimes even faster than expected.
Wanna say pair words about my last order, that was cool LED watch with digital monitor, I get the parcel less from 1.5 week and very glad for the watch, which also show date.
I advise for everyone the guys, cuz they have a lot of cool things for buy for very good price!
My nickname there: Adam 3 lvl
Order No.: **************464"
I made my first purchase from china on Gearbest, it was a smartphone, and pretty expensive one, I was worried a bit as you have to pay in advance. Luckily gearbest keeps you on track whole the time so always know where is your order at. My first order was delivered from China in 10bussines days which is pretty fast consider it has travel half the world.
As now, I am using Gearbest for over a month and I made over 5 orders, in total 11 pieces, I am really satisfied with GearBest and I can reccomend it to anyone. As Trustpilot says
"5 stars: Excellent no reservations, I would recommend this company to anyone."
Good tracking, fast shipping, low prices.
Vrbovsky.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
Dear Stephen,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We can’t apologize enough for the inconvenience caused here.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com