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Jan R.

Contributor Level

Total Points
81

1 Review by Jan

  • Forever21

7/13/17

I ordered a gift card for my daughter's birthday. I was told she would receive it by email within 24-48 hours... it didn't happen. My daughter's birthday was on July 8th and there was no gift card. My daughter and I were disappointed. I called customer service which is advertised to be opened Monday through Saturday. There was a recording on Saturday stating they were closed on Sunday. Did Forever 21 get their days mixed up. When I made the purchase, Forever 21 charged my credit card immediately, but did not fulfill my order. I called Monday morning, stayed on hold what seemed like forever. Finally someone answered... again, they promised to send me a copy of the confirmation and stated my daughter would have the gift card within 24-48 hours. Again, they lied. I was told I was talking to a supervisor. I didn't believe it. 72 hours went by, and still my daughter had not received the gift card at hDr email. I called again after 72 hours, was put on the usual long hold and asked for a supervisor, again. Someone picked up the line, stating she was a supervisor. I asked her to cancel the order and refund my credit card. She asked me to hold on whill she connected me to a supervisor. I said, "You told me you were a supervisor." She didn't answer me. Next, I was connected to someone else who announced herself as a supervisor. I expressed how did appointed I was with Forever 21. I asked for a credit back to my credit card since my daughter has not received her birthday gift which was 5 days ago. She said Forever 21's policy did not refund and that all sales were final. I reminded her that nothing was received at my daughter's email address. She said that was Forever 21's policy and there would be no refund. I expressed how dismayed I was and Forever 21 just lost my family as customers. Money goes where it's invited, and only stays where it's treated well.

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