Well, I purchased a pair of shoes. First no one is on the floor to help you like most stores. Not only that they lied and said they didn't have the shoe and I found this $#*! myself then I went to go purchase the shoes the security tag was held on by the price tag she took the security tag off I purchased the shoes asked if I would have a problem returning them I use my credit card she said no I wouldn't have a problem I said will can you hold them instead she said she could only hold them to the end of the day I said OK well I'll just purchase them but if I don't want them I'm going to bring them back mind you I had the receipt they were and visibly not worn and the cashier who is active the desk when I purchased them heard the whole conversation but then when I went to return them He acted like he wasn't there I'm like you were a witness you saw what happened why can I exchange the shoes they hurt I don't like them what is the problem basically they suck they have the worst customer service where is training the store is always dirty it's always cluttered there's never anyone on the floor to help you you ask a question no one knows where anything is there the most laziest sales people ever

I have this app on my phone and wanted it on a bigger screen and I could not believe that I could get this on my Kindle

I ordered a gift card for my daughter's birthday. I was told she would receive it by email within 24-48 hours... it didn't happen. My daughter's birthday was on July 8th and there was no gift card. My daughter and I were disappointed. I called customer service which is advertised to be opened Monday through Saturday. There was a recording on Saturday stating they were closed on Sunday. Did Forever 21 get their days mixed up. When I made the purchase, Forever 21 charged my credit card immediately, but did not fulfill my order. I called Monday morning, stayed on hold what seemed like forever. Finally someone answered... again, they promised to send me a copy of the confirmation and stated my daughter would have the gift card within 24-48 hours. Again, they lied. I was told I was talking to a supervisor. I didn't believe it. 72 hours went by, and still my daughter had not received the gift card at hDr email. I called again after 72 hours, was put on the usual long hold and asked for a supervisor, again. Someone picked up the line, stating she was a supervisor. I asked her to cancel the order and refund my credit card. She asked me to hold on whill she connected me to a supervisor. I said, "You told me you were a supervisor." She didn't answer me. Next, I was connected to someone else who announced herself as a supervisor. I expressed how did appointed I was with Forever 21. I asked for a credit back to my credit card since my daughter has not received her birthday gift which was 5 days ago. She said Forever 21's policy did not refund and that all sales were final. I reminded her that nothing was received at my daughter's email address. She said that was Forever 21's policy and there would be no refund. I expressed how dismayed I was and Forever 21 just lost my family as customers. Money goes where it's invited, and only stays where it's treated well.

First and last time I bought anything from Forever21 was in August. I ordered several items online. Their sizing chart is a JOKE and it is impossible to gauge if anything will truly fit. Also, some of their tops are not represented or described as being crop tops but that is actually what they are. I got my order, no issues with shipping. I kept a few things but a couple things were too large and one top that I actually liked very much in the picture was a crop top. Just what the world wants to see is my jelly roll hanging out. Um no! There's no way in hell I would have ordered it IF the picture had accurately represented the top in the first place. So, as per their **horrible** return policy, I packed the clothing I didn't want back up and shipped it back, on MY dime, in the original bag it came in for a refund. A week or so later, I received an email from Forever21 saying that the items were "final sale" items and that I would either have to pay for them to be returned to me or they would be discarded. Thus began a month-long + nightmare of trying to either get the clothing or my money back from Forever21. NOWHERE on my invoice did it state these were "final sale" items. I tried emailing, calling, Facebook chats etc. etc. Etc. But, in the end, since I paid through PayPal, I filed a dispute with them and they refunded my money - which is a pretty good testament to how SHADY this company really is! FOREVER21 KEPT MY MONEY AND THE CLOTHES! They had NO intention of ever giving me either one back. Once they get YOUR MONEY, you will play hell EVER getting it back from them! I have NEVER been treated that way by a retailer before. They will never see one PENNY of my money again and I will tell EVERYONE I know! They DO NOT care about their customers AT ALL!

I placed an order a while back and I'm just now getting to write a review. So I placed my order and never received a notification email or a tracking email, nothing. But I knew they got it because my money was taken from my card that day. So I wait 2 weeks and never receive it so I call and the guy told me to allow this many days for shipping well I had already waited 2 weeks with 0 emails. So my order total was $29. I finally received the order a few days later but it had no receipt in it just the return sticker label well I didn't like the items so I go to the mall to return them, also had to return something to finish line anyway, the closest mall with forever 21 is and hour and a half drive for me so I went. They would not return it because it didn't have a receipt I said I never got one or an email they all just starred at me and said we cant sorry. I even had the return sticker they couldn't use that or look up my order. So I ship both items back, have to pay $9 at the post office to ship it back! And about 3 weeks later my checking account had a refund of $14 from forever 21. I am not sure where the $14 even came from but looking at all the other reviews I am lucky to have even gotten that as it looks like they have scammed a lot of people out of money. Idk how this store hasn't got in trouble for this yet seeing how many people they've done it to! My main point is don't shop here! Definitely don't online shop from this store! I wouldn't have even given a one star if it didn't make me put one to submit this review!
*Also the forever 21 I had trouble with at the mall was the one in Huntington West Virginia* but I am sure all the stores are the same with horrible customer service.

I usually dont have problems with shopping at forever 21. I mind my own business and I try to be nice because I know what it was like working in retail, but what I got, was so absurd. I dont have much emotions for it. I was shopping with my best friend, at the arbor lakes forever21 store. As me and my friend were going to go pay for our merchandise, Me and my friend ended up being on the wrong side of where the line actually started; we were pointed to where the line actually started and moved there. The cashier that told us we were on the wrong side said it with an attitude and snickered some words under her breathe, but we still heard it. I blew off her words and continued to be nice and appreciative for working in retails because I know retail is not for everyone. But the same cashier that pointed us to the correct start line, became my cashier. I kept to myself and only talked when I was going to pay. I smiled, and said thank youand left the store. Little did I know, my cashier left a little note on the back of my receipt. Now, if I was a true $#*! and saw my receipt before I left the store, I wouldve gone back and $#*!ed the $#*! out of her and told her to call her manager in. My receipt said; $#*!-a you.
I did not see my receipt until I got home and was putting my clothes away. I wasnt sure if I should be mad or confused as to why I was even given that nasty note that I didnt deserve it. I thought about going back to the store to go and confront that little Asian cashier that I had and give her a piece of my mind, but its not worth it. Little does that cashier know, I am friends with her supervisor. So jokes on her. :)

My complaint is your no return policy which i did not see till i received these items that i ordered for my niece for christmas, thinking she could exchange at a store if they did not fit. Now I am being told not only can she not exchange them she cannot even return them as i took advantage of a 10% online coupon.
Had a pop up or notice come up saying this was a total non returnable item when i went to pay i would not have done this order online and would have gone to a store.
I called and was told so sorry tough luck. Here is return policy- nowhere does it say using a promo code makes your entire order NON RETURNABLE.
RETURNS & EXCHANGES

The following Return Policy only applies to online purchases made through www.forever21.com. All store purchases may only be returned to Forever 21 Stores within the country of original purchase. Please contact your local store for Return Policy information.

FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.

Holiday Return Policy. Returns are accepted within 60 days from the shipped date between November 1st, 2012 and December 21st, 2012 when mailed to our Online Returns address.

Returns are accepted within 30 days from the shipped date when you bring your merchandise to any Forever 21, XXI Forever, Heritage1981, or Reference store located within the United States for an exchange or store credit only. At this time prepaid return labels are not available. Return shipping is non-refundable.