I placed an order on May 13,2021 during the 11am hour. I choose the overnight shipping for $14.99. Assuming I would get my items on May 14,2021. I received a FedEx message stating my order would arrive between 8:30am and 12:59pm on May 14,2021. 2 pm came and nothing yet. I checked FedEx again and it stated my item would arrive on May 15,2021. So I contacted FASHIONNOVA.com and asked them, since I paid for overnight shipping and your company couldn't send me my stuff overnight, is there a way I could get a refund. Overnight shipping was $14.99. I was told that they would not give me a refund as they have no control over FedEx. As of 8:37 pm I still have not received my items. When I check FedEx, it now says to expect my items on May 17,2021. This is a poor service to offer if you can't deliver when you say you can. I'm writing this review because I don't think this is a fair practice and businesses should not be able to get away with stuff like this. Something should be in place to refund the customer's money if the item doesn't make it overnight. I placed this order for a May 15th 2021 event, even though I paid for overnight shipping two days in advance, I will receive my item 2 days after my event. FASHIONNOVA should stop this fraud practice or people should start bringing lawsuits over the companies that do stuff like that. To anyone that reads this, FASHIONNOVA does offer overnight shipping because friends placed their orders after I did and they received their items this morning but mine seemed to have got lost in transit. I just think there should be a refund policy for something like that. No percentage off the next purchase because I don't know when I might receive my next item. I don't think I will order from this site again.

I am Fed Up with Fashion Nova! Every time I shop with Fashion Nova I spend $100 or more. My items come and it is always a problem. The first time I did not receive one of my items and received a gift card for Fashion Nova saying I could use that instead to purchase something else. If I wanted something else I would have purchased something else but I purchased what I wanted Fashion Nova did not provide it and instead of putting my money back on my card Fashion Nova gave me a bs gift card. I didn't trip it was a small issue so I was fine with that. I purchased from Fashion Nova again this time I purchased some leggings a size medium I am 5'3 140 pounds but the leggings ripped before I could get them up. I immediately sent pictures as well as receipts and asked for an exchange but Fashion Nova doesn't do exchanges. Then I purchased two jumpsuits a pink and blue that are basically see through made from the cheapest material possible instead of a strong cotton and they show everything you don't want people to see. So basically I waisted $70 with those two jumpsuits. Lastly I just purchased from Fashion Nova spending around $150 and decided I wanted to change my sizes on a couple of my items. I called customer service to ask and received an automated voice saying I am calling after hours when it is 1:11 on a Thursday. If these items come and I can not fit, they look raggedy or they tear I promise I will NO LONGER shop with Fashion Nova because for $40 per piece I want great customer service and I am not receiving that but I'm sure if I was a celebrity receiving free items just to promote I would not have these problems.

Sincerely,

A Fed Up Customer

WORST COMPANY I HAVE EVER DEALT WITH

My first experience was decent. Shipping took FOREVER but I can deal with it since I didn't pay for expedited shipping. My next order though, was/is a joke. I placed an order on Tuesday with 2 day shipping. Thursday comes around and I e-mail the company. They told me it can take up to a week to process the order and THEN they ship two day. So I spent over $100 for nothing since I needed this order for that weekend. I requested a cancellation since the order was not going to be delivered by when I needed it and they proceeded to inform me that they do not cancel orders and that I can return it when I receive the order, of course return shipping would be on my dime again... AND they won't refund the order, the will only give you a gift card. I was upset but what can you do?
I later received an e-mail that due to delays in the warehouse I had the option to wait or cancel by following a link. I did just that and chose the refund option... I got an e-mail today saying my shipment is out for delivery so I respond immediately informing them that this order should not have shipped since I had already cancelled it. They respond saying they can't cancel orders once they've been made? I replied with a screenshot of the email that I received giving me that option and am now waiting for a response from someone who for all intents and purposes is worthless as a vendor... DON'T WASTE YOUR TIME!

Also, in case my experience isn't enough, my sister ordered a 34C bralette and received 34A.
My cousin ordered 3 different XL dresses and received 3 different XS dresses.

Their clothes is cute but they need to get their business in order because as it stands it is a disaster.

I ordered one pair of jeans on July 3rd. I received an email saying that they were upgrading their website and that it would take 4 days to prepare my order. No big deal, I thought! On July 20th (way longer than 4 days)I check to see if my order is in transit. It still had not been processed! I try to call, the phone number does not connect you to a human, so I email them and receive a generic email saying that their system is STILL being worked on! I email about 5 more times between then and now, same generic email! WTF. I contacted the Better Business Bureau and they got in contact with them. Fashion Nova is claiming that my jeans were out of stock and that they refunded my card on July 10th! This is all Lies! For one: why wouldn't they send me an email informing me that the jeans were out of stock and two: the card I used to purchase the Jeans was cancelled on July 8th because I lost it so how can you refund a card that is not active?! YOU CANT! They are con artists! EVERYONE ON HERE SHOULD MAKE A COMPLAINT WITH BBB!

Zero stars in my opinion. I placed an order on Sept 30th for a wedding I had Oct 13th. It said 2 weeks for shipping. Wedding came and went, no dress. I got an email the week of the wedding saying that the dress was delivered. The dress was absolutely not delivered. I emailed customer service once and asked how long it will take. I was told usually it takes 30 days min. To ship to Canada. If I knew that at first, I wouldn't be in the mess. No dress is worth that. Well I waited 30 days and on the 31st day I emailed again to see where it was. I was told that there was an issue with shipping. Well then why tell email me saying it was delivered if it wasn't? Long story short, customer service didn't care at all. I was a first time purchaser and they obviously didn't care about keeping me happy. I asked for a return and was told that it is on it's way back to them and once they receive it they'll issue me a refund. It's December... 4 months later... still no dress and no refund. I had to email them back yet again because I checked the shipping and it says it was returned to them Oct 28th. They kept my money without refunding it back I guess hoping I wouldn't notice?! Such a scam. I've been in contact with multiple customer service reps and no one really seems to care much.

Also anyone else notice their reviews are fake? I tried to review my dress (got an email saying to review it despite never getting it). I did but I went to check to see if it was still there and it was removed. They only have 4 or 5 star reviews. So I posted another one and it was gone in a second. Something is very sketchy with this company

Don't buy here. Don't waste your money

I have orderd from fashion nova i think 2 times now and this is my 3rd my first time it was around July and it took 2 weeks to get here i spent around 85$ I wasnt to upset the second time was around august i spent maybe around 20$ it took about a week and i recieved a trackin number i was missing one thing so i emailed them and SURPRISNGLY someone by the name of emily emailed me back and gave me MORE then i orderd my jeans were 20$ but she gave me 25$ so i was like not bad the thing about fashion nova they wont tell you your iteam is out of stock until AFTER you order it the third time was the best i used 30% off and also used my gift card only having to pay 4$ for 2 pairs of jeans and a shirt so i recommend even though you have to pay shipping order a little at a time
1. Dont fall for 2 day shipping its a lie
2. Dont order if the total is over 50$ because then you will lose your money
3. It takes a while but order like 2-3 things at a time
4. This is my person experince so i dont know about anything else

PS. dont fall for the reviews on their page under the clothing sum is fake thats why they never have last names Hope this helps:)

If u have questions ill be happy to answer

Here's a warning to girls shopping at fashion Here's a warning to girls shopping at fashion nova.
DON'T DO IT. - I know it's advertised all over Instagram but there is no in between with them. You either get really good service or horrible.
First off their phone line doesn't work it's impossible to get ahold of someone.
Second they offer two day shipping which is a lie. I ordered stuff Sunday, and expected my stuff today ( I live an hour and 5 minutes away from their HQ). I could have gone and picked the items up myself.
Third -- THEY DON'T GIVE REFUNDS-- even if it was their fault they don't give refunds only store credit. I've asked around to friends online and some of them never got their package and fashion nova refused to give a refund and some took a whole month to get their money back.
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I ordered my stuff Sunday. They sent me an email saying they shipped Monday night at 10:53pm, when I check the so called tracking number it only says " shipping label created " which means they haven't shipped out anything. While checking the status of my order on their website it says shipped. I called USPS and the lady told me that the whole "wait 48 hours for the tracking to update " is not true. Fashion nova offers 2 day shipping for a flat rate of 6 dollars on priority mail. Which is faster than regular mail. So THEY LIED. She told me they haven't recieved my package BUT fashion nova has sent them a notification saying they will drop stuff tonight and if they do I will be receiving my stuff thursday. FASHION NOVA IS LAZY AND INCOMPETENT. If they had a better way of contacting their costumers I would think differently. Not to mention other girls have gotten the same saying USPS is still waiting on their item. It isn't fair to advertise two day shipping and not do it. This company is a failure. Also if you leave a review on their website lower than a 5 stars. They will delete it.