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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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The black glitter clutch bag I bought from FN is now my go-to accessory when I have formal events to attend. It holds enough of my necessary items yet small enough to be appropriate for these kinds of parties
In all the 5 months I've been shopping at fashionnova, they have never failed to deliver my package on time. In fact I don't recall feeling restless over my orders. I have never experienced even a day delay.
FN's customer services are different in that they reply to you quickly and they address your concerns properly and without sass. I always feel satisfied with their answers.
Fashion Nova's strapped heels really makes my feet stand out and really pretty to look at. I like looking at my feet whenever I wear these.
I adore fashion nova's silver layered necklace. It really adds bedazzle to my look and it looks so elegant and fancy. I feel like I'm a rich, noble lady.
I never have to worry when I do last minute shopping because I know fashionnova will always be there on time and I will get my package on the time promised.
My friends always get anxious with online stores, whenever I would order online from Fashion Nova, I always told them not to worry, and whenever everything comes out well, which it always does, I made them trust Fashion Nova for their online purchases.
Whenever I feel down, my shopaholic side takes over my body. But laziness takes over also. Fashion Nova gives me the serotonin I need to cheer up without lifting a finger.
No online store is like Fashion Nova. They not only have the cutest and sexiest outfits for men, women and curve bodies, they also have cool accessories like butt lifters and costumes whenever we need them! Honestly, I only trust Fashion Nova
I never had trouble looking for clothes to wear whenever aim at Fashion Nova because they always have what I want and what I need, with discounts! It's like they know whenever I need them.
Just fit the mood, not too shabby and not too plain looking, I couldn't anything online, but Fashion Nova has what I was looking for, it seems like they have perfect clothing for every occasion
Whenever a sudden social event arises and I wouldn't be prepared, Fashion Nova always had my back! I could easily pick the cutest outfit and have fast process in delivery. I love Fashion Nova
They have cheaper delivery than most online stores especially when they have a 70% off for delivery. Fashion Nova is the ideal online store when looking for cheaper delivery.
I received my package 3 days ago and one sweater dress is broken. There is a big hole on thve dress. I found it is broken so I sent them message at the 3rd day, someone repylied me they can't do anything about it because I have to contact them within 2 business days, I sent message again but no reply anymore. First time I sent message with the photo and my order number, customer's service replied me and asked what is my order number, she or he can't look at my message I just sent to see my order number? I gave them number again then she or he asked if this dress has been wore, washed or removed tag, I sent them a photo with tag on, said I I never wore or wash it and the tag is on and I just received it 2 days ago, then they replied to me:"Our records indicate your package was delivered on Wednesday, December 4,2019. Damaged / defective items must be reported within 2 business days of your package's delivery. If this report is not made within 2 business days, we cannot move forward with a claim." I sent them message at Dec 7 2019, that was the 3 rd day I received the package, so they can't do anything about it and just ignore my message I sent after that. I have been ordered here I noticed many items colors actually look different with their photos and descriptions.
I ordered from fashion nova 2 separate orders at the same time but only received one order & a pair of shoes from the second order I was missing 2 dresses I called them they told me to file a claim with UPS I did so come to find out the never sent the dresses but they where sold out but took my money anyway... and now don't want to give me a credit or refund. I will never order again. BEWARE
Whenever I couldn't find a gift for my nieces and nephews for their birthday or on their birthday, Fashion Nova is my go to spot! They always have the best clothes to gift to my relatives.
I was handling a Halloween party and I didnt notice the tear on my Halloween costume! So immediately ordered from Fashion Nova a sexy Halloween dress just in time for my party. They had a smooth process and the costume was better than my former.
Ever since I started buying products at Fashion Nova, people mostly guys would stare at me. I somewhat feel like a celebrity when in public. They would treat me like I'm a queen. I have never experienced this type of gesture towards me before. Now I feel loved and most of the time I feel appreciated.
I'm a regular customer of Fashion Nova, I got hooked when I first bought my shirt, my friends told me that it was so awesome. I never thought about it at first but the more I wear it the more they would offer me their sweet compliments. It boosts my self esteem which makes me confident to express myself freely. Thanks Fashion Nova.
When I first got the clothes I ordered from Fashion Nova, I was very surprised to see the quality of it. I never thought that their product is actually that good because when I first touched it, it felt average. But when I tried the clothes out, it was so shocking to see that not only the clothes fit and suit me, but it is also stretchable and good for most sizes
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day