Runie R.

Don't order from Forever 21 online. Id tattoo that on my forehead if I could.

I ordered items, they never arrived. $400 worth of clothes ( new wardrobe for my weight gain that included panties, bras, pants, shirts, one or two dresses so I have clothes for any occasion). I called them many many times for three months straight and they kept on refusing to give me back my money, I don't know why because it was mine in the first place.

I even got to the point where I didn't want back my money back and asked if it's possible for me to get store credit. Nothing. They never made an effort to call me or email me back on my issue in those three months, I always had to contact them first. I was informed four times that a supervisor would call me within the hour. Never got any of the four calls.

I've never begged back for money for this long and hard in my life. I pretty much started to feel like I'm being too desperate for my own money and it felt really awkward because it didn't make sense... clearly.

I've gotten emotional over it many times and eventually decided to let it go so I can forget about it. Not a day goes by without me remembering my hard earned money going lost like that. I'm writing this review 1 month after I gave up and I'm still so upset and pretty much depressed that no one at Forever 21 was willing to help.

Whenever I think about my situation with them, wherever I am and whatever I'm doing, I just get so upset still for some reason. Dealing with customer service in America is overall really hard but Forever 21 sets a whole new level of $#*! $#*!ery.