Lorri F.

I ordered a ecard for my granddaughter for Valentine's Day and she kept never receiving it, although they resent it. Be aware that they say it can take 24-48 business hours for it to be sent! I think snail mail is faster. When it was clear they were having a problem, I asked to speak to a supervisor and they basically said no, everything was being done that could be done. It required me to have a full on menopausal meltdown for them to get a supervisor on the line. He gave me the code and PIN number and said she could use it online or in the store. Again it did not work. I called today and asked for a refund. They couldn't do it, I was told. Again had to summon the demons within to get a supervisor. She said the could not cancel it and issue a refund although I told her if she didn't I would go through my credit card. I went through my credit card. They didn't seem very surprised that this happened. Between that and all these terrible reviews, I think they are not just providing awful customer service but may be actively scamming people. Beware!