business logo of Fashion Nova

Fashion NovaReviews 14,426

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey star
grey star
grey star
grey star
grey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
799
shipping
854
returns
785
quality
773
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Jay M.
Unfollow Jay M.
Share Review
Report Review

Black glitter clutch
December 9, 2019

The black glitter clutch bag I bought from FN is now my go-to accessory when I have formal events to attend. It holds enough of my necessary items yet small enough to be appropriate for these kinds of parties

Date of experience: December 9, 2019
Massachusetts
1 review
0 helpful votes
Follow Katherine B.
Unfollow Katherine B.
Share Review
Report Review

Not a day late
December 9, 2019

In all the 5 months I've been shopping at fashionnova, they have never failed to deliver my package on time. In fact I don't recall feeling restless over my orders. I have never experienced even a day delay.

Date of experience: December 9, 2019
North Carolina
1 review
0 helpful votes
Follow Kelsie L.
Unfollow Kelsie L.
Share Review
Report Review

Customer services
December 9, 2019

FN's customer services are different in that they reply to you quickly and they address your concerns properly and without sass. I always feel satisfied with their answers.

Date of experience: December 9, 2019
North Carolina
1 review
0 helpful votes
Follow Elsa H.
Unfollow Elsa H.
Share Review
Report Review

Strapped heels
December 9, 2019

Fashion Nova's strapped heels really makes my feet stand out and really pretty to look at. I like looking at my feet whenever I wear these.

Date of experience: December 9, 2019
California
1 review
0 helpful votes
Follow Jose M.
Unfollow Jose M.
Share Review
Report Review

Silver layered necklace
December 9, 2019

I adore fashion nova's silver layered necklace. It really adds bedazzle to my look and it looks so elegant and fancy. I feel like I'm a rich, noble lady.

Date of experience: December 9, 2019
California
1 review
0 helpful votes
Follow Tyree M.
Unfollow Tyree M.
Share Review
Report Review

Reliable shipping
December 9, 2019

I never have to worry when I do last minute shopping because I know fashionnova will always be there on time and I will get my package on the time promised.

Date of experience: December 9, 2019
Georgia
1 review
0 helpful votes
Follow Mercedes M.
Unfollow Mercedes M.
Share Review
Report Review

Trusted
December 9, 2019

My friends always get anxious with online stores, whenever I would order online from Fashion Nova, I always told them not to worry, and whenever everything comes out well, which it always does, I made them trust Fashion Nova for their online purchases.

Date of experience: December 9, 2019
Indiana
1 review
0 helpful votes
Follow Marcelo F.
Unfollow Marcelo F.
Share Review
Report Review

My new best friend
December 9, 2019

Whenever I feel down, my shopaholic side takes over my body. But laziness takes over also. Fashion Nova gives me the serotonin I need to cheer up without lifting a finger.

Date of experience: December 9, 2019
California
1 review
0 helpful votes
Follow Thalia C.
Unfollow Thalia C.
Share Review
Report Review

No other
December 9, 2019

No online store is like Fashion Nova. They not only have the cutest and sexiest outfits for men, women and curve bodies, they also have cool accessories like butt lifters and costumes whenever we need them! Honestly, I only trust Fashion Nova

Date of experience: December 9, 2019
Missouri
1 review
0 helpful votes
Follow Sarah S.
Unfollow Sarah S.
Share Review
Report Review

No troubles
December 9, 2019

I never had trouble looking for clothes to wear whenever aim at Fashion Nova because they always have what I want and what I need, with discounts! It's like they know whenever I need them.

Date of experience: December 9, 2019
Illinois
1 review
0 helpful votes
Follow Aaron H.
Unfollow Aaron H.
Share Review
Report Review

Fashion genie
December 9, 2019

Just fit the mood, not too shabby and not too plain looking, I couldn't anything online, but Fashion Nova has what I was looking for, it seems like they have perfect clothing for every occasion

Date of experience: December 9, 2019
Ohio
1 review
0 helpful votes
Follow Jenny H.
Unfollow Jenny H.
Share Review
Report Review

Whenever a sudden social event arises and I wouldn't be prepared, Fashion Nova always had my back! I could easily pick the cutest outfit and have fast process in delivery. I love Fashion Nova

Date of experience: December 9, 2019
Arkansas
1 review
0 helpful votes
Follow Victor H.
Unfollow Victor H.
Share Review
Report Review

Cheaper delivery
December 9, 2019

They have cheaper delivery than most online stores especially when they have a 70% off for delivery. Fashion Nova is the ideal online store when looking for cheaper delivery.

Date of experience: December 9, 2019
California
1 review
0 helpful votes
Follow Barbie L.
Unfollow Barbie L.
Share Review
Report Review

I received my package 3 days ago and one sweater dress is broken. There is a big hole on thve dress. I found it is broken so I sent them message at the 3rd day, someone repylied me they can't do anything about it because I have to contact them within 2 business days, I sent message again but no reply anymore. First time I sent message with the photo and my order number, customer's service replied me and asked what is my order number, she or he can't look at my message I just sent to see my order number? I gave them number again then she or he asked if this dress has been wore, washed or removed tag, I sent them a photo with tag on, said I I never wore or wash it and the tag is on and I just received it 2 days ago, then they replied to me:"Our records indicate your package was delivered on Wednesday, December 4,2019. Damaged / defective items must be reported within 2 business days of your package's delivery. If this report is not made within 2 business days, we cannot move forward with a claim." I sent them message at Dec 7 2019, that was the 3 rd day I received the package, so they can't do anything about it and just ignore my message I sent after that. I have been ordered here I noticed many items colors actually look different with their photos and descriptions.

Date of experience: December 8, 2019
Kentucky
1 review
0 helpful votes
Follow Ursula N.
Unfollow Ursula N.
Share Review
Report Review

RIP OFF
December 8, 2019

I ordered from fashion nova 2 separate orders at the same time but only received one order & a pair of shoes from the second order I was missing 2 dresses I called them they told me to file a claim with UPS I did so come to find out the never sent the dresses but they where sold out but took my money anyway... and now don't want to give me a credit or refund. I will never order again. BEWARE

Date of experience: December 8, 2019
Arizona
1 review
0 helpful votes
Follow Jolie J.
Unfollow Jolie J.
Share Review
Report Review

Whenever I couldn't find a gift for my nieces and nephews for their birthday or on their birthday, Fashion Nova is my go to spot! They always have the best clothes to gift to my relatives.

Date of experience: December 7, 2019
Georgia
1 review
0 helpful votes
Follow Andy M.
Unfollow Andy M.
Share Review
Report Review

I was handling a Halloween party and I didnt notice the tear on my Halloween costume! So immediately ordered from Fashion Nova a sexy Halloween dress just in time for my party. They had a smooth process and the costume was better than my former.

Date of experience: December 7, 2019
Maryland
1 review
0 helpful votes
Follow Cayden P.
Unfollow Cayden P.
Share Review
Report Review

Guys Magnet
December 7, 2019

Ever since I started buying products at Fashion Nova, people mostly guys would stare at me. I somewhat feel like a celebrity when in public. They would treat me like I'm a queen. I have never experienced this type of gesture towards me before. Now I feel loved and most of the time I feel appreciated.

Date of experience: December 7, 2019
New Jersey
1 review
0 helpful votes
Follow Josiah B.
Unfollow Josiah B.
Share Review
Report Review

Thanks Fashion Nova
December 7, 2019

I'm a regular customer of Fashion Nova, I got hooked when I first bought my shirt, my friends told me that it was so awesome. I never thought about it at first but the more I wear it the more they would offer me their sweet compliments. It boosts my self esteem which makes me confident to express myself freely. Thanks Fashion Nova.

Date of experience: December 7, 2019
Georgia
1 review
0 helpful votes
Follow Alan L.
Unfollow Alan L.
Share Review
Report Review

When I first got the clothes I ordered from Fashion Nova, I was very surprised to see the quality of it. I never thought that their product is actually that good because when I first touched it, it felt average. But when I tried the clothes out, it was so shocking to see that not only the clothes fit and suit me, but it is also stretchable and good for most sizes

Date of experience: December 7, 2019