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Gearbest
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Gearbest

gearbest.com
Morocco
1 review
1 helpful vote
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Gearbest.com
January 20, 2018

It's been more than 2 years that I make purchases at gearbest.com
Gearbest offers the best prices and in addition a system of the most generous discount coupons of all competitors. With gearbest I buy and earn points that I can use to reduce the price of my later purchases. With gearbest, the delivered products correspond to their discription on the platform and delivery times are the most resonable on the market. I recommend it for anyone.

Date of experience: January 19, 2018
Spain
1 review
1 helpful vote
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I like Gearbest!
July 2, 2016

I like so much Gearbest because is a awesome shop where you can buy what you want at very low prices. The quality is very good and never i don't have had problemes with my orders. Shipping is very fast (in 10 days) and free. Customer service is always ready to help and i like this. I order many items and i was very happy. Is very easy to order and safely. I like that i can to track my shipment and i know when it will arrive at my home, this is very great.
It is the only and the first site from which to order and i recommend everyone Gearbest.

Date of experience: July 2, 2016
Norway
1 review
0 helpful votes
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Excellent shop.
June 11, 2018

English: Acquired in this online store electric brush (Order No: W**************). After the order quickly packed and sent the goods. Delivery was very fast to my country. The product came well packed and not damaged. Support for a couple of my questions reacted quickly and professionally. I recommend Gerabest as a stable and trusted shop for purchases.
Russian: Приобрел в этом интернет-магазине электрощетку (Order No: W**************). После заказа быстро упаковали и отправили товар. Доставка оказалась очень быстрой до моей страны. Товар пришел хорошо упакованным и не поврежденным. Поддержка на пару моих вопросов отреагировала быстро и профессионально. Рекомендую Геарбест как стабильный и доверенный магазин для покупок.

Date of experience: June 10, 2018
Mexico
1 review
0 helpful votes
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Lowest prices
November 9, 2015

You wont find better prizes... and what they offer, is what you get. There is a small issue in the time they ship the package, usually takes a couple of days more that they offer, but if your not in a hurry, this is the best place to buy. They use DHL as courrier that usually has the better delivery times from China to any place in the world, and in my particular case. Mexico, the best one in passing your package throw customs, less than a day, and they usually takes the invoice as reference to tax your product.

Date of experience: November 9, 2015
RU
1 review
1 helpful vote
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Gearbest great online store. I very often buy on geaerbest, because cheap prices for all goods. Delivery takes a short time. The store has a support service. I recommend this store. Store support solves all problems very quickly. I will still buy a lot of things on gearbest. - A huge selection of the online store. The store often holds promotions and sales. Propose a buy on gearbest. For purchases in the store are awarded points that can throw off the price of all goods

Date of experience: March 17, 2018
Portugal
1 review
0 helpful votes
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I bought a zenfone 2 from Gearbest, the product was as described, the shipping was fast (I'm from Europe and they have a EU warehouse!). The support team assisted me with some questions I had Overall the service was very good. Very satisfied. I would recommend.

Date of experience: December 13, 2015
RU
1 review
0 helpful votes
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I ordered at this store electronic cigarette Joyetech eVic VT 60W Temperature Control VW Variable Wattage Mini Box Mod Kit 31. 10. 15. At that time, the store was an action of this product and the cigarette cost me only 3,000 rubles. A few days later I received the track number, and already November 20 received a package in the mail room. I am pleased! Gearbest.com I recommend to everyone to buy genuine products at the lowest price!

Date of experience: December 25, 2015
Algeria
1 review
0 helpful votes
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Intel Core i5 2320 Processor Quad-core CPU
September 4, 2018

This i the one my best orders and deals on gearbest. This CPU is simply is a extra ordinary item to buy comparing with it price. Fast chipping and delivery works excellent.
For people who want this great item this is the link to buy
https://www.gearbest.com/cpu/pp_*******.html?wid=*******

Date of experience: September 3, 2018
Portugal
1 review
0 helpful votes
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Gearbest experience
June 1, 2017

In Gearbest I ordered a few times and I always had a very good experience. I received my purchases in time, without problems.
Very good products, very good prices, and kinda fast delivery.
Gearbest is one of the best Online-Shops. I truly recommend it to everyone.
Very satisfied
May 07,2017 Order number: WB**************

Date of experience: June 1, 2017
Germany
1 review
0 helpful votes
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Best gadget store
March 18, 2015

"i love gadgets and gearbest is place where i found fresh new gadgets everytime.
My experience from this site is very good, shpment recived quite early then expected( in 10 days from overseas), packaging is good, products are super cool.
Costumer service is pretty cool, respond on my every query.
So i'm very happy with the site."|
I will suggest every gadget lover to try this site.
They have some really cool stuff.

Date of experience: March 18, 2015
Hungary
1 review
0 helpful votes
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Fast shipping, and low prices. And the quality is also good.
I used to buy from China two years ago. I 've tried several auction portals and webshops, and than I found Gearbest. I found that this is the best for buying the following things: Xiaomi devices, flashlights (Zanflare, Convoy...), genuine ******* batteries, electronics, memory cards, pendrive, small gadgets around 1$ (cables, adapters, etc).
I never had any problem with the items, they sent genuine items for me, so I absolutely recommend buying from Gearbest.

Date of experience: November 29, 2017
Australia
1 review
0 helpful votes
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My Goto Place for Products
August 20, 2019

I'm from Australia - I found the service to be great. All products were packaged extremely well and were well protected for shipping to Australia. I have been so pleased that I have purchased more products for GearBest. I have had orders sent by priority line. Delivery was excellent. As for the products themselves. The phone (purchased Redmi Note 7) is great and works very well here in Australia (Australian cell network). All other products that I purchased in the same order are of good quality. I will be shopping here first. Delivery is great, service is great, prices are awesome!

Date of experience: August 19, 2019
Romania
1 review
0 helpful votes
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Great customer experience on GearBest
July 27, 2019

I have been shopping with GearBest for over 3 years now and the customer experience (especially after sales) is GREAT!
We all know that, usually, the presale customer experience is good almost everywhere. On GearBest you can find and browse easily for what you need; the customer reviews and explanations are good and the pre-purchase experience is good (buy registered mail always, as unregistered can get lost by your country post and this is time consuming).
What I love about GearBest is the absolute long term customer orientation: if you have issues with the purchase they are open and fast to respond. They care about delivering what the product promissed and always (but always) try to find an acceptable solution for the customer.
Keep up the good work!

Date of experience: July 26, 2019
Romania
1 review
0 helpful votes
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The phone is great at this price. I bought DOOGEE Y100X, so now i am ready to use my beautiful phone. My order was W************** and delivery in 9 days to romania. Thanks gearbest.com for awesome phone!

Date of experience: November 25, 2015
Italy
2 reviews
0 helpful votes
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On GearBest I done more than ten orders and all always gone well! I love buy on this site because there is a very good value for money. In particular I bought many Xiaomi products. For now, all products are working fine, so I don't have experience with GearBest guarantee. But I'm sure that GearBest guarantee will work fine as the rest. The delivery speed for the Europe destinations is improvable, but I thinks that when GearBest will open the Spain and Italy stores the delivery speed will be improved.

Max from Italy

Date of experience: April 3, 2018
Lily L. Gearbest Rep
over a year old

Dear Massimiliano,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Bulgaria
1 review
0 helpful votes
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Really good online stop
September 9, 2017

I'm really frequent online buyer with not a few orders behind my back. In my country the good are usually with high prices and I don't really like it. But also I do love to buy new electronics and thats why I'm doing a lot of online shopping outside EU. Gearbest is my favourite online shop which I'm nonstop exploring about some new and interesting stuff - mostly electronics. When I want to buy something I always firstly check in Gearbest, because in 90% of the cases they have it and it's cheaper than other sites. Exaple for that is my recent bought of Amazfit Bip smartwach - it was the cheapest offer. They also use good shipping services - which are not expensive - most of the time they are free, but when they are not it's less than an euro. I like this website and hope they will continue in the same manner and even grow bigger - with more good offers of course.

Date of experience: September 9, 2017
Australia
1 review
3 helpful votes
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Gearbest scam
March 11, 2018

Please do not pay attention to all these positive reviews made by marketing bots. I am a real person, and I confirm that Gearbest is one of the worst online shops ever. They sell refurbished goods as new; faulty as working; they invented a customer support system that is as inconvenient as it can be.
I purchased from them VIOFO A119 1440P 160 Degree Wide Angle Car DVR which already had signs of wear. I used it for a couple of weeks until it stopped working. After 12 (!) emails from me Gearbest gave me a permission to return Viofo for exchange (via first class mail, as they requested, which was half of Viofo's cost). This was in December 2017. No replacement received; my support ticket closed by Gearbest, and they ignore my emails.
Want to waste your time and money-buy from Gearbest

Date of experience: March 11, 2018
Belgium
1 review
0 helpful votes
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Gearbest is the best!
September 6, 2019

I've been buyng stuff on Gearbest for 5 years, and I'm very satisfied with my shopping experience.
Gearbest has a big selection of high quality products at very competitive prices.
My orders have been processed and shipped very fast, and arrived safely and quickly.
Gearbest has many warehouses wordwide, incl. In EU countries, which is a huge advantage.
Last but not least, Gearbest has an excellen customer support service.
Gearbest is a legitimate and reliable seller that I highly recommend!

Date of experience: September 3, 2019
RU
1 review
0 helpful votes
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I have opened for myself one more Chinese shop. It is Gearbest shop. Shop of the Chinese electronics. The order was made by Nov 25,2017(W**************). In 20 days I held the beautiful Chinese Xiaomi Redmi Note 4 smartphone in hand. He was amazing. I have fallen in love with him. Later I have made some more small purchases in this shop. And he hasn't disappointed me. Packages have arrived to time accepted for delivery. I do some purchases in this shop now. There is a lot of things interesting and not expensive.

Date of experience: April 9, 2018
Lily L. Gearbest Rep
over a year old

Dear Ineras,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
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This was the first time I have ever ordered something online. Never thought I could buy a smartphone with such a good quality/price ratio. I bought a XIAOMI Note 4.

Was the product really good? Never heard about this brand here in Europe.
Would the delivery arrive safe and sound? Would it be quick?

The answer to all this questions were YES!

Will certanly use this site again to buy more products.

PS - The costumer service is also very helpfull.

Date of experience: February 19, 2018

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441