I made two large orders, one on the 19th and the 25th of October both of which together equal to over $300. Mind you, I made an order on the 18th and it got delivered to me fast and smooth with no issues! So anyways, I received an email confirmation that my orders was received and they would let me know when its been shipped out, WELL fast forward a couple days later, fashion nova decides to post about the warehouse delay (something they should of BEEN done ahead of time to give us customers a heads up) So im like okay, cool no problem, 7-10 days isn't bad... well it's Nov 5th and NOTHING. Sent them an email last week, asking them about my orders and got a generic email and 30% discount code... why in the world would i order more items when you guys haven't even sent me the orders that i've already placed and PAID for? On top of that, my sister and I ordered at the same time on October 19th and she received her dress in the mail last week! I just really started ordering from fashion nova and never had a problem, they were great with everything but this is sooooo unprofessional. You guys should of prepared better for this warehouse move and let your customers know AHEAD of time that you were going to do this! I canceled both of my orders today, (which i didnt want to do) and i'm waiting on a confirmation email, but seeing some of these reviews on here i doubt i'll even see my money! Which is perfectly fine because I've already talked to my bank about making a dispute if they try to keep my money! Really disappointed in this company, will never fool with them again, which sucks because I really liked their items.

Live in Australia, paid via Paypal. Tracked shipping has taken up to 4 weeks in the past even though they advertise 1-2 weeks, which is fine, but not this time. TWO MONTHS go past so I email customer service and I am very clear: either find the tracked parcel and get it to me, or refund my money. They come back confirming the packages (which they absolutely know for certain because it's a tracked parcel) and offer store credit, not even daring to acknowledge that I said "refund". I say no, I want a refund. They come back and say they'll need a affidavit. If you don't know what that is, it's the USA equivalent of an Australian Statutory Declaration which is a legal document and looks EXTREMELY INTIMIDATING to people who aren't familiar with it. Completely unnecessary step in this process that basically assumes all customers are liars even though tracked shipping has already confirmed. They also tell me that I should allow THIRTY DAYS for the "investigation". This would exceed my timeframe to escalate my Paypal dispute to a claim (which I am not willing to miss since Fashion Nova have made it abundantly clear they want to hold my money hostage after they failed to deliver a product). I told them the date I would be escalating the Paypal dispute to a claim. No acknowledgement of this, no effort to escalate, just another chirpy canned response saying thanks, please allow 30 days! :) Absolutely uninvolved. Would never shop again and actively warn other people against it. That refund should have been greenlit the same day they confirmed the tracked parcel was lost. It's up to Fashion Nova to insure themselves against lost parcels, NOT for me, the customer, to have my money held hostage while they drag their heels with unnecessary red tape and pathetically slow turnaround on complaints. UPDATE: Had to escalate my Paypal dispute to a claim, which was resolved in my favour and I've received my refund. Thoroughly convinced Fashion nova would have held on to my money or outright stolen it if they had the chance. I would NEVER recommend you make a purchase through this site but if you absolutely have to, PAY THROUGH PAYPAL to protect yourself because Paypal has a competent complaints escalation process and Fashion Nova doesn't!

I need all to know! My financial information was used without my authorization and amongst other purchases #Fashionnova was one of the merchants. Im beyond perplexed *******@fashionnova has no course of action for this kinda of thing. I called as soon as I was made aware of the purchase and asked them to cancel the order- THEY DID NOT. They sent me the shipment anyways 2 weeks later. Then I asked them to send a return label (why should I come out of pocket to return something I did not buy and tried to stop from being shipped 2 weeks prior)- THEY WOULDNT. The only way I got my refund was by filing a claim with my financial institution and putting a stop payment *******@fashionnova. I shipped the items back and well see if they reimburse me for the shipping. But based on my customer service experience I highly doubt they will help me. I am a firm believer in customer service! I will take my business to the most expensive place and leave the most cost effective places based on customer service! You can not put a price on how you are treated and I will say this LOUD!@fashionnova TREATED ME LIKE CRAP! Im not an online type of shopper but if I was - I WILL NEVER GIVE MY BUSINESS TO THEM. I hope this was a one off and they dont treat everyone like they did me... but I for sure want this to be known because they deserve to be exposed for there wrong doing and lack of empathy for consumers in general!@fashionnova learn some customer service. This aspect of business will surly round out your business. You have a product that is wanted, you have marketing that brings you business, now work on your customer service and this will secure your business.

I have ordered from Fashion Nova a few times in the past. The first time, it was honestly a great success. They have beautiful clothing and it is very nice quality. With my first order, I did not like what I got due to personal preference, but it did ship very quickly (I ordered it with 1-day shipping). I wanted to return some items because I did not like them and they make you pay for return shipping. I found this a bit ridiculous that overall I paid $18 for fast shipping + $8 just to return the item, but they did refund it. Only gave me half back on some of the items and sent the refund in form of gift card. That was annoying, but I used the money to place another order and that one came very quickly and I was IN LOVE. Absolutely adorable clothes and very comfortable shoes. Happy happy happy.

So, I am going to Chicago this weekend and decided to place another order. This time, I went big, I spent about $120 and with that was promised 2-day shipping. I received a confirmation email and the money was pulled from my bank account but I noticed that it has been four days and I still do not have a tracking number. I received an email a couple days after I ordered, explaining that the company was doing some renovations and therefore orders placed after June 13 are delayed.

I understand renovations and delays but here's my beef- if you're going to charge people money and motivate them to spend over $75 to get that 2-day shipping (which is really why I went over $75 in the first place), you should PROBABLY tell people if you're not going to be able to get those shipments out PRIOR to them paying for it and expecting one thing and then getting another. I emailed them (like everyone on here) and got a template response. Called (like everyone on here) and could not get into contact with a person. I am frustrated because now it is too late for me to order clothes from another company and have them be here in time. Terrible customer service and only adds to my irritation that they have this chipper template voice calling you "nova babe" and giving a SORRY30 coupon code in a sickly sweet voice when they're just screwing us over. Will be contacting FTC, the Bureau of Consumer Protection, and my bank first thing tomorrow after I get off WORK. (Capitalized to emphasize that I work hard for my money and don't appreciate it being stolen).

I ordered three items from Fashion Nova that were initially scheduled to arrive 04/01/2022. I received an email stating that it would arrive early; March 30th. After not arriving on that date, I received another email stating the items were undeliverable with NO CONCRETE EXPLANATION to why. I then submitted a customer request in regards to delivery issue and received an email stating the following:

Thank you for reaching out to Fashion Nova's Customer Care team!

Upon looking into your order, the tracking information for Order # shows that your package has been marked as "Returned to Sender" by the carrier. This means that your package is being shipped back to Fashion Nova.

This could have happened due to different reasons:

The address you provided was invalid or missing information, or the carrier was unable to deliver your package (due to the carrier being unable to access delivery location).

Regrettably we do not have the option to reship a returned to sender package. Once your return is fully processed by our Returns Team and you received the store credit for the items, you are more than welcome to place a new order at https://www.fashionnova.com/

Note: Please ensure that all of your account information is correct including your shipping address to prevent any issues with successful delivery of your orders moving forward.

We apologize for any inconvenience this may have caused and if you have any additional questions, you can visit our Help Center!

Kind Regards,

Fashion Nova Customer Care

I verified that my address was correct in the order and was home the entire day the package was expected to arrive. So now I'm without the merchandise and I'm receiving a STORE CREDIT from an online vendor that I will NEVER shop with again. This is unacceptable and I do not plan to shop with this company again.

I don't always write reviews, good or bad. Sometimes i feel its necessary and this is one of those times. So far we have ordered 3 times. I have to say, the 1st time we ordered and it went off without a hitch. Online ordering was super simple, and the item arrived a day earlier than i had expected. It was the wrong size (our fault) we did not ship it back so i cannot comment on the return process. Although now heading closer to my daughters event, we had to yet again place the order for a different size. This time I had to pay for extra shipping to expedite the item. The item never shipped and now it was after my extra cost shipping date. I emailed them and they quickly replied with a generic email that basically said "shipped", ad then the next day or 2 we had the item. We assumed it was a fluke thing and moved on and she was very happy with the item itself. Now this is when my review might go bad, kind of. Just last night I found out my daughter ordered here on her own back in March. She told me because her orders has not come yet. St off, oneof her items in her order was out of stock. They are not crediting back her credit card, and they told her store credit only. I can see a return being store credit, but if an item is out of stock and you realize this after the order is placed, hen a full refund should be given, but we will let that go. I had to email them today over 2 months later for when her order was placed and I got that generic email again that says "your item has been shipped". I am not looking for excuses and an explanation won't change the fact that someone "dropped the ball" in their company, but it might have an influence on whether or not we choose to order again. Not to mention they are holding money that is not theirs forcing us to order again.

Pro: so far the item(s)s we have received we are happy with as far as quality and fit

Con: 2 separate orders i have to chase them down to get them to ship even after we spend extra shipping cost for expedited shipping

Pro: when i do email I have gotten a prompt response and so far followed through with what their response stated

Con: store credit only even if it was out of your control with being the item was out of stock after it was accepted into the shopping cart

I wouldn't say not to order from here, just be sure to follow up with order and don't order if you need something last minute.