I made a purchase online once receiving my items it was a few I didn't like, made a return on 3/7/17 to the store was told I would get my refund in 3-5 days. On 3/13/17 I contacted customer service they made a store complaint and said the store manager or district manager would contact me in 3 days. Called again on 3/16/17 and said I should have my refund tomorrow. Called on 3/17/17 and let them know I haven't received my refund they said give it the rest the day. Called again today on 3/21/17 and said they still waiting for the district manager response. It's been 2 weeks and still no refund
Dear Jamila J.
We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not right. We will then offer a solution as soon as possible.
Thank you.
Best Regards
Dresslily Customer Service