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Candace D.

1
Level 1 Contributor

Contributor Level

Total Points
261

3 Reviews by Candace

  • Lens.com

10/21/21
Verified site experience
  • OptiContacts

4/28/21
Verified purchase

Was quoted a Thursday arrival and when I checked back today the arrival time changed to Monday. Very slow delivery speeds will not order from again in the future! Poor Customer service, Poor quality

Products used:
None am filing a complaint yo return as my lease is up and I will no longer be living here

Service
Value
Shipping
Returns
Quality
  • Forever21

12/20/18

Placed 3 orders within a week. The second order was missing two items and after paying for overnight shipping for the third, it has not arrived. When calling customer service, there was a 30 minute hold! In order to receive my 5-7 day refund, I have to print, complete and return and entire page affidavit! Before processing my refund for returning my overnight shipping charge, I also must wait for the package to arrive! Horrible company, Terrible customer service! Probably faster to dispute it with my bank then wait for service that will probably not even occur! Zero stars- never shopping here again

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4/25/24

Overall shopping experience was easy. Quick prescription verification and shipping.

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4/25/24

Spoke with an agent who expediting my rx script ensuring I got my contacts when I expected.