business logo of Fashion Nova

Fashion NovaReviews 14,426

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey star
grey star
grey star
grey star
grey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
799
shipping
854
returns
785
quality
773
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Mateo H.
Unfollow Mateo H.
Share Review
Report Review

Thanks a lot
December 14, 2019

Thanks a lot for the fast delivery, you guys. My packages were so beautifully packed. I love the touch of the ribbons to it, very thoughtful.

Date of experience: December 14, 2019
New Jersey
1 review
0 helpful votes
Follow Aniyah B.
Unfollow Aniyah B.
Share Review
Report Review

Shop white dresses
December 14, 2019

This is the best place to shop white dresses. Believe me, I have had ten pieces of white dresses from this shop and each one is a darling of its own.

Date of experience: December 14, 2019
Illinois
1 review
0 helpful votes
Follow Vanessa R.
Unfollow Vanessa R.
Share Review
Report Review

I Ordered on November 29 and needed my gift by December 13th I understand its Christmas Season but I sent SEVERAL emails regarding the tracking on my order they NEVER responded to my email. The crazy part about it is, I was ordering from Central California and it took them 3 weeks for my order to get here how crazy is that. I wasn't ordering something from China it was from CALI itself. Clothes is wonderful and all but Customer Service is horrible. Ya'll so good on sending email daily on new clothes and discounts but cant even reply to a concerned customer. I wont ever be ordering clothes from Fashion Nova ever again.

Date of experience: December 13, 2019
New York
1 review
0 helpful votes
Follow Anon A.
Unfollow Anon A.
Share Review
Report Review

Delivery Issue
December 13, 2019

They never sent me my order because they were out of stock. They never contacted me to let me know, I had to reach out to them several times for them to inform me. They let me cancel which I did but refuse to refund my money. I wasn't trying to return an order that I already received. I was canceling because they ran out of stock and they have the nerve not to refund me? A TOTAL SCAM. SAD!

Date of experience: December 13, 2019
New Jersey
1 review
0 helpful votes
Follow Desirae M.
Unfollow Desirae M.
Share Review
Report Review

More this weekend
December 13, 2019

The new collection of dresses at fashionnova website is so good. I already added two pieces to bag and I'm still looking out for more. I hope for more this weekend.

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
Follow Marshall K.
Unfollow Marshall K.
Share Review
Report Review

Sky high heels
December 13, 2019

I never had heels as wonderful as FN sky high heels and I'm loving them more and more each day. I wore them to the office today, by the way. So chic.

Date of experience: December 13, 2019
Texas
1 review
0 helpful votes
Follow Dakota M.
Unfollow Dakota M.
Share Review
Report Review

Jumpsuits
December 13, 2019

Just ordered 2 pairs of jumpsuits a week ago and I love them! The delivery and dispatch was super fast and the items are properly packed. I am amazed at how great the deals are here at fashion nova.

Date of experience: December 13, 2019
North Carolina
1 review
0 helpful votes
Follow aden M.
Unfollow aden M.
Share Review
Report Review

Chic lingerie
December 13, 2019

Even with lingerie, I don't want my stuff to be boring. Fashion Nova's been my provider since March of last year and my recent purchases were just as lovely as before.

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
Follow Paisley W.
Unfollow Paisley W.
Share Review
Report Review

High quality items
December 13, 2019

Such high quality items for a reasonable price. The bohemian blouses I got were so smooth and breezy. They were wonderful.

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
Follow Caiden K.
Unfollow Caiden K.
Share Review
Report Review

Pink shoes
December 13, 2019

Thank you for the fast replies online, I got my pink shoes already. You guys always deliver on time, I appreciate that a lot.

Date of experience: December 13, 2019
Georgia
1 review
0 helpful votes
Follow Lisa C.
Unfollow Lisa C.
Share Review
Report Review

Sunday dresses
December 13, 2019

I got my sunday dresses earlier today already, thanks a lot fashion nova! The staff were so professional and friendly tending to my queries online as well.

Date of experience: December 13, 2019
Arkansas
1 review
0 helpful votes
Follow Romeo C.
Unfollow Romeo C.
Share Review
Report Review

Colorful scarves
December 12, 2019

I have never seen such colorful scarves my entire life and I'm loving every pieve I got from you, fashionnova. I got almost 10 here in my closet. The delivery was very reliable, too.

Date of experience: December 12, 2019
California
2 reviews
0 helpful votes
Follow Danelle H.
Unfollow Danelle H.
Share Review
Report Review

THEFT
December 12, 2019

I wish I could give this company 0 stars. I placed an order Nov 28th and received my tracking number Dec 1st for my package. On Dec 12th I received an email from Fashion Nova that my package had been returned to my residence. I'm thinking that's funny because the tracking number they provided me with still shows the order in the Fashion Nova facility. So I call On Trac to verify this information. On Trac never received the package. Fashion Nova has refused to refund me my money for a product they never sent me. How is a company like this still in business?!

Date of experience: December 12, 2019
Maryland
1 review
0 helpful votes
Follow Kiersten P.
Unfollow Kiersten P.
Share Review
Report Review

Crop tops
December 12, 2019

Hey, I just received my crop tops today and they look so beautiful. They match with my pleated skirts just right. I'm eyeing the jumpsuit collection for next week.

Date of experience: December 12, 2019
Maryland
1 review
0 helpful votes
Follow Taniya F.
Unfollow Taniya F.
Share Review
Report Review

Denim jackets
December 12, 2019

I never get tired of Fashionnova'e denim jackets, they're one of the best online. The material is genuinely good and the designs are quite unique. Not to mention, the transactions are easy to process as well.

Date of experience: December 12, 2019
Indiana
1 review
0 helpful votes
Follow Keyla H.
Unfollow Keyla H.
Share Review
Report Review

Blue tattered jeans
December 12, 2019

Blue tattered jeans never looked this good. I love how the pairs I got from fashionnova were so perfect.

Date of experience: December 12, 2019
Pennsylvania
1 review
0 helpful votes
Follow Chana B.
Unfollow Chana B.
Share Review
Report Review

White sneakers
December 12, 2019

My white sneakers from fashionnova look extra charming with the new floral dresses I bought last weekend. The delivery service was fast as well.

Date of experience: December 12, 2019
North Carolina
1 review
0 helpful votes
Follow Jamarion D.
Unfollow Jamarion D.
Share Review
Report Review

Constellation jewelries
December 12, 2019

I just have to say, the constellation jewelries that I purchased here at fashionnova eere extra special. They were tailored to my liking, how great is that?

Date of experience: December 12, 2019
Arizona
1 review
0 helpful votes
Follow Kelton I.
Unfollow Kelton I.
Share Review
Report Review

Black tight dress
December 12, 2019

Buying FN's black tight dress has been the best decision I made this week. That really complimented my figure so well, I felt extra confident during the company get-together. That night was nice.

Date of experience: December 12, 2019
Alabama
1 review
0 helpful votes
Follow Atticus G.
Unfollow Atticus G.
Share Review
Report Review

Offshoulders
December 12, 2019

I just got my orders today and this off shoulders are everything I could ever hope for. The material was so soft and the fit was perfect. Thank you, FN.

Date of experience: December 12, 2019