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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I have been ordering from fashion nova for about 2 years. I am a college student so the price for the style of clothing is hard to pass up. However, the shipping is a hit or miss. I have gotten my stuff on time plenty of times. However, there have been occasions where they take forever to ship it out. This has been this case for my friends as well. The last time I ordered they didn't even offer 1 day shipping. If you like their stuff for the price like i do just order in advance.
Mom has been a good client of fashion nova and she have also introduced me to FN and I need to thank her because fashion nova has done great deeds for me. Thanks for the speedy transactions.
True shipping at any time that I can always trust! They are also available 24/7 and an ever-welcoming customer support. Perhaps, more than reliable I could say.
My mall times are over and Hello to the virtual world of shopping! I have started my online adventure by patronizing fashion and I am proud that Im their customer and I trust them really well with my items to be delivered. Fashion nova makes my fashion life easier than it is before. Now, I can have more time to spend with my dog and to even hang out with my friends!
First, its affordable Second, It ships free! What more are you asking? Fashion Nova is the right pick for those tight on a budget that is also worried whether their items can arrive their home.
I had a hard time finding the right stuff to wear because of my dark skin but lucky me to find fashion nova since their dresses are all good-looking no matter what color of skin it is paired! So far, I am only limited to ordering dresses but some other time I might as well give the jeans a shot because I have heard some good reviews about it. Next time!
I completely trust fashion nova with my orders because I know that they take care of it and this has proof when it arrives exactly in my household the same way as it is presented on site. Im really cheerful back then when I received my parcel because they aint fraud at all. Super happy
Trust me, 100 USD can get you into high places by ordering here at fashion nova. This site basically offers a lot of discounts(note: some are limited time only) and by using that, ordering by bulk can get you a great cashback which is really important in todays living standard. Shipping fees can also be disregarded since fashion nova ships items free in two days!
I bought this workout pants, I send them a message reporting the damaged and is about a week and I haven't heard back from them. I filed a complaint again and nothing!
Bad customer service
All the positive reviews (especially the ones saying to ignore the bad ones lol) must be from employees. I ignored negative comments about fashion nova and ordered $200 worth of merchandise only to be disappointed and be told I told you so by the people who warned me. The 2 day shipping is an absolute lie! I ordered 9 business days ago and my order is JUST now being shipped out! I emailed customer service when I hadnt received my tracking number well outside the processing time stated in my email and they sent me somebody elses tracking number! The return policy should be illegal because who wants store credit when they cant even ship out things when they say they will. My bank is disputing the charges and apparently they handle a LOT of disputes with this merchant so purchase at your own risk!
They claim if you spend $75 or more your package will arrive in 2 business days. HA try 6 days!
Ordered a bunch of dresses for my birthday weekend, and alllllll the dresses arrived on a Monday after my birthday. I gave this company enough time to process and ship my package out. When their worker, Jose, told me they were holding my package at THEIR WAREHOUSE I told them to cancel the order as my birthday was the following day. The man kept sending me generic emails and would not escalate my email to a manager. I never got my request and now I am stuck with these stupid dresses. OH and they don't give you a refund. Stay away
A problem, of course is inevitable but its sad that I have encountered one with fashion nova BUT, Im glad that the ever supporting agents are there. They were quick to respond and they made the effort to put my mind at ease when my shipment got delayed. Im happy to say that the case was solved in just 2 days and I have got my item in another 2 days dude to their fast shipment. Thanks agents!
A skinny girl like me will happy to have a romper! I figured out that online shopping will be timely so I have landed on the site of fashion nova. Turns out they have quite a handful of romper choices and I admit that I had a hard time choosing one but finally got a choice and proceeded to the payment section. So far, I have a great time shopping here at fashion nova.
At first glance, I have found love when my dress shipment arrived because dang, it was so beautiful! It finally turned me wearing it almost every important things thats happening around me. Fashion nova dresses is love
The perfectness of this site has been amplified by the very fast and reliable turn over of ordered items. Just give them 2 days and boom, item delivered instantly, they also dont charge any additional or hidden fees unlike some others out there and that makes them more unique than others.
Im glad that the customer service agents werent pissed by how I have contacted them how many times because of the persistent problem. Turns out, the shipment got an error because I have provided the wrong address, so thats a problem at my find. Thankfully tho, fashion nova agents were so kind that they have resolved it within a day and now, I have gotten the item! It only took them 3 days to deliver but thats too good for me, at least.
I have noticed that my beloved girlfriend has been ordering a lot of stuff from fashion nova so I have decided to get some stuff for her from here, in fashion nova, well, what can I say, Im thankful since the order and payment processing is relatively easy and the shipment is quick! I am familiar with shipments but this one is quick as heck. Right now, I bet the special order is on the way for my one and only special someone
They were greatly built which only means that these dresses will withstand a lot of occurrences and therefore can be used for so many events! I find them perfect to use on birthday parties, I mean those type of softcore partying, they perfectly fit in those! They werent also that much weather sensitive which is another great thing and addition.
I have made a lot of referrals and thats from my family and friends and we all shared the same good experience with fashion nova. Right now, Im spreading the good news and the existence of this site just for the sake of them to have a faster way to have dresses that are bought online. A referral program will suffice!
These bad reviews are ruining fashion nova's image and I very hate it! They are actually great, great guys also on the telephone line, very responsive, caring, and courteous really worth my time talking to. 5 stars! Don't trust the bad reviews!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day