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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Thanks for the speedy delivery, fashion nova. I received my package earlier today already and my items looked perfect. They were safely shipped and they looked exceptional in person.
The skin care products in this shop are not so bad as others would tell. They're actually pretty good, to be honest. My skin cleared of dark spots after just a month of using their stuff.
I bought bangles for my sisters as a gift on her birthday. She liked it a lot. Thanks, FN, you never disappoint.
I might need a new closet for the coming months. I have accumulated a lot of pieces from this shop already and yet the fall collection is as enticing as the summer ones. I can't help it, they're all too beautiful.
Every time I visit fashion nova, great collections await me. From top, bottoms, to shoes, they all look so promising and beautiful.
My fashionnova packages are perfecly wrapped and just as they should be. They were so lovely when I got them and the dresses I bought compliment my figure perfectly, I have nothing more to say. More people should try on fashionnova.
The thing about shopping at Fashion Noa is that you get to have many choices of clothing to choose from and not one dull piece in sight. The services are convenient and reliable as well.
I never worry about my purchases here at FASHIONNOVA, I always expect them to be of high quality and the packages I get never failed me. I love how comfy their fabrics are on my skin.
The deliveries are on time, always. Thir services are prompt and my packages are nicely wrapped. I love how the quality of products fashionnova produces never wanes through time. I have been a fan for months now. Keep it up guys.
I love that FN caters to the plus size population. As a plus size myself, I find it really difficult to shop clothes at boutiques, what more online. Thank God for FN, I get the liberty to style myself way better than before.
My purchases here are never too many for me to stop. I love the fact that I get quality items every time I buy here. Everything's budget friendly and beautiful.
This shop is such a blessing. For months I have been looking for an online shop that could give me fashionable items for my size. Finally, I've found my place.
The pieces here makes me feel so youthful. The colors are vibrant and cool. I just got my packages today and I can't wait to try them all on. Thank you very much, FASHION NOVA.
FN's slip-on dresses are too classy and adorable, They're all wonderfully made and lovelier in person. I love how everything seems to be so well made in this shop.
The glass sandals on this site are too cute not to notice. They're dreamy and very sturdy, too. I got mine 3 months ago and they're still okay 'til now, despite the frequency of use.
I have to say, I never had any problems ordering from Fashionnova. They've got fast services and the transactions are so convenient and friendly.
I have owned more than 20 purple tops already and I'm still scouting for more. It's my favorite color ever since. I know it sounds crazy but whenever I get to receive my packages from this shop, I feel extra happy.
I bought matching jackets for my boyfriend and I. They were cool and super cozy. My boyfriend loved it, I did, too.
I just had the most amazing week with fashion nova. I bought ten pieces for half their prices. I never went gaga over online purchases for so long. Thanks!
I wore the mermaid gown I bought here from last week and man, I had a good time last night. Everybody complimented me in that dress, they said it looked perfect on me. Thanks a lot, FN.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day