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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Hi! I got the package already and the clothes are magnificent. They are everything i hoped for. The jeans fit well with my figure, the sizing charts are super accurate.
The delivery system here at fashionnova is so effective and reliable, I never get any delivery delayed. I especially love how fast the replies are online.
I am surprised at how affordable the apparels are here. They're so nice and the materials are so smooth and comfortable to wear.
Whenever I have an event to attend to, I always buy my dresses here. I just can't contain my happiness for discovering this shop. Their items are just so good.
I so love the minimalistic designs on my shirt purchases last saturday. Thank you so much for the convenient delivery, you guys. I will definitely be back, Fashion Nova.
I am a very thrift person and I'm so glad I found fashion nova. The prices are so reasonable here, my resent purchases were just within my budget range.
FASHIONNOVA oversized shirts are the best thing online. I love the minimalist style to it, my new purchases have leather jackets with it, too. They're super cool.
Black jackets are best bought here at fashion nova. I love almost everything here, this shop understands my style so much.
Fashionnova floral blouses are the best ones I have in my closet. I just had my 5th orders delivered, the services here are so convenient.
My favorite velvet skirt sets are now complete in my warddrobe. Today's purchase sealed the deal. I'm so excited to have them delivered already!
I don't know how you do it, but this shop always get my right size. It feels like my items are made exceptionally for me when I know they aren't. That's what makes it cool.
The quality of dresses here at fashionnova never disappoints. My cherry and striped maxi dresses were fantastic on me.
Consistent services for a year now, this shop has been a great investment. I am awaiting my recent purchases, I know they'll be equally lovely as the previous ones.
The size guide here at fashion nova is so accurate. I love how my jeans fit me perfectly, literally. The minute details to the items give it a unique touch, too.
If you're looking for products to get your skin as smooth as a baby, fashion nova's got the variety for you. Thanks for my package, by the way!
Their delivery sucks! For all the money they are raking in, you would think their shipping would be premium. They changed my delivery date like 3 times... Over two weeks of waiting for my clothes.
Replenished my fake lash stash with FN's mink lashes. Wouldn't trade this for any other. It's budget friendly as well.
I feel like a child again after receiving my ordered laura claw clip set from fashionnova. The quality is so nice, doesn't look cheap, and the item was very nostalgic to me.
The bra top here at fashionnova makes me feel like I'm dressed up even without a matching top. It gives me a ballerina feel to it, it's so comfortable to wear.
My fuego booties from FASHION NOVA just arrived yesterday and I got to wore them today on our company trip. My co-workers love it.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day