Shannie J.

DO NOT ORDER ONLINE!

Return an order of 8 pair of jeans; which were all too small. I paid $20.00 to get a shipping from USPS. After three weeks and no refund, I contact Forever 21. They inform me the items has not been returned to the warehouse yet that I need to make a claim with USPS. Which is ridiculous as online is clearly saying the package was delivered. I went to post office and they provided me with the person name and exact time the package was received by the warehouse. I call Forever 21 back with this new information and they say the warehouse has not scan the package yet and advise me to call back in a week. I call back, still no items. After 3 months of dealing with several very rude customer service reps, I finally get a nice rep (Gerlie) and she email the warehouse and find the items were there. She kindly email me and said my refund will issue in original form of payment. I check my account and Forever refund $8.38. They said I only return 1 item. Why would I pay $20.00 to track an $8.38 pair of jeans?

Even worse, the customer service rep (Monica) today act as if its no big deal and she will email the warehouse. I ask for a supervisor and she said no one is available. I ask for contact information to the warehouse and she said its confidential.

Needless to say, I will NEVER EVER order or purchase anything from Forever 21 again.