Aimee p.

I like to do online shopping at macy website. Easy to return clothes if it doesnt fit me. They never give me any troubles. Fast shipping( usually take 2-3 days to receive)

Bought a pair of black ankle sneaker on their website last year( $79) and never have a chance to wear. This year i took it out and about to wear them and realize the strap of the shoe ripped :( omg, i should've check them carefully when i got them.

I am not a shopping online person but my husband getting lazy to take me to the mall so he told me to shop online LoL. I placed an order including some winter clothes and jewery. When i got the package, the package was in horrible condition. I open the package and realized that 3 items missing. I gave them a call and they told me to fill out affidavit form and sent to them. I filled it out and emailed them and they never reply back. I gave them another call and they told me to send in again. I sent in again and never heard from them. I gave them a third call and they said their investigation team need more time to investigate why those items went missing. I called them the 4th time and this time they said i stated the refund amount wrong on the form and tell me to send in a new form again with correct amount. I gave up and just dont contact them anymore. I just feel like they purposely give customer a hard time and dont want to refund money. Stay away when buying online stuff from them. Shopping in store is alright.