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Willie M.

Contributor Level

Total Points
81

1 Review by Willie

  • Forever21

1/30/17

Just the other day I was wanting to place an order online because there were things I wanted that I was unable to locate in their store.
After making my selection and going to check out that is when things for me got super frustrating. I had put in my address of where I wanted my items shipped, and received a message saying the address I put in may be incorrect and items may not get to me in a timely manner. The site had come back with an alternative address which was the EXACT same address I had entered in exact same format. Then when adding my payment information to place my order it said "processing Order" I swear it said it for 15 or 20 minutes before I cancelled and tried again. I tried again and went through the exact same headache the second time around.
A couple of days later I tried placing the order again at which this time the order had gone through and provided an order number. About 5 minutes later I received an e-mail from them saying that my order was cancelled with no reason as to why. I contacted them and they stated that it could have been an issue with my payment and my bank not authorizing the transaction. I called my bank who stated that a payment attempt for this order was never even attempted and no funds were requested. After speaking with my bank I read the reviews and at the time there were only 177 5 star reviews and a total of 2 negative reviews which goes to show me that ordering online from this place is probably not a good idea and I am not going to compromise my personal information including my credit card information. If I want anything I will have to purchase in store. However the only reason the order was placed online was because they did not have these items in stock in store.

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