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Forever 21
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Clothing & Fashion/General Apparel
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Forever 21

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forever21.com
general, casual men, womenAge 13-18, 19-25, 26-45
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About the Business

Forever 21 is a prominent U.S.-based fast fashion retailer, founded in 1984 by Do Won Chang and Jin Sook Chang in Los Angeles. Originally a women's clothing store, it now offers a diverse range of apparel and accessories. The brand remains influential in the industry, adapting to changing market dynamics and focusing on online growth.

forever21.com
+1 888-494-3837
USA
Forever 21 is part of Simon Property Group and Authentic Brands Group
Founded in 1984
Clothing item from Forever 21Fashion apparel by Forever 21Merchandise from Forever 21 clothing lineForever 21 fashion product

Business Highlights

General

Parent Company: Simon Property Group and Authentic Brands Group
Year Founded: 1984
Target Gender: men, women

Shipping

Shipping Cost: $6.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: all returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached.
Return Cost: $5.99 fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: general, casual
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL), Women's (2XS, XS, S, M, L, XL, XXL, 0X, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 888-494-3837

Payment Options

Payment Methods: card payments, PayPal, financing, Venmo, Amazon Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

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How would you rate Forever 21?
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Reviews Summary

Forever 21 has a rating of 1.8 stars from 971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Forever 21 most frequently mention customer service, store credit and return policy. Forever 21 ranks 374th among General Apparel sites.

service
169
value
145
shipping
144
returns
126
quality
138
Lauran C.
California
5 reviews
7 helpful votes
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This site is one of the better designed clothing sites
June 2, 2011

This site is one of the better designed clothing sites. Love watching for new arrivals and sales.

Date of experience: June 2, 2011
Thin Z.
Myanmar
4 reviews
3 helpful votes
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Good Quality
August 4, 2016

Good Quality and prices are not too much expensive

Date of experience: August 3, 2016
Indie K.
Nevada
2 reviews
13 helpful votes
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Favorite fashion website
July 13, 2015

I love forever 21 and have always had a great experience with them online or in store.

Date of experience: July 12, 2015
Rosauro Q.
Philippines
20 reviews
3 helpful votes
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Great deals on services
July 21, 2015

Forever21 really makes us believe that there is forever!

Date of experience: July 20, 2015
Lory R.
Missouri
40 reviews
64 helpful votes
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Perfect place to shop with your teen
January 31, 2016

I love this place because my daughter will wear the clothes from here!

Date of experience: January 31, 2016
mad g.
Maryland
3 reviews
4 helpful votes
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Good
February 23, 2016

I like the clothes a little skimpy though but good store

Date of experience: February 23, 2016
Deisse p.
Florida
6 reviews
14 helpful votes
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LOVE :)
August 27, 2015

Love forever 21! Amazing jeans and shorts for us skinny girls ;)

Date of experience: August 27, 2015
Dawn K.
California
14 reviews
15 helpful votes
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Cheap
March 8, 2016

Teen kind of place. Very cheap products. Great prices and sales

Date of experience: March 8, 2016
W D.
China
2 reviews
2 helpful votes
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Cheap clothing, casual design but not very good quality
October 23, 2013

Cheap clothing, casual design but not very good quality.

Date of experience: October 23, 2013
Rakesh D.
Georgia
4 reviews
1 helpful vote
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Lovely tops
April 27, 2016

Nice trendy clothes. Suggest to make plus sizes as well.

Date of experience: April 27, 2016
Betty U.
California
4 reviews
9 helpful votes
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Good
July 13, 2016

I like shopping at Forever 21 other than the fact that it's so large

Date of experience: July 12, 2016
Mary S.
Indiana
4 reviews
9 helpful votes
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Horrible customer service
June 24, 2016

Their return policy is so bad, I won't even shop there.

Date of experience: June 24, 2016
Crystal W.
Virginia
5 reviews
8 helpful votes
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Great Store
October 27, 2015

This store has great Prices, my daughter shops here all the time... with me of course!

Date of experience: October 27, 2015
Renee D.
Washington
1 review
0 helpful votes
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Shopping
April 13, 2015

Me and my daughter love shopping forever 31 they have very good deals

Date of experience: April 13, 2015
Cosima H.
New York
10 reviews
0 helpful votes
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Good but
January 18, 2021

Very small sizes in clothes for women :/ they have nothing plus size which is awful!

Date of experience: June 13, 2016
AztecBeauty M.
California
5 reviews
11 helpful votes
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Me encanta esta tienda...
May 26, 2012

Me encanta esta tienda... tienen de todo y tienen precios muy rasonables

Date of experience: May 26, 2012
75 reviews are not recommended

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