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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Fashionnova is a great and easy site to use. When I came across it, I was a little skeptical but in about 3 days I got everything I've ordered and a cute little package.
I have a very good experience with fashionnova.com. It very nice website all the clothes are very nice but which I ordered are very beautiful. Thank u.
When I had a problem with my order, I contacted customer service and they did everything they could to fix it for me. I love the clothes and will continue to shop here!
I bought a shirt for my sister and we both loved it soooo much. The design the colors everything was great! I will be defintly ordering more stuff from you guys. It was delievered on time and i have no complaints about this site. You guys are the best!
I ordered a dress which was never shipped and they texted me saying you got a refund but I never did. They simpy take your money. Stay away bad news. I would give a 0.
I love my dresses they are as shown on pictures and very good price. Although you have to wait considerable time which is expected anyway due to distance so it's wise to order well in advance if for occasion. Am happy with all my products
Useful
I would like to thank you very much to fashionnova website for the service they provided to me by keeping in touch at all times and sending me very fast the winter jacket I ordered. Good price for the quality and service.
Fashionnova has one of the best customer services ever. Very fast and responsible and very concerned to make you satisfied. You get exactly what you have asked for!
I highly recommend them.
I ordered from this site a few weeks ago. Prompt responses, they answered my questions quickly. Ordered the wrong size sweatshirt but that is quickly being sorted out. Very friendly, and the sweatshirt was adorable!
Thank you!
I ordered 5 clothes, all clothes are really cute! One of dress is different colour from web site but still really cute! I'm satisfied with all clothes! Thank you!
I have been doing online shopping with many many webs... But I found that fashionnova is the only web which can satisfy me with the best quality and fitting since I am picky about clothing... I rather suggest you all to have the best deal and shopping with fashionnova online
I purchased a few dresses at Fashionnova and I completely love them! Very stylish and form flattering. The customer service is also very quick in responding to emails. Always a response within the next 24 hours.
I ordered from here for my clients that loves vintage look. They were so happy with all product. I was kept informed about the shipping. It took just 2 days to have them delivered. I'll definitely recommend fashionnova.
Fantastic range and quality of products!. All orders arrive within 2/3 days with easy free returns!.
I like it even more when the delivery is sent out straight away not always the case though and the 60% sales encourage me to buy more than I should and recommend you to others
I ordered a pair of shoes and two blouses. Items arrived on time and in pristine condition. 10/10 would use Fashionnova again!
Always a great variety of items, regular sales, free delivery and voucher codes that they send you occasionally - probably my favorite clothing website on the web
Fashion Nova is excellent, it's really easy to order from them online, or by phone, customer services are really helpful. I would highly recommend them.
Super fast delivery and goods at the best price, cheaper than 2 years ago at other outlets. Fast and efficient
Fast & Simple as usual. Good selection of products too. Thank you very much Fashionnova for good prices.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day