Missy M.

First and last time I bought anything from Forever21 was in August. I ordered several items online. Their sizing chart is a JOKE and it is impossible to gauge if anything will truly fit. Also, some of their tops are not represented or described as being crop tops but that is actually what they are. I got my order, no issues with shipping. I kept a few things but a couple things were too large and one top that I actually liked very much in the picture was a crop top. Just what the world wants to see is my jelly roll hanging out. Um no! There's no way in hell I would have ordered it IF the picture had accurately represented the top in the first place. So, as per their **horrible** return policy, I packed the clothing I didn't want back up and shipped it back, on MY dime, in the original bag it came in for a refund. A week or so later, I received an email from Forever21 saying that the items were "final sale" items and that I would either have to pay for them to be returned to me or they would be discarded. Thus began a month-long + nightmare of trying to either get the clothing or my money back from Forever21. NOWHERE on my invoice did it state these were "final sale" items. I tried emailing, calling, Facebook chats etc. etc. Etc. But, in the end, since I paid through PayPal, I filed a dispute with them and they refunded my money - which is a pretty good testament to how SHADY this company really is! FOREVER21 KEPT MY MONEY AND THE CLOTHES! They had NO intention of ever giving me either one back. Once they get YOUR MONEY, you will play hell EVER getting it back from them! I have NEVER been treated that way by a retailer before. They will never see one PENNY of my money again and I will tell EVERYONE I know! They DO NOT care about their customers AT ALL!