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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Halloween is just around the corner and I'm excited for it. I'm glad I purchased a costume early. Thanks Fashion Nova for a wonderful selection.
The delivery services here are commendable, very fast and my items are well-arranged. The fall collection is looking lovelier as ever.
With Fashionnova items, I could pair up tops and bottoms to come up with outfits that could last me a month, without repeating a combination. Everything here are fairly priced.
I enjoyed all night, thanks to the mermaid dress I purchased from Fashion Nova. I'm glad I purchased it after some thought, turns out to be a very good decision. They said I looked stunning in it.
I've been a dedicated customer of Fashion nova and been pretty satisfied with them until now. Never had to deal with such horrible customer service. I ordered over $100 worth of items for a trip I'm going on. Received the package two days ago and nothing in the package is what I ordered. I immediately notified customer service via email and they requested pictures of the items I received. I sent the pictures along with the packaging slip ( which was the correct items I ordered) and order number. They responded back to ship the wrong items back to them and once they receive them they will issue my refund. I emailed them back requesting the items I ordered to be sent to me and I'll take the wrong items back to a store so the it deliver of the right items could be expedited due to me leaving on my trip next week. You would think they would want to right the situation that they made wrong but no one will respond back to me. I will never order from them again and I will tell all of my friends and family to do the same. I've read a few other reviews about the same situation and the customers not receiving a refund or their items. I will not loose my hard earned money I'll take them to court before that happens.
Thanks fashion nova, O just got three of the pencil skirts I ordered. I tried them on already and they were lovely, a perfect fit.
Chic and edgy sling bags are my trsdemark purchases here at Fashionnova. I love how experimental they can get with their sling bag designs. They've got pieces that can't be seen on any other websites and blogs.
Sometimes I can't help but think that most items here at fashionnova are under priced. They're so good and are probably worth a couple more bucks.
I thought glass slippers only exists in fairy tales, but I was wrong. Fashion Nova really surprises me every now and then, I love how innovative they can become. Plus the quality is never compromised for its price.
I have never been a fam of collared blouses until I tried to purchase a piece from this shop. I got hooked then, the quality was good and the ruffles were cute and very chic.
I never imagined fashion nova slacks to be this comfortable and stylish. The cut fits my thigh in an oddly fashionable way. Everything here is worth the investment.
My gladiator sandals from fashionnova has been with me since October of last year and they are still as good as new despite a few scratches.
Fashionnova has one of the most comfortable pair of scrubs online. I love buying scrubs here since the quality is so good for a very affordable price. The delivery services are efficient as well.
I was looking for a good pair of black flats online since I cannot spare some time to visit the malls. Gladly, Fashion Nova's really a convenient place to shop. It has been with me since my first time last year.
The promptness of the delivery system here at FASHIONNOVA fascinates me every time. My orders get to me on time always. They're consistent considering the months I've constantly order from this shop.
I believe every woman should at least own a pair of combat boots. I got three of them already and my favorite pair are the ones from Fashionnova. They're the sturdiest and still looks decent despite the number of times I used it.
Nothing appeals to me more than the white Bohemian blouses here at Fashion Nova, very stylish and breezy. I love jow the cloth feels so soft against my skin, it adds to that cooling feeling you get with beach clothes.
I feel extra confident every time I wear fashionnova clothing. Everything here is surprisingly good. The quality is highly commendable and the services are reliable.
Thanks Fashionnnova for the wonderful apple green office blazers, they were super comfortable to wear and very sheek as well. They pair well with my tube top and black slacks.
Fashion NOVA's makeup has a lot of fun colors for me to try. I try to wear a different color every time I go out. It's also really nice to see that I can wear whatever color and see that I look great.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day