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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I have nothing but good things to say about fashion nova's delivery service. They're always on time. My package is undamaged, and I don't get any misnamed items.
FN items can be expensive at first glance, especially for those who haven't tried FN clothes before. This review is to recommend that you go for FN clothes because they have great quality and is always worth more than what they're priced for
Denim jeans were never this good than with fashion nova. I appreciate how much thought they put into their pieces. I'm glad I'm a buyer here.
The fall collection is looking lovelier as ever, I can't wait for the winter pieces. I'm a sucker for fur jackets and fur boots. Everybody loves a good pair of sturdy, fashionable boots.
I have never seen such wonderful silk polo's as fashion nova. Thanks a lot for a fast delivery. Great Job FN.
Everything here's just too coool not to have. I got my orders yesterday and every piece I tried on seems to be made just for me and only for me.
Fahion Nova statement caps are fascinating as much as they're very tempting to have. I got three of them already and I'm not stopping there.
I like how every time I receive my orders from fashion nova, they're all complete. They're all the right size, the right color, and there's no damage to them. I love how they do rechecks every time.
The mini skirts here at fashion nova are a combination of classic pieces to trendier ones. Perfect for women of all ages and preferences.
With Fashion Nova, I don't have to worry about receiving anything late. They're always on time with their deliveries and I rely on their timeliness every time. It s always inconvenient when a shop delivers late.
In September I made a purchase with Fashion Nova but never received my items. When I reached out to Fashion Nova about my undelivered items they redirected me to the carrier to take the responsibility off of them. I continued to reach out to Fashion Nova for further assistance with no success. It has been over a month with no response or courtesy acknowledgement regarding my claim. I had to reach back out to them to inquire what will happen and today they say my claim has been denied. My purchase was over $100, I've been a dedicated customer purchasing from Fashion Nova more than 25+ times. I've never experienced such lack of consideration or respect. Fashion Nova's customer service sucks and I will never purchase from them again. I forewarn others to do the same because once they receive your money, they could careless if you received your items or not.
Once they take your money you $#*!, they can send you what ever they want and you lose your money, just like that
Fashion nova is a shop for me, just for me. I get fashionable items that's hard to come by. I appreciate how friendly the staff are, too.
The pieces on Fashion Nova are not that expensive, and worth every penny you have on. The items never disappoint and the packages arrive on time, always.
I bought 6 pieces of tees for only $160 dollars. I still had money left to buy a dress on sale. Great deals, great prices, so glad I found this brand.
I love the Bohemian dresses here at fashion nova, they are perfect for any occasion, especially a beach get away.
The new velvet pants at fashion nova are so beautiful and they fit me perfectly. It matches with any top I pair them with, how great is that?
FashionNova's scoop neck bodysuit is to die for. It fit me like crazy and they show off my curves so well.
Fashion Nova's fuschia colorblock jacket is one of a kind. The texture is of high quality, the materials are wonderfully put together.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day