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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Thanks a lot for the fast delivery, you guys. My packages were so beautifully packed. I love the touch of the ribbons to it, very thoughtful.
This is the best place to shop white dresses. Believe me, I have had ten pieces of white dresses from this shop and each one is a darling of its own.
I Ordered on November 29 and needed my gift by December 13th I understand its Christmas Season but I sent SEVERAL emails regarding the tracking on my order they NEVER responded to my email. The crazy part about it is, I was ordering from Central California and it took them 3 weeks for my order to get here how crazy is that. I wasn't ordering something from China it was from CALI itself. Clothes is wonderful and all but Customer Service is horrible. Ya'll so good on sending email daily on new clothes and discounts but cant even reply to a concerned customer. I wont ever be ordering clothes from Fashion Nova ever again.
They never sent me my order because they were out of stock. They never contacted me to let me know, I had to reach out to them several times for them to inform me. They let me cancel which I did but refuse to refund my money. I wasn't trying to return an order that I already received. I was canceling because they ran out of stock and they have the nerve not to refund me? A TOTAL SCAM. SAD!
The new collection of dresses at fashionnova website is so good. I already added two pieces to bag and I'm still looking out for more. I hope for more this weekend.
I never had heels as wonderful as FN sky high heels and I'm loving them more and more each day. I wore them to the office today, by the way. So chic.
Just ordered 2 pairs of jumpsuits a week ago and I love them! The delivery and dispatch was super fast and the items are properly packed. I am amazed at how great the deals are here at fashion nova.
Even with lingerie, I don't want my stuff to be boring. Fashion Nova's been my provider since March of last year and my recent purchases were just as lovely as before.
Such high quality items for a reasonable price. The bohemian blouses I got were so smooth and breezy. They were wonderful.
Thank you for the fast replies online, I got my pink shoes already. You guys always deliver on time, I appreciate that a lot.
I got my sunday dresses earlier today already, thanks a lot fashion nova! The staff were so professional and friendly tending to my queries online as well.
I have never seen such colorful scarves my entire life and I'm loving every pieve I got from you, fashionnova. I got almost 10 here in my closet. The delivery was very reliable, too.
I wish I could give this company 0 stars. I placed an order Nov 28th and received my tracking number Dec 1st for my package. On Dec 12th I received an email from Fashion Nova that my package had been returned to my residence. I'm thinking that's funny because the tracking number they provided me with still shows the order in the Fashion Nova facility. So I call On Trac to verify this information. On Trac never received the package. Fashion Nova has refused to refund me my money for a product they never sent me. How is a company like this still in business?!
Hey, I just received my crop tops today and they look so beautiful. They match with my pleated skirts just right. I'm eyeing the jumpsuit collection for next week.
I never get tired of Fashionnova'e denim jackets, they're one of the best online. The material is genuinely good and the designs are quite unique. Not to mention, the transactions are easy to process as well.
Blue tattered jeans never looked this good. I love how the pairs I got from fashionnova were so perfect.
My white sneakers from fashionnova look extra charming with the new floral dresses I bought last weekend. The delivery service was fast as well.
I just have to say, the constellation jewelries that I purchased here at fashionnova eere extra special. They were tailored to my liking, how great is that?
Buying FN's black tight dress has been the best decision I made this week. That really complimented my figure so well, I felt extra confident during the company get-together. That night was nice.
I just got my orders today and this off shoulders are everything I could ever hope for. The material was so soft and the fit was perfect. Thank you, FN.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day