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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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The dresses I purchased were very trendy, I like it a lot. I feel so chic wearing this brand. The collections are well thought of, too, very trendy and fab. Great stuff.
The prices for the items I purchased were very reasonable. I love the quality of the dresses that I got. The delivery was on time and my items were well packed as well.
I always find myself wanting more and more FN items whenever I shop here. Everything is just so good and the services are super convenient.
The color combination used on the website of FN is so festive. I love the feel to it, it's so my thing. The services are efficient as well.
The items on sale here on Fashionnova are to be looked out for. I have bought great deals today, I am so happy.
My packages are with me already, thank you for the quick delivery. Everything is as promised and more. I will definitely buy some more tomorrow.
I bought from fashion nova for the first time during cyber Monday 2019. I ordered 4 pairs of jeans. Weeks later, a company says my items were delivered but I only received 1 pair of jeans. Later that evening I get an email saying 3 of the jeans were out of stock and that the store would give me store credit. The store credit was less an the money they owed me and because I participated in Cyber Monday, the Price of the jeans increased so I can only afford one pair. They are SCAMMERS, they knew they didn't have the items. This company makes money off of tricking people to believe the items are in stock when it isn't then they keep your money and give you "store credit." Save your money.
Everything here at Fashion Nova is cool and trendy. I am super excited for my purchases. Thanks for the fast transactions, Fashion Nova.
I so so love FN's vixen lace up dress! It's just my right type of sexy. It shows just the right amount of skin and it's so comfortable to wear.
I have loved shopping at your shop online for quite sometime now. I was really pleased with the fast delivery and quality of clothes.
I got my orders already and the mocha ribbed set is my favorite. That pieces was just so fabulous. I'm eyeing more pants set for my next purchase.
You g uys are so attentive to your inbox. I love that you reply so fast to my queries. I have received my package already and everything was so dear and beautiful.
FN high rise medium blue wash jeans are so chic and cute. I love wearing them on the weekends. They're best paired with my crop tops.
For this sweater weather, fashionnova's plush sweaters are the best. They're cozy and very fashionable. They match well with the shoes I have on the rack.
Winter coats are cheaper here at fashionnova. I love how cozy they make me feel and the designs are so nice, very trendy. I'm happy with my purchases.
The pair of red shorts that I bought here at Fashionnova were amazing, they fit me perfectly. The delivery was fast and very reliable.
Very fashionable and trendy. Denim jumpsuits here at Fashion Nova never disappoints. The quality is very nice for its price.
I own 6 pieces of FN velvet tips already and my new packages are adding to it. I just love how comfy they are. Very trendy, too.
My orders were so easily processed here at fashion nova. I love how fancy the hairclips I got were. The quality is so good. Thanks, fashion nova.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day