business logo of Fashion Nova

Fashion NovaReviews 14,431

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey star
grey star
grey star
grey star
grey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Margaret L.
Unfollow Margaret L.
Share Review
Report Review

Delivery was speedy!
November 15, 2017

I'm new with fashionnova and I'm here to stay! Great experience A good choice, quick delivery. No problems.

Date of experience: November 15, 2017
Alabama
1 review
0 helpful votes
Follow Georgia M.
Unfollow Georgia M.
Share Review
Report Review

Everything involved with purchases was excellent, products, packaging and overall shopping experience

Date of experience: November 15, 2017
California
1 review
0 helpful votes
Follow Neisymichelle M.
Unfollow Neisymichelle M.
Share Review
Report Review

Slow
November 15, 2017

Have tried to order from them 3 times each time they took my money and order was not in stock it took me to reach out after several weeks after i paid 2 day shipping to be told its unavailable

Date of experience: November 15, 2017
California
1 review
0 helpful votes
Follow Stella S.
Unfollow Stella S.
Share Review
Report Review

Highly recommend
November 14, 2017

I bought some occasional dress and after that I bought a wedding dress from here. Experience which is really cool. And their service is very friendly and quick response I highly recommend to you Fashion Nova.com.

Date of experience: November 14, 2017
Texas
1 review
0 helpful votes
Follow Rhonda B.
Unfollow Rhonda B.
Share Review
Report Review

Great Quality :)
November 14, 2017

Just received a parcel from fashionnova. I bought a loose dress, a cardigan and a scarf. All of these are great quality and SO soft!

Date of experience: November 14, 2017
New York
1 review
0 helpful votes
Follow Lynette M.
Unfollow Lynette M.
Share Review
Report Review

I bought a floral shirt on Fashion Nova.com. I was looking for that kind of shirt for a long time and I finally found it on the site! It is perfect and exactly what I wanted. The shirt will be the perfect addition to my winter wardrobe and will certainly be an eye-catcher! :) The sizing was perfect. It fits just right and was true to size! The fabric that was used is very soft and feels luxurious! It has a nice and unique cut and was made of a high quality considering the awesome price! Fashion Nova has awesome customer service!

Date of experience: November 14, 2017
Georgia
1 review
0 helpful votes
Follow Hazel R.
Unfollow Hazel R.
Share Review
Report Review

I recently bought a RYDER BRACELET from Fashion Nova and was extremely excited to get it. The shipping was great and fast 2-3 days. The bracelet looked beautiful and could be combined with nearly any outfit. We would definitely order from them again.

Date of experience: November 14, 2017
Texas
1 review
0 helpful votes
Follow Bessie C.
Unfollow Bessie C.
Share Review
Report Review

Great service
November 14, 2017

I love the service with the buyers they have. The clothes are quality and have low price. I Love Fashionnova

Date of experience: November 14, 2017
Ohio
1 review
0 helpful votes
Follow Kristi A.
Unfollow Kristi A.
Share Review
Report Review

I'm honestly astonished with the product offering from this company. My friend told me that he did an advertising spot for fashionnova.com locally and told me I had to check out them out. I have now bought from them twice for workout gear, and I am shocked that I am able to get $100 workout stuff for $20-$30 bucks. It's a must find - just trying to spread the love to any other workout enthusiasts

Date of experience: November 14, 2017
Tennessee
1 review
0 helpful votes
Follow Sophia P.
Unfollow Sophia P.
Share Review
Report Review

Wow in an instant
November 14, 2017

As they said. Fashion Nova have kinds of beautiful dress bringing your level of fashion to the next. I like your service FN! Specially the 2days of shipping!

Date of experience: November 14, 2017
New York
1 review
0 helpful votes
Follow Dana R.
Unfollow Dana R.
Share Review
Report Review

I cant say no to free! Shipping in fashion nova is just like walking inside a fashion boutique but with fashion nova, you can also go cashless when shopping. They ship items in 2 business days and sometimes it depends on your location. There are a lot of factors and they are well considered by fashion nova.

Date of experience: November 14, 2017
Tennessee
1 review
0 helpful votes
Follow Beth R.
Unfollow Beth R.
Share Review
Report Review

I never did expect that my shoes will last long so I have come to a decision to order more of it because the quality is indeed tested. Its not just that but they were also good looking or cute, perhaps and since Im a girl who loves cute stuff, I think I will do more similar orders next time.

Date of experience: November 14, 2017
New Jersey
1 review
0 helpful votes
Follow Laura B.
Unfollow Laura B.
Share Review
Report Review

Quality control is the least I can care of and fashion nova has taken care of it for me. Just wanna share my shipping exp. The item arrived in a nice parcel that looks decent for a shipment and for security purposes, it was well-wrapped and packed. I was pretty amazed when I got it and I thought well, they have earned my trust, they deserve it and they really do.

Date of experience: November 14, 2017
Pennsylvania
1 review
0 helpful votes
Follow Theresa J.
Unfollow Theresa J.
Share Review
Report Review

They were fast! Like you know lightning. The revert was really important for me since it is the problem I have encountered only once and so far, its not happening again. I got a defective dress which is pretty common to have for online stores and Im only lucky that the online store was fashion nova. They assisted me throughout the whole process and voila! Problem solved instantly.

Date of experience: November 14, 2017
California
1 review
0 helpful votes
Follow Ella S.
Unfollow Ella S.
Share Review
Report Review

And its totally worth it. I can maximize the items I can grab because the time is literally in my hands and there is no pressure when it comes to buying them early and thats what I really love about shopping online and on fashion nova. Thanks for making my shopping life even better!

Date of experience: November 14, 2017
Wisconsin
1 review
0 helpful votes
Follow Muriel M.
Unfollow Muriel M.
Share Review
Report Review

With fashion nova, your funds are always secured and they wont even rob us out unlike the other scam sites out there that I totally hate. Shopping here is safe, easy, and they can also get in touch with when problems imposed or persisted.

Date of experience: November 14, 2017
California
1 review
0 helpful votes
Follow Velma B.
Unfollow Velma B.
Share Review
Report Review

Not bad at all
November 14, 2017

I was rather confused before putting my first orders because of my first impressions of this site but it turns out that Im wrong. Fashion nova is definitely worth trying it. Recommended, see for yourself.

Date of experience: November 14, 2017
Georgia
1 review
0 helpful votes
Follow Erin V.
Unfollow Erin V.
Share Review
Report Review

Good Job!
November 14, 2017

I have nothing more to say. 2-day ship is surprisingly real in Fashion Nova. Unlike other shops, their services are better. Their dresses are also "apple of my eyes" now. Good Job and Thanks Fashion Nova!

Date of experience: November 14, 2017
Texas
1 review
3 helpful votes
Follow Meili R.
Unfollow Meili R.
Share Review
Report Review

WORST CUSTOMER SERVICE
November 14, 2017

Their Free 2 Day shipping if you spend over $75 is misleading. I placed my order on 11/07, and on 11/12 received an email it was being shipped. I checked my tracking number and it says it will be here 11/16. Tried contacting their customer care, and cant get anyone on the phone. I emailed them about my unpleasant experience and all they said was we send our apologies how about they just send me my package? Absolutely ridiculous!

Date of experience: November 14, 2017
Minnesota
1 review
1 helpful vote
Follow Billy j.
Unfollow Billy j.
Share Review
Report Review

The cloths online are adorable, so I ordered size 3 jeans. In the mail I received XXXL (3X) jean shorts. Mistakes happen so I called customer service. I waited 20 minutes to just speak to someone. Turns out I have to ship and return the item back, even though it was their mistake, and then they would ship me my jeans. Again, i agreed and waited on the line another 10 minutes and turns out the jeans were sold out even though I ordered them in advance. I denied the store credit and got my money back. Customer service really sucks, and so does there policy when they make a mistake and then make the customer fix it for them. I really wish I received my jeans since I was looking forward to them, and hope they fix this issue in the future

Date of experience: November 14, 2017