business logo of Fashion Nova

Fashion NovaReviews 14,431

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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District of Columbia
1 review
0 helpful votes
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Sometimey
November 15, 2017

I have been ordering from fashion nova for about 2 years. I am a college student so the price for the style of clothing is hard to pass up. However, the shipping is a hit or miss. I have gotten my stuff on time plenty of times. However, there have been occasions where they take forever to ship it out. This has been this case for my friends as well. The last time I ordered they didn't even offer 1 day shipping. If you like their stuff for the price like i do just order in advance.

Date of experience: November 14, 2017
Texas
1 review
0 helpful votes
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I need to thank my mom
November 14, 2017

Mom has been a good client of fashion nova and she have also introduced me to FN and I need to thank her because fashion nova has done great deeds for me. Thanks for the speedy transactions.

Date of experience: November 14, 2017
New Jersey
1 review
0 helpful votes
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Reliable, as always
November 14, 2017

True shipping at any time that I can always trust! They are also available 24/7 and an ever-welcoming customer support. Perhaps, more than reliable I could say.

Date of experience: November 14, 2017
Massachusetts
1 review
0 helpful votes
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My mall times are over and Hello to the virtual world of shopping! I have started my online adventure by patronizing fashion and I am proud that Im their customer and I trust them really well with my items to be delivered. Fashion nova makes my fashion life easier than it is before. Now, I can have more time to spend with my dog and to even hang out with my friends!

Date of experience: November 14, 2017
Arkansas
1 review
0 helpful votes
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First, its affordable Second, It ships free! What more are you asking? Fashion Nova is the right pick for those tight on a budget that is also worried whether their items can arrive their home.

Date of experience: November 14, 2017
Colorado
1 review
0 helpful votes
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I had a hard time finding the right stuff to wear because of my dark skin but lucky me to find fashion nova since their dresses are all good-looking no matter what color of skin it is paired! So far, I am only limited to ordering dresses but some other time I might as well give the jeans a shot because I have heard some good reviews about it. Next time!

Date of experience: November 14, 2017
Washington
1 review
0 helpful votes
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I completely trust fashion nova with my orders because I know that they take care of it and this has proof when it arrives exactly in my household the same way as it is presented on site. Im really cheerful back then when I received my parcel because they aint fraud at all. Super happy

Date of experience: November 14, 2017
Georgia
1 review
0 helpful votes
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Trust me, 100 USD can get you into high places by ordering here at fashion nova. This site basically offers a lot of discounts(note: some are limited time only) and by using that, ordering by bulk can get you a great cashback which is really important in todays living standard. Shipping fees can also be disregarded since fashion nova ships items free in two days!

Date of experience: November 14, 2017
Florida
2 reviews
9 helpful votes
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I bought this workout pants, I send them a message reporting the damaged and is about a week and I haven't heard back from them. I filed a complaint again and nothing!
Bad customer service

Date of experience: November 14, 2017
Texas
1 review
2 helpful votes
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Fashion nova sucks
November 14, 2017

All the positive reviews (especially the ones saying to ignore the bad ones lol) must be from employees. I ignored negative comments about fashion nova and ordered $200 worth of merchandise only to be disappointed and be told I told you so by the people who warned me. The 2 day shipping is an absolute lie! I ordered 9 business days ago and my order is JUST now being shipped out! I emailed customer service when I hadnt received my tracking number well outside the processing time stated in my email and they sent me somebody elses tracking number! The return policy should be illegal because who wants store credit when they cant even ship out things when they say they will. My bank is disputing the charges and apparently they handle a LOT of disputes with this merchant so purchase at your own risk!

Date of experience: November 14, 2017
New York
1 review
3 helpful votes
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They claim if you spend $75 or more your package will arrive in 2 business days. HA try 6 days!

Ordered a bunch of dresses for my birthday weekend, and alllllll the dresses arrived on a Monday after my birthday. I gave this company enough time to process and ship my package out. When their worker, Jose, told me they were holding my package at THEIR WAREHOUSE I told them to cancel the order as my birthday was the following day. The man kept sending me generic emails and would not escalate my email to a manager. I never got my request and now I am stuck with these stupid dresses. OH and they don't give you a refund. Stay away

Date of experience: November 13, 2017
Ohio
1 review
0 helpful votes
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Comforting agents
November 13, 2017

A problem, of course is inevitable but its sad that I have encountered one with fashion nova BUT, Im glad that the ever supporting agents are there. They were quick to respond and they made the effort to put my mind at ease when my shipment got delayed. Im happy to say that the case was solved in just 2 days and I have got my item in another 2 days dude to their fast shipment. Thanks agents!

Date of experience: November 13, 2017
California
1 review
0 helpful votes
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Well-made rompers
November 13, 2017

A skinny girl like me will happy to have a romper! I figured out that online shopping will be timely so I have landed on the site of fashion nova. Turns out they have quite a handful of romper choices and I admit that I had a hard time choosing one but finally got a choice and proceeded to the payment section. So far, I have a great time shopping here at fashion nova.

Date of experience: November 13, 2017
California
1 review
0 helpful votes
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Dresses full of awe!
November 13, 2017

At first glance, I have found love when my dress shipment arrived because dang, it was so beautiful! It finally turned me wearing it almost every important things thats happening around me. Fashion nova dresses is love

Date of experience: November 13, 2017
California
1 review
0 helpful votes
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My perfect fashion hub
November 13, 2017

The perfectness of this site has been amplified by the very fast and reliable turn over of ordered items. Just give them 2 days and boom, item delivered instantly, they also dont charge any additional or hidden fees unlike some others out there and that makes them more unique than others.

Date of experience: November 13, 2017
Ohio
1 review
0 helpful votes
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Im glad that the customer service agents werent pissed by how I have contacted them how many times because of the persistent problem. Turns out, the shipment got an error because I have provided the wrong address, so thats a problem at my find. Thankfully tho, fashion nova agents were so kind that they have resolved it within a day and now, I have gotten the item! It only took them 3 days to deliver but thats too good for me, at least.

Date of experience: November 13, 2017
Michigan
1 review
0 helpful votes
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I have noticed that my beloved girlfriend has been ordering a lot of stuff from fashion nova so I have decided to get some stuff for her from here, in fashion nova, well, what can I say, Im thankful since the order and payment processing is relatively easy and the shipment is quick! I am familiar with shipments but this one is quick as heck. Right now, I bet the special order is on the way for my one and only special someone

Date of experience: November 13, 2017
Pennsylvania
1 review
0 helpful votes
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They were greatly built which only means that these dresses will withstand a lot of occurrences and therefore can be used for so many events! I find them perfect to use on birthday parties, I mean those type of softcore partying, they perfectly fit in those! They werent also that much weather sensitive which is another great thing and addition.

Date of experience: November 13, 2017
California
1 review
0 helpful votes
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I have made a lot of referrals and thats from my family and friends and we all shared the same good experience with fashion nova. Right now, Im spreading the good news and the existence of this site just for the sake of them to have a faster way to have dresses that are bought online. A referral program will suffice!

Date of experience: November 13, 2017
Arizona
1 review
0 helpful votes
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These bad reviews are ruining fashion nova's image and I very hate it! They are actually great, great guys also on the telephone line, very responsive, caring, and courteous really worth my time talking to. 5 stars! Don't trust the bad reviews!

Date of experience: November 13, 2017