I placed a $100 order. I do this a few times a year. They sent it to a previous address, even though I put my new adddess in my order. It has now been 30 days. They finally got my package back. Now they want me to pay and extra $30 in shipping. When I told them I would not and wanted a refund, they told me I won't get my money back for another 30 days. The shipping mistake was on them. They did nothing to fix it and now I have to wait another month for my money. When I asked to speak to a manager to make a complaint. I was told they were busy and they would call me back. I never received I phone call. Forever 21 has lost a loyal costumer.

I ordered a ecard for my granddaughter for Valentine's Day and she kept never receiving it, although they resent it. Be aware that they say it can take 24-48 business hours for it to be sent! I think snail mail is faster. When it was clear they were having a problem, I asked to speak to a supervisor and they basically said no, everything was being done that could be done. It required me to have a full on menopausal meltdown for them to get a supervisor on the line. He gave me the code and PIN number and said she could use it online or in the store. Again it did not work. I called today and asked for a refund. They couldn't do it, I was told. Again had to summon the demons within to get a supervisor. She said the could not cancel it and issue a refund although I told her if she didn't I would go through my credit card. I went through my credit card. They didn't seem very surprised that this happened. Between that and all these terrible reviews, I think they are not just providing awful customer service but may be actively scamming people. Beware!

I ordered a couple of things online worth about $100, they arrived disheveled and in very poor quality. Needless to say I put them back in the package and shipped them back with a shipping cost of $25 out of my own pocket. I waited a week to get a response saying I will not be refunded as the items were worn, just to be clear these items were NEVER worn and with the original tags still attached. I have still yet to receive the items back and also lost the $25 I spent on shipping... oh and don't even bother trying to contact customer service. I've called multiple times and the customer service reps have all given me different answers and could give a s#!* when it comes to helping you out. I will never buy from this company again... it's a total SCAM!

Don't order from Forever 21 online. Id tattoo that on my forehead if I could.

I ordered items, they never arrived. $400 worth of clothes ( new wardrobe for my weight gain that included panties, bras, pants, shirts, one or two dresses so I have clothes for any occasion). I called them many many times for three months straight and they kept on refusing to give me back my money, I don't know why because it was mine in the first place.

I even got to the point where I didn't want back my money back and asked if it's possible for me to get store credit. Nothing. They never made an effort to call me or email me back on my issue in those three months, I always had to contact them first. I was informed four times that a supervisor would call me within the hour. Never got any of the four calls.

I've never begged back for money for this long and hard in my life. I pretty much started to feel like I'm being too desperate for my own money and it felt really awkward because it didn't make sense... clearly.

I've gotten emotional over it many times and eventually decided to let it go so I can forget about it. Not a day goes by without me remembering my hard earned money going lost like that. I'm writing this review 1 month after I gave up and I'm still so upset and pretty much depressed that no one at Forever 21 was willing to help.

Whenever I think about my situation with them, wherever I am and whatever I'm doing, I just get so upset still for some reason. Dealing with customer service in America is overall really hard but Forever 21 sets a whole new level of $#*! $#*!ery.

I am not a shopping online person but my husband getting lazy to take me to the mall so he told me to shop online LoL. I placed an order including some winter clothes and jewery. When i got the package, the package was in horrible condition. I open the package and realized that 3 items missing. I gave them a call and they told me to fill out affidavit form and sent to them. I filled it out and emailed them and they never reply back. I gave them another call and they told me to send in again. I sent in again and never heard from them. I gave them a third call and they said their investigation team need more time to investigate why those items went missing. I called them the 4th time and this time they said i stated the refund amount wrong on the form and tell me to send in a new form again with correct amount. I gave up and just dont contact them anymore. I just feel like they purposely give customer a hard time and dont want to refund money. Stay away when buying online stuff from them. Shopping in store is alright.

It's a really good website to buy stuff off of, but not all is what it seems. Somethings are smaller then others, and sizes vary too much which making it difficult to buy the right size. I would suggest going to a website that's usually has sizes you're more familiar with and have more of a guarantee. BUT sometimes you do gotta take chances because clothes here are fab asf, but remember your risk.

Placed order over 300.00 in EARLY January. Today is Feb. 17. Never got a tracking number, or email, or phone call, NORE ORDER. I called them today. Because I selected the "Ship to a different location from BILLING ADDRESS, THEY CANCELLED THE ORDER. Now they tell me on the phone that was why. Well why do they offer that option at Checkout if they do not honor it. They gave a runaround on the Phil he and I spoke to two ladies, neither of which spoke clear English so it was very difficult understanding them. I will not ever order my huge 300-500.00 order from them again.

It is NOT worth the measley discount!

They don't give you access to your account (they refrain from giving you your CC account number)

So you aren't allowed to immediately pay off your purchase till you receive your CC (credit card in the mail). After 10 days.
Pretty $#*!ing sneaky and lacking in integrity if you ask me.

They're relying on the more than likely possibility that you'll forget to pay off your card so they can charge you their CC fee.

CC have been made ILLEGAL to market to individuals under the age of 25. Why?! Because they are not yet capable of understanding the severe consequences of CC debt.

This shows me Forever 21 is lacking in integrity and looking to profit/exploit KIDS.

Please don't support this company (or others like it) with your money.

WoW returned a pkg with tracking to Forever 21, at my cost for defective items, and am still waiting for my refund! It shows it was received 21 days ago. They keep saying the warehouse hasn't scanned it in. How that is my fault? I don't know. They won't let me speak to a supervisor. They won't explain to me what they feel is a reasonable time to give the warehouse to "scan in" the package. I've called numerous times! I've had them hang up on me more than once and are unwilling to be reasonable. Must say they take the cake when it comes to the worst customer service ever!

Never buy items on sale since if those do not fit you can't return it. I bought a number of items from their site and some of those were on sale. But unfortunately one or two were oversized even though I ordered small. I wanted to return it but then I noticed in their return policy that items on final sale can not be returned. Usually, other online websites declare this on the particular item's website that it can not be returned. I called the customer service and they told me to take it to a forever21 store. And there is not a single forever 21 store in Calgary or anywhere near Calgary. How convenient! Never buying from them again.

Just the other day I was wanting to place an order online because there were things I wanted that I was unable to locate in their store.
After making my selection and going to check out that is when things for me got super frustrating. I had put in my address of where I wanted my items shipped, and received a message saying the address I put in may be incorrect and items may not get to me in a timely manner. The site had come back with an alternative address which was the EXACT same address I had entered in exact same format. Then when adding my payment information to place my order it said "processing Order" I swear it said it for 15 or 20 minutes before I cancelled and tried again. I tried again and went through the exact same headache the second time around.
A couple of days later I tried placing the order again at which this time the order had gone through and provided an order number. About 5 minutes later I received an e-mail from them saying that my order was cancelled with no reason as to why. I contacted them and they stated that it could have been an issue with my payment and my bank not authorizing the transaction. I called my bank who stated that a payment attempt for this order was never even attempted and no funds were requested. After speaking with my bank I read the reviews and at the time there were only 177 5 star reviews and a total of 2 negative reviews which goes to show me that ordering online from this place is probably not a good idea and I am not going to compromise my personal information including my credit card information. If I want anything I will have to purchase in store. However the only reason the order was placed online was because they did not have these items in stock in store.

Love the clothes. Horrible customer service. Not very accommodating. They didn't care about their website having issues and their phone disconnecting when you call it- telling you it's Sunday and they are closed on a monday. They told me that I was lying because no one else had reported issues with the Web and therefore they couldn't help me. I love to spend money. Lol obviously this is not the company to do it with. Beware they love to take your money without working for it. Not very accommodating when their own web/phone service malfucntion. Time to spend my money elsewhere.

The customer service is a TERRIBLE. They have minimal information to answer your questions with, and every time you call back the story is different. NOT pleased at all, and will not be using their site again.
I placed an order, only to find three hours later that it had been cancelled by them. The email claimed that I had been contacted and given five days to respond, but since I had not, they had gone ahead and cancelled the order