I used to buy everything from Forever 21 but the past few years this whole company and quality has gone down. I spend over $100.00 for items online (god forbid they have the things online and in stores where you can even find them) and nothing fits. I'm a small in certain things and an xl is a crop top for others. Everything is see through and makes the tops look disgusting. I honestly try to shop here and everytime I do I end up returning it, it's just not worth it for me to shop here anymore. I went to the mall yesterday to look for some cute shirts for vacation and they had a whole section dedicated to tacky 90s clothing. This was the last straw for me, they won't get any of my business any longer.

I bought several items for my niece and sister-in-law who's birthday's we are celebrating in 4 days. I paid extra for expedited shipping which is supposed to be 2-3 business days max. Mind you, I also ordered at 7 AM... day 2 the items haven't even shipped! How on earth are these items supposed to meet their 3 day max if they haven't even shipped on day 2? I called the customer service number and an automated system said they were closed on Sunday's and disconnected. IT'S THURSDAY! WTF? Needless to say, these items are NOT going to arrive on time and I did NOT get the Expedited shipping I paid extra for and you can't even contact customer service to see if their system isn't reflecting a shipment that we haven't been notified of. First and LAST time I ever shop with this company. Whenever these items actually arrive, I will have to send them back as these birthdays and the celebration we are attending will have already passed and we will have already bought something else at a local store. COMPLETE WASTE OF TIME!

Horrible experience in getting my refund. I had bought some stuff online but did not like the quality so had to return it but I never got my return refund back. I have been reaching inquiring abt it but their response is the same everytime, your return not scanned yet. It has been more than month. How can you move slow? I do lot of online shopping and by far forever21 is most disappointing retail store. Not a very good experience shopping here. First my order gets delivered to a wrong address and now I can't even get my refund in timely manner

I never received my order. After months of them sending claims and disputes to Fedex, I called in today and they said Fedex has denied that the package was stolen or not delivered. So they are unable to refund me my money. First off, they should have made a signature requirement considering I ordered a lot of clothes which cost a lot of money. Secondly, they had me wait 4 months just to tell me they can't help me. Fedex says they can't do anything about it either. DO NOT BUY FROM FOREVER21 THEY WILL JUST STEAL YOUR MONEY AND THE SERVICE IS COMPLETELY POOR.

Usually shopped at forever 21 every single weekend. Spending money every single time. Today went in with my three year old daughter who needed the restroom. The "manager" says," she can go next door. Store policy is restrooms are not for public nor customers." Well hell I'll be shopping next door to then. Pretty sad that the store can't cater to customers and make the place comfortable while we keep them employed. Notice how I started with the word shopped. Never going back to that place.

First, I've patronized their store for nearly two years now. I thought they had the cute couture style that I was looking for, its not worth the hassle from the employees or managers at the store or the hassle that you get when you order online though. Don't shop there they are nuts. So really don't shop there.

I bought jeans from F21 online site. I washed the jeans just once, and the jeans gone hard like rocks! I wasn't even able to wear it at all because it's the jeans scratches my legs when I put them on and it's not wearable. And yes, it shrinks after I washed it. I didn't use hot water, just room temperature water cuz I was concerned it would shrinks. And, unfortunately, it shrinks even with room temperature water. I will never buy jeans from F21 anymore.

I bought an item online. The item came and not only did it have a hole in the sleeve it also had a seam that was sewn so poorly it was wide open. I called their customer service and asked them if I could take it to the local store. I told them this would be easier because I have no time to wait at a post office. They said fine however informed me that I could NOT get any of my shipping $$ back that I paid. I told them that this was the only item I ordered and due to the fact that it was so very defective I was shocked. Basically they said, " that's our policy" and the could care less about the fact that I work 2 jobs and have no time to waste at the postoffice because I have no extra time. They couldn't care less that they were the ones who sent me defective merchandise. Do yourself a favor and DO NOT BUY from Forever 21. The don't care about their customer and the items they sell are obviously cheap for a reason, they are made like crap!

I made a purchase online once receiving my items it was a few I didn't like, made a return on 3/7/17 to the store was told I would get my refund in 3-5 days. On 3/13/17 I contacted customer service they made a store complaint and said the store manager or district manager would contact me in 3 days. Called again on 3/16/17 and said I should have my refund tomorrow. Called on 3/17/17 and let them know I haven't received my refund they said give it the rest the day. Called again today on 3/21/17 and said they still waiting for the district manager response. It's been 2 weeks and still no refund

I had a gift card, so i decided to try them. Shipped the order to my work address and it was returned (because the work name was not on the label). On their website there is no box to check for residential or business... so their fault. After 2 weeks of placing the order, they finally received it back and then EMAILED me to correct the address. Even previously calling and speaking to a supervisor explaining my frustration, they said they can do nothing until they receive their package back. Just called and now they want me to pay an additional $6 for shipping again. So for their fault and customer satisfaction they cannot pay $6 on a $60 order...? "The company cannot comply with that request" i was told. And while the rep was continuously talking over me, i was told i can return my order for store credit... SMH. PISS POOR COMPANY TO EVER DO BUSINESS WITH.

I purchased a shirt last year in october 2016 i believe it was and it was damaged. After sending them email after email they finally said i can send it back for a refund. I sent it back, emailed them and waited... i recieved email after email saying i would get my refund and to just wait a little longer. Well it's March 20,2017 and I have not recieved my refund, they continue to tell me to wait... wait for what? I don't understand why it takes 6 months to get a refund. They're Bulls hit, they have my money and the shirt back that I ordered.

I just want to say Forever 21 is soo great and I admire the employees, they have to go through soo much, and I really dislike the idea of people leaving a negative review and than the Employer contacts the store and gives a talk to To the store employees. People need to grow up and understand how retail works, if you're going shopping plan ahead and get ready to face a busy day. Don't plan last minute because that means a horrible day i ahead of you and then you behave like a lilttle kid. Hopefully Forever 21 takes my review and send it to MOA and all of the F21 so they know that some of us understand them. Thank you

Let me preface this by saying I pay all of my cards off, in full, every month. In January I had an odd $30 balance, due January 20 by 8pm. I was at the hospital with my daughter, and by the time I remembered, it was 7:50 pm. I didn't get connected to a representative until 8:02, I was promised it would be processed for the 20th if I paid their $9 processing fee. I then get a call from a collection agency on Feb 28 saying I owed another $35, in late fees! I called F21 and they removed the late fee, which they can only do once every so often.

Now it is March 14, and I am getting calls from the agency agsin. This time, I owed them $35 from the February cycle. What for? A late fee on the late fee they removed and neglected to inform me I incurred. They wont remove it, so this is the second bill in collections in the two months Ive had a card. Over $70 in late fees on a $30 bill. They will deceive you and ruin your credit. Stick to your other cards.

They have some good basics like simple dresses, tops, and pants but have recently gotten more expensive without a rise in quality. I can usually find good things on the website that don't cost that much, but it is a bit like playing Russian Roulette with the fit. I have shirts that are a small, a medium, and a few larges that all fit the same way on me, so if I go online I just guess if it'll fit based on how tit looks on the model. Sometimes that's a bit too risky with crop tops or rompers so i won't get them. Jeans are pretty standard (for me at least) I know I fit a 27 and if I want a looser fit a 28/29. I've never had an issue with shipping and I order a lot: most orders take 3-5 business days to get to me. So it's not awful and most women's clothing stores don't have standard sizes but if they want to charge $58 for a pair of ripped jeans they better fit.

I have had multiple issues ordering things online from Forever 21. For one, it takes FOREVER to get to you. They will tell you it will arrive on a certain day and then change it over and over again. This time I ordered it to one address but the delivery date kept being moved back to the point that I wouldn't be at that address any more, and they wouldn't let me change the address for it to be delivered to without charging me $20 to stop the shipping. I would then be charged for the reprocessing and handling, and the wait that takes FOREVER would begin again. The only reason I reorder is because I am a poor college kid and the clothes work for what I need them for. Otherwise I wouldn't give this place a second thought. Don't even bother calling them they are rude and it is a waste of time.