On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
These summer hats are so nice. I'm hoarding more while they're cheaper this time of the year. Thank you
This shop has got a lot of fantastic finds, I always find myself so happy whenever I purchase stuff here. I just got my latest orders and they were beautiful.
Would just like to say that I am very happy with my recent orders. I was nervous about ordering online for the first time, but the order was delivered as promised. Unfortunately, I have to send a pair of jeans back since the size doesn't fit me. Gladly, the fast delivery exchange made up for it! Cool service, FN.
I'm amazed at how much changed here at fashionnova. It's so much better than before and the services are very promising.
I have to say, my items were lovely. I just got them today and the dresses looked fantastic. I couldn't ask for more. Thank you, Fashion Nova.
Hats off to the friendly staff fashionnova have. By far, the best online services I had and approve of. I can't wait to purchase again from this shop.
I was having trouble whether I'd be able to buy pink pajamas in an instant. Gladly, fashion nova is always on the rescue. I got my orders already. Thanks a lot.
If it were not for your ome day delivery, I wouldn'g have gone to the camping. Thank you for such accommodating services, fashionnova.
The items I got last weekend from FN were such darlings, I cam't believe they were that good. The services did not disappoint, hy far the best fashion shop ever.
Fashion Nova has this nice feature on their site where you can have a refined search. It's especially useful for when you're looking for something more specific like specific style, size, and price range.
I love the burgundy gown I ordered from fashion nova. Not only does the color enhance my skin, the style also makes me look curvier and thinner in the right places.
Fashionnova's shipping fee has this slight additional payment for when you want your order to arrive the next day. I highly recommend their overnight shipping if you're in a hurry or just impatient. They really deliver the next day, and it's money well spent.
In my seven months of being a novababe, I have had the best online shopping experience. I have enjoyed every outfit I bought and I have received services that show that they care for their customers. FashionNova is doing things right.
Fashion Nova is the only online shop so far that always replies to me quickly whenever I have concerns. Other shops have kept me waiting for ten days before, and this kind of treatment is really refreshing and makes transactions smoother.
I love wearing fashion nova's classy booties because it makes me look sophisticated and sexy. They're also very easy to move in and I don't worry about them breaking because of the material.
I can wear a really simple outfit but make my look suddenly very fancy and stylish once I out on my fashionnova multi hoop earrings. These earrings are pageant worthy, seriously.
FashionNova has great services. They deliver on time, and they know how to deal with their customers. I appreciate their level of professionalism and I plan to keep buying from them if they keep this up.
FashionNova's customer services has been very helpful whenever I have inquiries or concerns. I always end us satisfied and well assured after I approach them.
I love wedged heels, especially ones I bought from Fashion Nova. The fashion nova wedges I bought are less prone to wearing out, and over all they look way better than ones I bought from other shops.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day