Anna N.

I bought an item online. The item came and not only did it have a hole in the sleeve it also had a seam that was sewn so poorly it was wide open. I called their customer service and asked them if I could take it to the local store. I told them this would be easier because I have no time to wait at a post office. They said fine however informed me that I could NOT get any of my shipping $$ back that I paid. I told them that this was the only item I ordered and due to the fact that it was so very defective I was shocked. Basically they said, " that's our policy" and the could care less about the fact that I work 2 jobs and have no time to waste at the postoffice because I have no extra time. They couldn't care less that they were the ones who sent me defective merchandise. Do yourself a favor and DO NOT BUY from Forever 21. The don't care about their customer and the items they sell are obviously cheap for a reason, they are made like crap!